DONNAMARIE T. BATES
Driven Customer-Centric Professional with over 15 years of experience in sales and concierge service. Highly organized and polished producer with exceptional communication and interpersonal skills. Enthusiastic self-starter known for strong business savvy and determination to exceed goals. Intuitively motivated by a passion for professional excellence, relationship development, customer satisfaction and retention.
AREAS OF EXPERTISE
Stellar client assessment ability
Exceptional communication skills
Cultivates client, sales team relationships
Creative problem solver
Lennar (formerly CalAtlantic Homes), Hamilton, NJ 2016-Present
Inside Sales Associate for Pennsylvania
Engage visitors and develops quick rapport to determine customer needs and preferences.
Utilize sales and marketing resources to achieve sales and closing goals. Enthusiastically guides prospective customers through new home sites to familiarize prospects with the community.
Adhere to company protocols to educate clients about company reputation, home designs, construction quality, green features, service, and value.
Use design expertise to sell upgraded structural options along with material selections.
Accurately maintain, process data via company Salesforce CRM apps to drive sales.
Proactively manage backlog, resolve client problems to adhere to close sales and settlement dates.
Coordinate and host Broker previews and promotional events at assigned communities.
Generate buzz with targeted community professionals and residents that exceed monthly sales goals
J Reckner and Associates, Chalfont, PA 2012-2016
Medical Marketing Project Recruiter & Project Support
Established and developed relationships to recruit, screen and qualify medical specialists, foundation heads, and patients to participate in diverse healthcare research projects.
Consistently maintained database accuracy, quality control and client confidentiality during project cycles.
Quickly adapted to medical terminology and company SOP and schedules.
Cultivated new prospects through existing relationships, research, internet, and social media.
Transformations, North Wales, PA 2002 - 2012
Sole Proprietor, Interior Sales and Design
Developed and managed flow of new business by branding, marketing and advertising. Creative intelligence and persuasive enthusiasm ensured repeat business.
Fostered excellent rapport with clients to negotiate best contracts.
Managed subcontractors to trouble-shoot issues and expedite project completion.
Reconciled client and subcontractor accounts, invoicing and finalization of custom orders.
New Look Interiors, Hatfield, PA 2010 - 2012
Interior Sales and Design
Effectively utilized sales and marketing strategies to increase sales orders.
Assessed customer budgets to create and design plans to fit their specific needs.
Followed up with clients to ensure their complete satisfaction and retention.
Ambius, Souderton, PA 2000 - 2010
Interior Decorator and Sales Support
Created custom holiday designs and theme packages and company portfolios used in client presentations to corporations, restaurants and property managers.
Directed crews and oversaw design work, setups and breakdowns at job sites to ensure highest quality.
Negotiated best pricing and managed $800k inventory; ensured timely delivery.
Constantly sought out new opportunities for design projects and customers, increasing client base
North Penn School District, Lansdale, PA
Adult Community Education Instructor Projection Coordination 2009 - 2011
EDUCATION and PROFESSIONAL DEVELOPMENT
Temple University, Fort Washington, PA
Lansdale School of Business, Lansdale, PA
Business Computer Sciences
Montgomery County Community College, Blue Bell, PA
New Choices Career Development Program
Additional coursework for Business Credits
Microsoft Word, Excel, Access & Power Point
National Career Readiness Certification – (NCRC) / Montgomery County Career Link