Technical Writer
Resume:
Erica Kaltenbock
Pittsburgh, PA 15235
***********@*****.***
PERSONAL SUMMARY
An experienced & educated technical communicator / visual designer with extensive background in electronics and medical device engineering
SKILLS SUMMARY
Procedure and Instruction Writing
Content Layout
Visual Design and Illustration
Process Design and Improvement
Medical Device Labeling
Proposal and Business Writing
Microsoft Office and Adobe Creative Cloud
WORK EXPERIENCE
Technical Communication Specialist / Labeling Coordinator
Smith & Nephew Robotics, Pittsburgh, PA
August 2018 - Present
Developing labeling and manual design descriptions for the purpose of labeling V&V
Organizing cross-functional team meetings to identify and review weekly labeling initiatives
Laying out content and images for manuals, IFUs, and other medical device labeling
Working with translation vendors to acquire timely translations of labeling content
Reviewing revisions of medical device labeling content as part of the labeling team
Technical Writer (Contractor)
Intervala, LLC. (Aerotek), East Pittsburgh, PA
June 2017 - August 2018
Documenting, writing, and editing instructions for over 150+ printed circuit board assemblies
Developing 1st manual of style to standardize creation of assembly instructions
Developing and improving assembly processes for through-hole assembly operations
Creating and processing of internal change requests (ICR) to generate engineering changes
Interpreting drawings, target sheets, and previous document revisions to obtain information
Creating custom graphics and visual aids to immediately convey integral assembly concepts
Full-Time Student
DeVry University, Cincinnati, OH
July 2014 - October 2017
Developing and enhancing the core competencies required for technical communication
Technical Writer
TMG Electronics, Cheswick, PA
January 2012 – August 2014
Wrote and maintained assembly instructions utilized by four (4) production departments
Wrote and revised over 20 standard operating procedures for Quality Management System
Coordinated with production personnel and identified process improvements for 20+ assemblies
Maintained device records in database for all updated assembly related documentation, including drawing and instruction revisions
Researched and developed soft wall cleanroom procedures for construction and utilization of medical device assembly cleanroom
Developed V&V and risk management protocols for two (2) medical device assemblies
Internal Auditor
Performed ISO audits for six (6) departments in accordance with medical ISO 13485 standards
Electronic Assembler/ Quality Inspector
Assembled, repaired and inspected circuit boards in four (4) departments; 2000+ units per shift
Quality Inspector I
Zoll, Blawnox, PA
January 2011 – November 2011
Inspected wearable defibrillator vests for defects, examining over 45 units per shift
Recorded unit inspection history in database in accordance with company procedures
Examined devices for identical lot numbers on Bill of Materials containing 20 listed components
Identified discrepancies between Bill of Materials and engineering drawings/ schematics
Trained three (3) new inspectors in procedures related to Quality Inspector I position
Group Leader Assistant
Millennia Group, Cheswick, PA
January 2009 – August 2010
Created an Excel formula to automatically compute manually entered employee labor times
Collecting and processing employee labor reports and time sheets
Filling parts requisitions and expediting assembly parts from storeroom to production floor
Designing internal documents such as time sheets and data tracking spreadsheets
Process Writer
Transportation Control Systems, Inc., Verona, PA
May 2006 – August 2008
Created and maintained all in-house manufacturing instructions for upwards of ten (10) assemblies for customer contracts such as Bombardier and Alstom
Developed company website using web design tools, tutorials, and basic HTML knowledge
Assisted front office with RFQs (request for quotes), purchase orders, and accounts payable
Utilized Access database for inventory control purposes
EDUCATION & TRAINING
Bachelor of Science in Technical Communications
DeVry University Cincinnati, OH October 2017
Magna Cum Laude
3.78/4.00 GPA
ISO Audit Training
Regulatory and Quality Solutions Monroeville, PA May 2013
Contact this candidate