Customer Service Care

LEILA CHROBOK

***-***** ***** ******, ***** RIDGE, BC

HOME: 604-***-****/604-***-**** (CELL)

********@*****.**

OBJECTIVE: CUSTOMER SERVICE AGENT

SKILLS PROFILE

• Expertise in customer relations with a thorough understanding of sensitivity, diplomacy, and professionalism

• Proven analytical, problem solving and time-management skills

• Provide amazing internal and external customer service

• By nature, a friendly, responsible, outgoing and self-motivated person

• Proven ability to work in a fast-paced, dynamic environment, manage extreme stress and high workload effectively

• Exceptional organizational skills, typing speed of 80-90 words a minute EMPLOYMENT HISTORY

Associa BC

2012- CURRENT

Admin/Receptionist: Assisting Customers with payments, Insurance Claims, Floods, Calls, Billing & Assisting Strata Managers. Putting Liens on and off with Land Titles. Title Searches and Mortgage Searches. Ordering Supplies. CUSTOMER SERVICE AGENT 2011-2012

ACCENTURE/BP0 FOR BC HYDRO

• Answer inbound calls for BC Hydro customer care, opening and closing accounts

• Answer Trouble calls for BC Hydro, analyze and issue orders for outages, emergency situations, maintenance etc.

• Customer resolution with regards to high invoices, billing, incorrect meter reads etc. ACCOUNTING CLERK 2007-2011

CANPAGES

• Calculate, prepare and issue bills, inventory reports and account statements

• Responsible for accounts payable and receivable, payroll, etc.

• Respond to customer inquiries and resolve issues ROYAL BANK VISA CENTRE 2006-2007

• Settle account/increase balances, closing and moving accounts

• Liaise with collection agencies to recover overdue accounts

• Resolve daily spreadsheets from 3rd party collectors CUSTOMER CARE AGENT/COLLECTIONS OFFICER 2003-2007

1994-2003

YELLOW PAGES GROUP

• Booking advertisements, editing and navigating on-line advertising

• Resolve customer complaints

• Settle account/increase balances, closing and moving accounts

• Liaise with collection agencies to recover overdue accounts

• Resolve daily spreadsheets from 3rd party collectors EDUCATION

CUSTOMER SERVICE COURSES YELLOWPAGES 1994

HIGH SCHOOL DIPLOMA NORTH VAN HIGH SCHOOL

1975 (REFERENCES UPON REQUEST)

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