Sign in

Customer Service Concierge, Inside Sales, Recruiter, Project Mngmt.

Harleysville, Pennsylvania, United States
May 07, 2019

Contact this candidate




Driven Customer-Centric Professional with over 15 years of experience in sales and concierge service. Highly organized and polished producer with exceptional communication and interpersonal skills. Enthusiastic self-starter known for strong business savvy and determination to exceed goals. Intuitively motivated by a passion for professional excellence, relationship development, customer satisfaction and retention.


Tenacious prospector

Stellar client assessment ability

Exceptional communication skills

Cultivates client, sales team relationships

Experienced negotiator

Creative problem solver


Lennar (formerly CalAtlantic Homes), Hamilton, NJ 2016-Present

Inside Sales Associate for Pennsylvania

Engage visitors and develops quick rapport to determine customer needs and preferences.

Utilize sales and marketing resources to achieve sales and closing goals. Enthusiastically guides prospective customers through new home sites to familiarize prospects with the community.

Adhere to company protocols to educate clients about company reputation, home designs, construction quality, green features, service, and value.

Use design expertise to sell upgraded structural options along with material selections.

Accurately maintain, process data via company Salesforce CRM apps to drive sales.

Proactively manage backlog, resolve client problems to adhere to close sales and settlement dates.

Coordinate and host Broker previews and promotional events at assigned communities.

Generate buzz with targeted community professionals and residents that exceed monthly sales goals

J Reckner and Associates, Chalfont, PA 2012-2016

Medical Marketing Project Recruiter & Project Support

Established and developed relationships to recruit, screen and qualify medical specialists, foundation heads, and patients to participate in diverse healthcare research projects.

Consistently maintained database accuracy, quality control and client confidentiality during project cycles.

Quickly adapted to medical terminology and company SOP and schedules.

Cultivated new prospects through existing relationships, research, internet, and social media.

Donnamarie Bates

Transformations, North Wales, PA 2002 - 2012

Sole Proprietor, Interior Sales and Design

Developed and managed flow of new business by branding, marketing and advertising. Creative intelligence and persuasive enthusiasm ensured repeat business.

Fostered excellent rapport with clients to negotiate best contracts.

Managed subcontractors to trouble-shoot issues and expedite project completion.

Reconciled client and subcontractor accounts, invoicing and finalization of custom orders.

New Look Interiors, Hatfield, PA 2010 - 2012

Interior Sales and Design

Effectively utilized sales and marketing strategies to increase sales orders.

Assessed customer budgets to create and design plans to fit their specific needs.

Followed up with clients to ensure their complete satisfaction and retention.

Ambius, Souderton, PA 2000 - 2010

Interior Decorator and Sales Support

Created custom holiday designs and theme packages and company portfolios used in client presentations to corporations, restaurants and property managers.

Directed crews and oversaw design work, setups and breakdowns at job sites to ensure highest quality.

Negotiated best pricing and managed $800k inventory; ensured timely delivery.

Constantly sought out new opportunities for design projects and customers, increasing client base

North Penn School District, Lansdale, PA

Adult Community Education Instructor Projection Coordination 2009 - 2011


Temple University, Fort Washington, PA

Interior Design

Lansdale School of Business, Lansdale, PA

Business Computer Sciences

Montgomery County Community College, Blue Bell, PA

New Choices Career Development Program

Additional coursework for Business Credits

Microsoft Word, Excel, Access & Power Point

Business Management

National Career Readiness Certification – (NCRC) / Montgomery County Career Link

Contact this candidate