Customer Service Administrative Assistant

KIM S. SCHINKEL

***** **** ******** ****** • Sugar Creek, Missouri 64054 • 816-***-**** • *********@*****.***

PROFILE

Administrative Specialist over ten years of relevant experience. Provide high-level administrative support by conducting research, preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train lower-level clerical staff.

Typing 80-100 WPM

Documenting/Reporting

Switchboard

Recordkeeping and Data Entry

Customer Service

Materials Management

EDUCATION/TRAINING

Pioneer/Penn Valley Community College, Kansas City, MO.

Completed Microsoft Programs and Training: Microsoft Office Suite, PeopleSoft, Customer Service,

Verbal Judo, Recognizing/Rectifying Hostile Environment, Time Management, and Cash Handling.

PROFESSIONAL EXPERIENCE

Baroness Industries, Kansas City, Missouri 03/2015 - Present

Graphic Arts Technician/Owner

• Determine size and arrangement of illustrative material and copy, and select style and size of type.

• Study illustrations and photographs to plan presentation of materials, products, or other specific services.

• Create designs, concepts and sample layouts, based on knowledge of layout principles or design concepts.

• Prepare illustrations or rough sketches of material, discussing with clients and making necessary change.

• Confer with clients to discuss and determine layout design; review final layouts/suggest improvements.

• Mark up, paste, and assemble final layouts to prepare layouts for printer and to review with customer.

• Use computer software to generate new images, designs and other are, including Microsoft Office Suite.

City of Kansas City, Kansas City, Missouri 12/1988 – 03/2015

Administrative Assistant/Secretary

• Coordinated the supportive services of a department within an organization, including, file management.

• Used computers for various applications, such as correspondence, or other word processing operations.

• Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency of work.

• Requisitioned, distributed and stored supplies to individuals’ or storage areas within the organization

• Resolved customer complaints or answered specific questions regarding policies, services, or procedures.

• Answered phones and gave information to callers, took messages, or transferred calls to other individuals.

• Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when

equipment malfunctioned.

Information Processor II

• Compared data with source documents, or re-entered data in verification format to detect specific errors.

• Maintained log books and stored completed documents in appropriate locations, for privacy guidelines.

• Read source documents such as canceled checks, sales reports, or bills, and entered data in specific fields.

• Computed and verified totals on report forms, requisitions, or bills, using adding machine or calculator.

• Performed other clerical duties such as answering telephone, sorting or distributing mail, or sending faxes

• Electronically sorted and compiled text and numerical data, retrieving, updating, and merging documents.

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