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Customer Service Host, finance, admin, secretarial

Location:
Phalaborwa, Limpopo, South Africa
Salary:
9000+
Posted:
May 07, 2019

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Resume:

CURRICULUM VITAE

OF

CANDICE RAGWAN-MESTRY

PERSONAL DETAILS:

Surname: Ragwan-Mestry

First Names: Candice Noami

Date of Birth: 09/11/1987

Identity Number: 871*********

Nationality: South African

Gender: Female

Drivers Licence: Yes

Residential Address: 15 Jacaranda Avenue

Barberton

1300

Postal Address: Po Box 1951

Nelspruit

1200

Contact Number:072*******

Marital Status: Married

Languages: English and Afrikaans

Religion: Christian

Health: Excellent

Criminal Offences: None

EDUCATIONAL BACKGROUND:

Last School Attended: Barberton Secondary School

Highest Qualification: Grade 12

Year Obtained: 2004

Subjects Passed: English

Afrikaans

Business Economics

History

Biology

Accountancy

EMPLOYMENT HISTORY:

Company: Riveria Cash & Carry

Position: Cashier

Duties: Take over cash from previous day

Verify cash float

Confirm all speed points are working

Inspect pay point and shop

Ring all sales and collect payments from customers Cash up and balance at the end of each day

Complete cash control sheet for conciliation

Reason for leaving: Transferred to Malelane

Company: Malelane Wholesalers

Position: Cashier

Duties: Take over cash from previous day

Verify cash float

Confirm all speed points are working

Inspect pay point and shop

Ring all sales and collect payments from customers Cash up and balance at the end of each day

Complete cash control sheet for conciliation

Reasons for leaving: Better job opportunities

Company: Nedbank Business Banking

Position: Receptionist

Duties: Greet visitors

Direct customers to the correct service consultants Receive all incoming calls

Relay messages to consultants

Compile visitors register

Follow up with customer complaints

Conduct telephone surveys

Call customers to inform them of latest products

Reasons for leaving: Relocation

Company: ABSA

Position: Switchboard Operator

Duties: Answering all incoming calls

Redirect calls to relevant persons

Handle telephone enquiries

Data capturing

Typing of documents

Photocopying

Filing

Company: ABSA

Position: Teller

Duties: Balance control and manage float

Adherence to audit requirements

Receiving cash

Processing teller transactions accurately

Load ATM machines

Verify balance assigned to cash drawer

Issue bank cheques and money orders

Process incoming mail transactions

Company: ABSA

Position: Customer service clerk

Duties: Entry point for clients

Identify client needs

Cross selling products to clients

Refer clients to appropriate point of service

Develop and maintain relationships with clients

Ensure that customers are satisfied with level of service General walk-in enquiries

Updating client information on system

Follow up on client complaints

Current Employment:

Position: Host: Customer service management

Duties:To drive staff performance through visible

leadership, mentoring and coaching

To continuously track the service performance of the branch and implement corrective actions where

required

To assist customers in the branch as and when

required

To manage capacity of staff to ensure effective

customer service delivery at all times

To adhere to operational and business assurance

policies and procedures

To minimise operational losses in the branch

To ensure adherence to the necessary control

measures

To establish and maintain effective communication

channels and correspondence processes

To support business units and administration centres by ensuring quality resolution of client requirements To ensure that all staff in the department are

knowledgeable on service

Other Duties: Relief to Branch Administrator

Print and review systems reports and or listings

Reconcile internal general ledger

Check for cash entering or leaving the branch

Hold keys for safe custody boxes

Maintain duplicate keys for the branch

Receive and sign for incoming mail

Communicate with the management assurance team

Analyse the risk on a quarterly basis

Maintain the asset register of physical assets and Conduct quarterly checks

Maintain the branch signatory and mandate lists

Log risk events and near misses on risk reporting

Conduct operational risk reviews

Participate in the investigation of fraud or negligence Order and control of branch stationary and merchandising Process transactions for refunds of bank and service Other Duties: Relief to Teller Controller

Ensures daily balancing of each teller station at close of business and all monies secured according to procedure As Head Teller, trains staff regarding compliance of bank policies, laws and regulations

Oversee high-quality operation of branch environment (ATMs, teller equipment, etc.)

Deal with difficult/high-profile customer issues

Work with teller supervisor peers from other bank branches regarding teller training and consistent processes Handle transactions over individual teller limits

Reference: Mzamo Maphanga

Position: Branch Manager

Contact No:013*******

Reference: Hannelie Stapel

Position: Customer Service & Hosting Manager

Contact No: 073******* /(013-***-****



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