Customer Service Data Entry

Jabari Jefferson

**** ********* ****** *********, ******** 21229 ***************@*******.*** 301-***-****

http://linkedin.com/in/jabari-jefferson-918022122

Motivated and persistent professional. Strong ability to work in a group or independently. Able to manage time and multitask. Great writing and communication skills. Able to answer and direct phone calls.

ADMINISTRATIVE SKILLS

Customer service, written communication, self-motivation, problem-solving, and organization. Efficient in Microsoft Suite (Outlook, Word, PowerPoint, Excel, Access). Type 75 WPM, perform mail merge, answer and direct phone calls, data entry, create and edit electronic calendars. Operate fax, printer and copier machines.

KEY SUPPORTING SKILLS

Customer Service: Engaged customers in a polite and friendly manner. Communicated with managers to deliver results, retrieve voicemails, knowledge of the products, attentiveness.

Clerical: Prepared reports and memoranda for the supervisor, filed documents, updated policies, data entry, transcribe voice recordings and compose and send professional emails.

Personal Strengths: Determined and driven. Flexible and able to adapt to changing situations, can work in a group and independently, strong interpersonal skills.

EDUCATION

Grace College Winona Lake, Indiana May 2014 Bachelor of Science in Sociology

TRAINING

Internet and Computing Core Certification Digital Literacy, Certiport August 2018

Microsoft Office Specialist, Community College of Baltimore County October 2018

Professional Administrative Certificate of Excellence, A.S.A.P. October 2018

Soft Skills Training, Humanim, Baltimore MD September 2018

PROFESSIONAL EXPERIENCE

Office Clerk February 2019 – April 2019

Department of Social Services Towson, Maryland

Clerical: sorted, stamped and scanned mail, filed documents, organized documents not found in the computer database.

Data entry: Entered data from the mail into the data management system and assigned documents to employees as required for further handling.

Page Two

Front End Sales Associate November 2017- Present

Weis Markets Arbutus, Maryland

Customer Service: Assist customers in locating items on the shelves. Assist with organization of the front end of the store and aisles. Assist customers with loading bags in their vehicles. Also interacting and making great relations with the customers there.

Clerical Assistant June 2018-August 2018

Levindale Hospital Baltimore, Maryland

Data Entry: Entered data from survey results into Microsoft Word. Entered the health status of patients into Microsoft Word and Excel spreadsheets. Operated business machines.

Administrative Support: Updated hospital policies, retrieved voicemails, composed and sent professional emails.

Fulfillment Associate November 2017-January 2018

Amazon Baltimore, Maryland

Customer Service: Picked and filled customer orders from stock according to the company policies and procedures.

Administrative Support: Read and comprehend job orders. Managed an inventory of supplies (around 40-50 items). Supported the team in performing daily goals.

Legal Intern October 2015 – May 2016

District of Columbia Superior Courts Washington, DC

Clerical: Operated business machines, filed papers, prepared memoranda for the Auditor-Master, reviewed prior recorded hearings from the Auditor and typed in word documents and prepared reports as assigned.

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