Customer Service Office
Resume:
Sneha Parvez
*** ********* ****, ******** ** T5T 6T4
***********@*****.*** https://www.linkedin.com/in/sneha-parvez-95777174/
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Dedicated professional with excellent customer service skills and extensive knowledge of office man- agement procedures. Seeking an opportunity in office while focusing on customer care and office man- agement, contributing to the company growth.
Skills
● A dynamic and versatile team player with a reputation for consistently going beyond what is re- quired and using personal high standards to achieve results.
● Demonstrated excellent knowledge and proficiency in using MS office suite that includes Excel, Word, PowerPoint, Outlook.
● Understand customer needs and recommend solution specifying to their needs and deliver quality customer experiences
● Strong administration, organization, planning and time management skill to work in a fast paced environment.
● Focused and discipline with exceptional problem-solving abilities.
● Proven ability to interact effectively with clients and staff at all levels.
● Utilized excellent customer service skills while acting as the liaison between employees and cus- tomers
● Excellent problem-solving, decision-making and team motivation skills.
● Proficient in assisting in employee training, orientation, evaluation and placement.
● Able to multi-task, prioritize, meet deadlines and consistently produce high-quality work.
● Managed daily office operations, communications, and office scheduling for company
● Performance driven professional able to efficiently handle competing demands.
● Recognized for extensively improving office systems and processes. Experience
Brand Stylist/ Customer Service
Le Chateau Inc., 2012 – 2019
Provided expert advice and gave the highest level of customized service possible to each individual shopper
Responsible for understanding patrons requirements and proving with the related products
Abetted Wardrobe styling and personal shopping for high profile clientele
Educate the customer about marketing offers, promotion and upcoming events
Assisted in creating window displays, developed visual marketing skills and strategies
Utilizing complete product knowledge and friendly sales techniques to up-sell products
Worked with co-workers to ensure company obtains monthly targets
Restocked inventory ever month and reviewed cash operation data to verify proper replenishment
Recognized “Best Employee” several times after highest sales
Always displayed very positive and helpful person in me which was praised by customers and employer
Administrative Co-Orinator
Harry Rosen Menswear, 2010 – 2012
Provided training to all cashiers and administrative staff members.
Responsible for understanding and communication company philosophy about customer service to all administrative staff and associate members.
Created companies documentation in MS Word and Excel formats while monitoring all loss pre- vention system, controlling documentation to ensure accurate inventory level.
Managing service desk, maintain administrative records and monitor all associate discount pur- chases.
Ensuring a high level of customer service at all times, answering emails and phone calls.
Supervising receipts, banking, incoming merchandise and shipping out process
Always displayed very positive and helpful person in me which was praised by customers and employer
Education
Business Diploma
Microbusiness, Edmonton
2014
Fashion Design Diploma
Mc College, Edmonton
2012-2013
BSC Degree
International Institute of Fashion Design,
2005-2008
Dear Hiring Manager:
I eager to submit my resume for your review. As a skilled administrative professional with com- prehensive experience coordinating office operations and performing detailed administrative support functions, I am confident that I would be a strong asset to company growth. My background in managing office equipment and communications systems, developing office policies, and coordinating meetings and special events have prepared me to greatly and positive- ly impact your organization. With my insightful ability to stimulate effective organizational pro- cedures, I excel at managing projects, overseeing phone and filing systems, and providing excep- tional service while partnering with all levels of management to support corporate objectives. Highlights of my experience includes:
Expertly performing a high quality customer service, document processing, correspon- dence, phone support, calendar maintenance, report generation, database management, and scheduling.
Dedication to providing outstanding administrative duties and project support in deadline- driven environments while streamlining operations and facilitating organizational success.
Achieving business-development efforts and facilitating communication between multiple departments for maximum efficiency.
Performing numerous, competing tasks while optimizing workflow and maximizing pro- ductivity.
I am confident my additional strengths will readily translate to your environment. The chance to offer more insight into my qualifications would be most welcome. Thank you for your consideration; I look forward to speaking with you soon. Sincerely,
Sneha Parvez
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