Motivated and persistent professional. Strong ability to work in a group or independently. Able to manage time and multitask. Great writing and communication skills. Able to answer and direct phone calls.
Customer service, written communication, self-motivation, problem-solving, and organization. Efficient in Microsoft Suite (Outlook, Word, PowerPoint, Excel, Access). Type 75 WPM, perform mail merge, answer and direct phone calls, data entry, create and edit electronic calendars. Operate fax, printer and copier machines.
KEY SUPPORTING SKILLS
Customer Service: Engaged customers in a polite and friendly manner. Communicated with managers to deliver results, retrieve voicemails, knowledge of the products, attentiveness.
Clerical: Prepared reports and memoranda for the supervisor, filed documents, updated policies, data entry, transcribe voice recordings and compose and send professional emails.
Personal Strengths: Determined and driven. Flexible and able to adapt to changing situations, can work in a group and independently, strong interpersonal skills.
Grace College Winona Lake, Indiana May 2014 Bachelor of Science in Sociology
Internet and Computing Core Certification Digital Literacy, Certiport August 2018
Microsoft Office Specialist, Community College of Baltimore County October 2018
Professional Administrative Certificate of Excellence, A.S.A.P. October 2018
Soft Skills Training, Humanim, Baltimore MD September 2018
Office Clerk February 2019 – April 2019
Department of Social Services Towson, Maryland
Clerical: sorted, stamped and scanned mail, filed documents, organized documents not found in the computer database.
Data entry: Entered data from the mail into the data management system and assigned documents to employees as required for further handling.
Front End Sales Associate November 2017- Present
Weis Markets Arbutus, Maryland
Customer Service: Assist customers in locating items on the shelves. Assist with organization of the front end of the store and aisles. Assist customers with loading bags in their vehicles. Also interacting and making great relations with the customers there.
Clerical Assistant June 2018-August 2018
Levindale Hospital Baltimore, Maryland
Data Entry: Entered data from survey results into Microsoft Word. Entered the health status of patients into Microsoft Word and Excel spreadsheets. Operated business machines.
Administrative Support: Updated hospital policies, retrieved voicemails, composed and sent professional emails.
Fulfillment Associate November 2017-January 2018
Amazon Baltimore, Maryland
Customer Service: Picked and filled customer orders from stock according to the company policies and procedures.
Administrative Support: Read and comprehend job orders. Managed an inventory of supplies (around 40-50 items). Supported the team in performing daily goals.
Legal Intern October 2015 – May 2016
District of Columbia Superior Courts Washington, DC
Clerical: Operated business machines, filed papers, prepared memoranda for the Auditor-Master, reviewed prior recorded hearings from the Auditor and typed in word documents and prepared reports as assigned.