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Customer Service Medical Office

United States
May 07, 2019

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Le’Keisha Elliott

*** **. * * ***** St.

Louisville, Ky. 40203


Objective: Seeking a position where I can utilize my education as an certified phlebotomist

Highlights of Qualifications:

• 1 year of Customer Service experience

• Type 35 wpm

• Microsoft Office

• Operates printer, fax machine, copier and multiline phone up to 3 lines

• Able to meet and exceed quotas

Education: National College Louisville, KY

Diploma- Medical Office Assistant 8/2010

Seneca High School Louisville, KY

High School Diploma 5/2003

Relevant Coursework:

Medical Office Finances/Medical Office Procedures/Microsoft Office/Health Care Law and Ethics


Accounts Receivable Management Louisville, KY

Collections Specialist 10/2008 - 12/2008

• Outbound calls to customers attempting to collect on delinquent accounts.

• Documented outcome of calls.

• Setup payment plans according to customers’ ability to pay.

ICT Group Louisville, KY

Customer Service Representative 9/2007 - 7/2008

• Outbound calls offering Satellite Radio plans to prospective customers.

• Called customers to renew previous or expired plans.

• Collected credit card payments over the phone.

• Sent customers copies of paid invoices for prepaid service.

• Documented calls and payments.

Volunteer Experience:

Volunteered at Community Based Services answering phones and directing calls to appropriate staff. Filed, faxed, and copied various documents for staff.

References: Leisha Gilley

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