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Customer Service Mail

Location:
Rockville, Maryland, United States
Posted:
May 07, 2019

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Resume:

Michael E. Carnes

**** ******* *******

Elkridge, MD 21075

Home: 410-***-**** Cell: 239-***-****

Work Experience:

BarnAllen Technologies, Inc., 05/2017 – Present 1700 Rockville Pike, Suite 400

Rockville, MD US Hours per week: 40

Position: General Clerk II

Contact Supervisor: Jewel Allen Morgan, 443-***-****

-Expert knowledge of United States Postal Service (USPS) and other national mail carrier policies and help identify the most cost effective options available.

-Provide contractor expertise to the mail handling and courier support contract with the US Nuclear Regulatory Commission.

-Follow protocols and established procedures to respond efficiently to customer requests relating to mail services, special customer requests, urgent requests and other customer inquiries.

-Maintain Top Secret (Department of Energy level “Q”) security clearance.

-Responsibility for timely and proficient assistance in response to requests for special delivery items including handling Top Secret incoming and outgoing delivery.

-Maintain and ensure appropriate security and confidentiality throughout all processes.

-Prepare daily reports of postage and courier expense and other information as requested.

-Prepare instructions and communications regarding mail room procedures.

-Manage delivery and receipt via other common carriers (such as FedEx, DHL, UPS, etc.) as well as First Class, Certified, Express and other USPS delivery methods.

-Participate in maintaining Property Custodian records to ensure appropriate internal controls.

-Participate in team building and assist in work planning as requested or assigned.

-Provide feedback and information to supervisors and managements regarding mail room performance and issues as requested.

United States Nuclear Regulatory Commission, Office of Administration, 11/2007 – 04/2017 Rockville, MD US

Grade Level: GG-09 Hours per week: 40

Position: Mail Services Assistant (GG 0305) Contact Supervisor: Debbie Neff, 301-***-****

-Maintained Top Secret (Department of Energy level “Q”) security clearance.

-Expert knowledge of USPS and other national carrier policies and help identify the most cost effective options available.

-Follow protocols and established procedures to respond efficiently to customer requests relating to mail services, special customer requests, urgent requests and other customer inquiries.

-Prepare and provide guidance to other staff who prepare daily incoming and outgoing mail for internal and external delivery for the US Nuclear Regulatory Commission.

-Responsibility for timely and proficient assistance in response to requests for special delivery items including handling Top Secret incoming and outgoing delivery.

-Assume acting lead responsibility for the mailroom in supervisor’s absence.

-Track special handling items and maintain tracking records.

-Maintain and ensure appropriate security and confidentiality throughout all processes.

-Prepare daily reports of postage and courier expense and other information as requested.

-Prepare instructions and communications regarding mail room procedures.

-Manage delivery and receipt via other common carriers (such as FedEx, DHL, UPS, etc.) as well as First Class, Certified, Express and other USPS delivery methods.

-Participate in maintaining Property Custodian records to ensure appropriate internal controls.

-Participate in team building and assist in work planning as requested or assigned.

-Provide feedback and information to supervisors and managements regarding mail room performance and issues as requested.

-Received NRC Special Act Award for assisting to maintain mail room operations during the October 2013 Government furlough.

Executive Office of the President, OA 09/2005 – 11/2007 Washington, D.C. US

Grade Level: GS-07 Hours per week: 40

Position: Mail Assistant (GS 0305)

Contact Supervisor: Jerry Stubbs, 202-***-****

-Maintain Top Secret security clearance.

-Maintain knowledge of USPS and other national carrier policies to help identify the most cost effective options available

-Prepare daily incoming and outgoing mail for internal and external delivery and provide guidance to others in this work.

-Follow protocols and established procedures to respond efficiently to customer requests relating to mail services, special customer requests, urgent requests and other customer inquiries.

-Responsibility for timely and proficient delivery and collection of mail and special deliveryitems including handling Top Secret incoming and outgoing delivery.

-Provide excellent customer service at every step in each process.

-Recommend training and improvement opportunities to enhance the performance of the Mail Room.

-Special duties as assigned to control and/or currier Top Secret materials on behalf of the White House.

-Track special handling items and maintain tracking records.

-Maintain and ensure appropriate security and confidentiality at every step.

-Participate in team building and assist in work planning as requested or assigned.

-Promoted from GS 6 to GS 7.

United States Postal Service 05/1995 - 09/2005 Buffalo, NY US

USPS Grade Level: 6-H Hours per week: 45

Position: Career City Letter Carrier

Contact Supervisor: Carrier Supervisor, 716-***-****

-Prepare daily incoming U. S. mail for delivery.

-Ensure the consistent application of special customer processing requests and other qualitystandards.

-Follow established procedures for the expedient delivery and retrieval of U. S. mail.

-Assist customers in a positive, helpful and professional manner.

-Resolve concerns presented by customers using established procedures and processes.

-Consistently exceed Postal Service goals for knowledge and excellent customer service.

-Attended Carrier Academy, May 1995.

-Attended “Train the Trainer” training in 1997.

-Routinely assigned to train new Letter Carriers in meeting Postal Service objectives.

-Perfect attendance award in 2001.

State Farm Insurance 10/1994 - 05/1995 Germantown, MD US

Hours per week: 40

Position: Mail and File Clerk

Contact Supervisor: Human Resources, Phone: 301-***-****

-Maintain systems to control organizational record keeping, files and the flow of incoming and outgoing

U. S. and inter office mail.

-Locate information and records as requested.

-Ensure timely and efficient delivery of requested materials and mail.

-Maintain standards for customer service and organizational procedures.

-Respond to inquiries from both internal and external customers.

-Resolve problems to customer satisfaction using established processes.

United States Postal Service 06/1991 - 10/1994 Bethesda, MD US Grade Level: Temporary Hours per week: 40

Position: Clerk and Carrier, Temporary

Contact Supervisor: Station Manager, 301-***-****

-Follow procedures to complete tasks as assigned daily.

-Prepare U.S. Mail for delivery and ensure quality measures are met.

-Deliver U.S. Mail in a timely and efficient manner.

-Other duties as assigned.

-Meet or exceed Postal Service goals for excellent customer service and employee performance.

Education and Training:

Barker Central High, Barker, NY US

High School Graduate 06/1982, Major: Academics

Various office training programs including Microsoft Outlook and English proficiency

MAILCOM Certificates in Government Mail Management and Safety & Security Mail Management, 2011 GSA Federal Mail Management Online Training Program including Federal Mail Policies & Procedures and Mail Center Operations, February 2015.

References:

Randy Brauer, U.S. DHHS, CMS, Director, Offices of Hearings & Inquiries Phone Number: 410-***-**** or 410-***-****

Email Address: ac9bix@r.postjobfree.com, or ac9bix@r.postjobfree.com Reference Type: Personal. Additional references available upon request.



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