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Project Management

Toronto, Ontario, Canada
May 09, 2019

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Kurt Gandhi, CSM

Mobile : ***- ***-****, Email :

Professional Summary

* ***. ** ** ******** Systems Analyst experience working in all the phases of SDLC (Software Development Life Cycle) PMLC (Project Management Life Cycle) and SOP (Standard Operating Procedure).

Experience & familiarity with Waterfall, Agile - Scrum & Rational Unified Process (RUP) development methodologies

Efficient in facilitating JAD sessions for requirements elicitation, analysis and proficient in preparing high level project documents: Business Requirements Document (BRD), Functional Requirements specification (FRS), System Requirement Specification (SRS) and Process flow documents

Excellent working knowledge of business analysis tools such as SQL, MS Project, MS Visio, Visual Paradigm, which are used to create project schedules, to create UML diagrams such as Use Case, Activity and Sequence diagram, UI design, Screen mock-ups (wireframes)

Good exposure to UML, data modeling, data flow diagrams ( Structure), context diagrams, Data Schema

Proficient in using MS Office suite applications such as Excel, Outlook, PowerPoint, Word, Project & Visio to generate management reports, prepare client visible documents, schedule meetings, deliver presentations, and in using MS SharePoint to create and maintain the documents repository

Excellent working knowledge on requirement gathering, analysis and have gained reporting and testing tools experience by working on HP ALM & Jira Zephyr – creating, updating, executing Test Cases & defect management

Expert with ITIL framework, ServiceNow (Case, Problem, Incident, Change, Release, Broker Inquiries)

Areas of Expertise

Project Planning & Scheduling

Scope Management

User Training manuals

Change management

Vendor management

Software Development

Client interfacing

Agile Methodology

SDLC and waterfall models

Testing/SQA activities

Business Process Mapping

Requirement elicitation

Cost benefit Analysis

JAD Sessions

Workflows and Activity diagrams

Application screen mock-ups

Payment processing

Process improvement


Certified Scrum Master (CSM) - Scrum Alliance

Six Sigma Yellow Belt Accredited

Major Projects delivered

Decommissioning of 2003 Windows Servers

Rehosting Customer Sales Tool to Salesforce

Rebuilt Commercial property rating tool to ServiceNow

Rebuilding BMS to new servers

ServiceNow Istanbul Upgrade

BPM Application Upgrade from Tibco 3.0 to Tibco4.2

BPM Environment upgrade and redesigning

Migration from R1 to R3 for Mortgage applications

Technical Skills

MS Word, Excel & Power Point

MS Visio, Project



SQL Server

Project Work Plan

Product Burnt Down Chart

Lotus Notes

ORACLE (HRIS, Absence Mgt)




UAT Test Cases

UAT Test Plans







RACI Chart

Professional Achievement

Received Robson Award for Enhancing team engagement & exceeding team performance in terms of monthly output of deliverables.

Received Certificate of recognition for successful coordination of Moneris Teck check process.

Professional History

Employer: Bank of Montreal

Duration: Oct 2018- Present


Business Systems Analyst/QA

Team Size

7-10 resources


Banking and Finance



Working on Home finance team and mortgage fulfillment team- Working as BSA/QA primarily with process consultants and end users in order to resolve production issues and triaging existing defects. Refined the Change request (CR) and DRS document in order to match with business expectation. Gathered requirement related to restructuring of the existing WSS schema and metadata

Assisting Production support team in resolving production issues on a regular basis

Managed dependencies, risks and links to other schedules, identifying conflicts and following up appropriately with other PM’s

Acted as the liaison between internal customers (Business Functional Units) and IT.

Coordinated, assisted and led the UAT test effort in conjunction with the client in the staging environment.

Performed technical investigation on the production issues and defects.

Worked as QA team in Testing the defects and clarifying business/functional requirements

Acted as the SPOC between the business users and IT teams

Acted as Point of contact during transition from waterfall to agile.

Created Data structure in form of data schema to facilitate WSS update (Metadata) to Connector grid and furthermore to channel Dashboard.

Worked on RDBMS to define current Data structure and the future data structure.

USE OF TIME: 50 % Requirements gathering & Elaboration, 30% testing, 10% Technical Investigation, 10% Iteration Planning, vendor and business stakeholder management.


Employer: Moneris Solutions

Duration: Dec 2017- Sept 2018


Business Systems Analyst- Infrastructure

Team Size

5-7 resources


Payment Processing


ServiceNow, Ultipro, SharePoint

Leveraging ServiceNow functionality across various team(s) - Working as a key BSA in obtaining requirement from various business units with respect incorporating current business process in different ServiceNow modules such as Contract management, Vendor management, Service Catalog, Change requests & Configuration management database. Worked to transform business requirement into Technical Requirement (BRD to SSD).

Acting as conduit between stake various business units and stakeholders

Creating proof of concept & gathering requirements during initial discovery session with stakeholders

Creating a combined BRD & FRD ( Functional Requirement document)

Formulation of End to End Process maps ( Current & Future) using Visio as per inputs from Stakeholders

Creating comprehensive Test cases & executing the same in QA & UAT Region

Creation of UI mock-ups to enhance visual representation.

Conducting Pre production staging test execution & demo session prior to production deployment.

Setting up daily stand-up touchpoint session with delivery team.

Setting up retrospective session with delivery team after each iteration.

Coordinating the Tech-check process with external vendor ( Soft choice)

Performed Data mapping and Data modelling during data reloading from SharePoint to ServiceNow.

Analyzed the existing data schema and structure to find and discuss the pain point and revised the same.

USE OF TIME: 50 % Requirements gathering & Elaboration, 40% testing, 10% Iteration Planning, vendor and business stakeholder management.


Employer: Economical Insurance

Duration: July 2015 – Dec 2017


Business Systems Analyst /Scrum Master

Team Size

25-30 resources ( All Projects combined)




ServiceNow, Salesforce, Extreme Quoting tool

ServiceNow Enhancements & Maintenance team- Delivering business values in terms of quoting tools using different modules (Case Management, Service Requests, Problem & Incident) & leveraging the direct channel functionalities.

Windows Internal Servers Decommission, Rehosting Customer Sales tool to Salesforce, Move Broker Management System to new servers- Worked on Decommissioning of Citrix Servers, moving existing applications to new servers, Enhancing VPN as a single platform for External & Internal user access to company’s applications. Rehosted of Customer Sales tool in Salesforce. BMS such as TAM, SigXP, and Powerbroker moved to new servers.

Enhancements & Maintenance team- Worked as BSA to deploy key deliverables such as Defect Resolution, Service Requests & Enhancement working alongside External partners (TCS)

Supported the Business Owner by providing discipline, rigor and technical skill to the requirements definition and validation process

Conducted requirement discovery and refining sessions with ABOs and product owners (SMEs).

Created chart and use cases depicting the AS IS state and TO BE state

Helped in creating the Iteration Plan in collaboration with the Technical Lead, Technical Tester, and Development team

Executed batch jobs in the mainframe systems for effective execution of test cases

Assisted the testing team in defining testing scenarios (including data, acceptance criteria, rules, etc.) for each requirement that is going to be delivered during an iteration

Coordinated UAT with ABO and making sure the ABO demo and signoff is being taken

Collaborated with team to develop and maintain the project Kanban System, and develop the Iteration Plan and Release plan

Collaborated with Business Owner, Technical Lead, Test Analyst & Client Delivery Partners on maintenance projects to identify sets of cohesive problems (improvement themes) for development through utilizing the Theme Idea Canvas

Supported the development of the initial Release Plan by MMF in collaboration with the Project Manager, Business Owner, and the Technical Lead

Enabled the team for project related improvements,

Formulated retrospectives, metrics reporting, and management of Risks/Issues/Blockers

Validated the correctness of delivered requirements in advance of the active business owner reviewing completed work

Helped in estimating delivery of work necessary to realize requirements through development lifecycle

Assisted Developers in gathering additional details concerning specific requirements

Facilitated workshops to define and optimize business processes to achieve business goals

Analyzed the current process using Six Sigma Tool & Framework such as SIPOC & DMAIC.

Created Wireframe, Activity Diagrams, Sequence diagrams in order to chalk out the AS IS & TO BE Process.

USE OF TIME: 40 % Requirements gathering & Elaboration, Backlog Refining, Story pointing, Product Evaluation, and presentations, 40% testing, 20% Sprint Planning, vendor and business stakeholder management.

TECHNICAL ENVIRONMENT: SharePoint, MS Visio, Word, Excel, Scrum, Clarity, Jira, CICS, Oracle, Lotus Notes, Confluence, Zephyr, HPQC, Waterfall and Agile methodology and related tools.

Employer: HDFC Bank Ltd.

Duration: Nov 2012 – June 2013


Management Trainee -Business Analyst

Team Size

5-10 resources




Finware & Flexcube

Worked as a Project Analyst with the PM and Sr. BA on the bank’s internal projects delivering enhancements to existing financial tool (Flex cube) use to gather, analyze customers net worth, financial goals and suggest relevant products. This tool is also used by other employees to cross sell investment products and services.

Gathered requirements surrounding client’s financial needs, goals, sensitivity to risk and time horizon as required by the Investment regulations

Assisted the PM in monitoring project progress and ensuring it is within budget and schedule tolerance levels

Maintained artifacts, deliverables & tracking documents in the central repository

Analyzed phase exit/milestone materials for review and acceptance

Assisted business users in creating/updating project change requests

Helped the PM in gathering relevant data to create project status reports and monthly dashboards

Held accountability for reporting and ensuring appropriate documentation is completed (reports, presentations, invoices, communications, tables, charts etc.)

Worked closely with the business and technology areas to ensure business objectives, requirements and specifications are documented and understood by the IT team

USE OF TIME: 50% Business Requirements, User Stories, Sprint Goals/Objectives, Sprint Deliverables 40% Testing, 10% vendor and business stakeholder management.

TECHNICAL ENVIRONMENT: HPQC, SharePoint, MS Visio, Lotus Notes

Employer: General Motors Ltd.

Duration: Jan 2010 – April 2010


Management Trainee- Project Analyst

Team Size

5-7 resources





Worked as a Project Analyst analyzing various project related data to create reports and other project artifacts in support of the Global PMO.

Prepared a detailed report on various functions of Finance, Marketing and HR comparing the estimates versus actual

Prepared reports and analysis pertaining the health of various projects

Supported the reporting needs and analysis of business requirements to meet the PMO requirements

Work closely with Internal Stakeholders and vendors for invoice coordination and payment processing

Analyzed and executed financial trade-offs which frequently involved dealing with incomplete data and ambiguity

Produce an accurate percent complete projection to support the management decision making process

Contributed to the successful implementation of cross-functional strategic initiatives across GM offices

Collected and analyzed data on processes and initiatives, ensured accuracy of the data to identify issues and trends

Collaborated with key stakeholders to determine their business needs

USE OF TIME: 70% Requirement Gathering & Coordination, 10% testing, 20% Process documentation & Repository maintenance.



PG Diploma (Finance and Banking), Lambton College, Canada - 2014

PG Diploma in Business Management, SLIMS, India - 2012

Bachelors in Business Administration, MS University, India - 2010

Available to relocate anywhere within Canada

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