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Customer Service Operator

Location:
Baltimore, Maryland, United States
Posted:
May 09, 2019

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Resume:

Leola Bradford

***- ***-****

LeoIa ac9b88@r.postjobfree.com

Qualifications Summary

I am team-player/leader in a people-oriented organization who is looking forward to maximizing my customer-service experience in a challenging environment to achieve the corporate goals. I am seeking a position that will benefit from my customer service experience, positive interaction skills where my 20+ years of experience can improve the customers' satisfaction.

Skills Summary

Receptionist

Phone operator

Meridian PBX console

Customer service

Microsoft Office Suite

EVRS Systems

VitalChek

Defuse

Professional Experience

Office Service Clerk 08/2014-10/2018

Jones Networking- Employment and Staffing Agency

Employed at: VitalChek- Maryland Vital Records, Baltimore, MD

Managed incoming, outgoing, and interoffice calls

Performed clerical duties, incoming and outgoing mail sorting

Fulfilled duties of data processing, filing, faxing, copying

Processed and fulfilled orders using VitalChek Network for Births, Marriages, Divorces and Deaths certificates

Checked status of customers' orders in NetSmart (EVRS) systems

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers

Able to solve customer's problems in an effective/creative manner in a challenging situation

Receptionist/PBX Operator 11/2007-4/2014

Franklin Square Hospital Center, Rosedale, MD

Answered and distributed incoming calls via the Meridian PBX console

Operated switchboard equipment to manage incoming, outgoing, and interoffice calls

Performed clerical duties such as proofreading, word processing, and mail sorting

Provided overhead voice paging for physicians and other hospital workers

Contacted on-duty staff by calling beeper numbers

Responded to alarms positioned in different areas of the communication room

Resolved guest complaints

Receptionist/PBX Operator 2007

Maryland General Hospital, Baltimore, MD

Answered all incoming calls

Contacted appropriate departments according to patient requests

Recorded and delivered accurate messages

Helped resolve problems for dissatisfied patients

Demonstrated empathy and patience and utilized teamwork to provide excellent patient services

Assisted physicians in scheduling patients after-hours

Leola Bradford

410- 493-5227

LeoIa ac9b88@r.postjobfree.com

Page 2

Front Desk Agent/PBX Operator 06/2001-03/2009

Radisson Plaza Lord Baltimore Hotel, Baltimore, MD

Greeted and checked guests in and out of hotel

Answered and distributed incoming calls via the Meridian PBX Console

Operated switchboard equipment to manage incoming and inter-office calls

Provided information to guests and callers and collected phone messages

Performed clerical duties such as proofreading, word processing, and mail sorting

Responded to alarms positioned in different areas of the communication room

Addressed guest complaints with empathy and professionalism

Education

Harbor City Learning-High School Diploma-Business, Baltimore, MD



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