Sales Customer Service.client relationship management.sales

RESUME

RESHMA RAVI NAIR

Email :****************@*****.***

Mobile :842-***-****

Thane west.,Maharashtra 400604.

Banking Professional

PROFESSIONAL SNAPSHOT

Experience banking professional with a focus on sales,lending and management.Demonstrates strong interpersonal skills and communication skills.

Possess stong communication,analytical,analysis and negotiation skills.

SKILLS

Sales and cold calling,Management,

Loan Analysis, Self Motivated

Customer Relationship Management.

Professional

ACADEMIC CREDENTIALS

2012 Bachelors in Commerce from R.J.Thakur College, Mumbai University.

2008 H.S.C from R.J.Thakur College.

OTHER QUALIFICATION :-

Proficient of using of Microsoft Office

Knowledge of Excel and Tally ERP.9

Conversant with MS-Office

Access Publisher

Power point

Excel

ORGANISATIONAL SCAN

Since Dec 2017 – March 2019 (BRANCH BANKING)

ICICI BANK LTD as a Assistant Manager

Significant Accomplishments.

Main objective to generate leads and find prospects and convert these leads into customers.

Open current and saving account,to cross sell new products to Existing and NTB clients.customer mapping.

Proactively identify sales prospects and do business development activities in the area deployed.

Strategist and implementing ways to achieve sales targets for the bank.

Building strong rapport with the clients for future references.

Since Nov 2016 – June 2017 (BRANCH BANKING)

KOTAK MAHINDRA BANK LTD as a Deputy Manager

Significant Accomplishments.

Selling of banking products to clients including Casa,credit cards, mortgage,Loans,bank Assurance,prospecting and identifying new leads and pitching to the clients.

Manage aspects of customer relationships. Generating additional revenue from existing customers by targeting higher wallet share and cross sales of bank products.

Cross sale of assets products.Achievement of sales targets for CASA no and value,etc for bank and investment products (TD,GI,LI, DMAT,MF).

Speed and efficiency of service given to all clients.

Since June 2013 – Oct 2016

INTELENET BUSINESS SERVICES LTD as a Customer Service Associate.

Significant Accomplishments

Managing large amounts of outbound calls in a timely manner

Identifying customers’ needs, clarify information, research every issue and providing solutions

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

PERSONAL DOSSIER:-

Date of Birth :- 10/07/1990

Gender : - Female.

Nationality : - Indian.

Marital Status : - Unmarried.

Languages Known :- English, Hindi, Marathi.

Hobbies :- Travelling, Listening Music.

DECLARATION:-

There by declare that all information furnished above are true, complete and correct to the best of my knowledge and belief.

Date :-

Place :-

(Reshma Ravi Nair.)

Contact this candidate