RESUME V. BONANNO PAGE *

Virginia Bonanno

ac9aq7@r.postjobfree.com

240-***-****

Highly organized, dedicated and results oriented Administrator and IT management professional with 20+ years of experience and a record of accomplishment in personnel, systems and office management. Additional strengths/experience include: PROFESSIONAL EXPERIENCE

REGENCY COMMERCIAL CONSTRUCTION

Project Coordinator from December 2018 to February 2019 (3 months) Proposal Development

• Act as primary liaison between Sub Contractors & Internal Office Project Staff and Building/Project Management, Architects & Engineers

• Receive & Review Incoming RFP & Drawings to determine project requirements: Proposal & Project Schedule; Trades & specialized items/services required, and project size & type

• Prepare Subcontractor Bid List & Distribute Outgoing RFP to Subcontractors: Choose Sub Contractors for each trade and prepare Bid List with contact information and tracking data; Prepare Outgoing RFP Notice and all associated material and send to Sub Contractors

• Manage incoming proposals process: Receive, record & review incoming Proposals and Declinations; Ensure coverage per trade, correct items, counts & pricing; Receive, record & forward updated documents/material; Receive & record Requests for Information (RFQ) Forward Response to RFQ

Closeout Project

• Manage Operations & Maintenance Manuals process: Collect & review Drawings, Permits, Inspection Records & Warranties; Compile & deliver manuals

• Prepare close-out documents & files

Administrative Duties

• Prepare correspondence & Reports

• Order & track project materials and supplies

• Update Project Files

AEROTEK, ON ASSIGNMENT TO MERIDIAN MEDICAL TECHNOLIGIES, GOVERNMENT PROGRAMS DIVISION

– One year contract

Government Contracts Document Coordinator Specialist from December 2016 to December 2017

• Develop standard operation policy and procedure for file naming convention and electronic filing

• Develop, populate and maintain departmental file management database system

• Review existing electronic files to determine content and appropriate filing

• Reorganize existing electronic directories and files

• Review, sort and prepare documents for imaging

• Scan, record and file existing hard copy documents ADMINISTRATIVE/CLERICAL

SUPPORT

E XTENSIVE OFFICE

MANAGEMENT EXPERIENCE

EXCELLENT CUSTOMER SERVICE &

CLIENT MANAGEMENT

QUALITY ASSURANCE

MANAGMENT

MEETING AND EVENT

PLANNING

SOFTWARE DEPLOYMENT

& REVIEW

STRONG ORGANIZATIONAL &

COMMUNICATION SKILLS

PROCESS REVIEW, ANALYSIS

AND DEVELOPMENT

TROUBLESHOOTING & NEEDS

ANALYSIS

RESOURCE ASSESMENT &

ALLOCATION

POLICY & PROCEDURE

DEVELOPMENT

DATABASE DEVELOPMENT &

MANAGEMENT

BUSINESS & TECHNICAL

REQUIREMENTS REVIEW &

DEVELOPMENT

FORM/REPORT

DEVELOPMENT

RECORDS/DOCUMENT CONTROL

& MANAGEMENT

RESUME V. BONANNO PAGE 2

• Other administrative & technical duties as required SEPTEMBER 2015 to DECEMBER 2016

During this time period I took time away from work to move to Albuquerque, NM temporarily in order to be of assistance to my parents while they were transitioning from their private home to a senior community.

UNIVERSITY OF MARYLAND, BALTIMORE - GREENEBAUM CANCER CENTER (UMGCC), GRANTS & CONTRACTS DIVISION

Grants and Contracts Specialist from June 2010 to September 2015 (5 years, 3 months) Supervisor: Helen Mourat, Manager, Grants and Contracts Responsible for supporting UMGCC Principal Investigators (PI) with pre and post award management and acted as primary liaison between Faculty, University Departments (Office of Sponsored Research, Department of Finance, Internal Review Board, Export Control) and Funding Agencies to answer queries, assist with issues and fulfill requests. Pre-Award

Provided one-on-one support to ensure on-time submission of technically correct and competitive sponsored research proposals:

• Reviewed, interpreted and communicated funding agency proposal guidelines and requirements

• Collaboratively developed a schedule for proposal submission

• Reviewed and compiled proposal components including budget development (Salaries, supplies & material, equipment, sub contacts/subawards)

• Facilitated internal routing/approvals and submission

• Developed and implemented GCC Sponsored Research Application Submission Policies and Procedures and tracking database systems

Post-Award

Provide wide range of post-award duties to ensure awards, contracts and agreements are managed efficiently

• Acted as liaison between Funding Agencies, University departments and PI: received award, contract and agreement documents and correspondence, answered questions and assisted with error resolution

• Maintained a record of all active projects and deliverables schedule

• Reviewed contract/agreement terms and conditions to ensure compliance with University policies as well as State and Federal regulation

• Collaborated with PIs to ensure terms and conditions were agreeable and could be met before initiating contract/agreement

• Assisted Office of Sponsored Projects with contract negotiation

• Fulfilled requests for information/data from Associate Director for Administration, UMGCC Finance Department, Office of Sponsored Projects, Principal Investigators and Funding Agencies

AFFILIATED COMPUTER SERVICES, LLC (ACS)

DEPARTMENT OF EDUCATION CSB DIRECT LOAN SERVICING SYSTEM (1999-2009) PROMOTED TO: Production Control Supervisor/IT Analyst Senior from January 2005 to October 2009 (4 years, 9 months)

Supervised the Production Control Group and served as the primary point-of-contact and subject matter expert for the CSB Direct Loan Servicing System Interface. Received multiple awards and accolades for commitment to quality customer service. In addition to Team Lead responsibilities:

RESUME V. BONANNO PAGE 3

• Provided daily guidance and supervision including program policy guidance, staffing, quality assurance, and customer service expertise.

• Served as subject matter expert and project manager during application design, requirements assessment, and the implementation of new software and enhancements

• Conducted annual performance reviews, allocated resources, and coordinated task schedules

• Identified, analyzed, remedied, and reported on data transmission issues

• Provided administrative/clerical support for team and during meetings and presentations to management, operating partners and client; maintain office inventory and supplies, managed staff schedules and leave, prepared correspondence, reports and presentations.

• Monitored IT Service Levels and Metrics, compiled and prepared weekly reports and analysis, and supporting documentation to secure payment for services and deliverables

• Monitored CSB Helpdesk activities, conducted and analyzed customer surveys, recommended and implemented improvement strategies, and provided support and guidance to helpdesk off-site management and staff

• Conducted and prepared material for daily staff meetings and daily and weekly status meetings between Production Control, Internal and External Partners and Client

• Handled customer inquiries and complaints. Calmed angry callers, repaired trust, located & allocated resources for problem resolution and design best-option solutions and action plan.

• Interface daily with internal and external partners in new business, operations and consumer affairs divisions

PROMOTED TO: Team Lead, Data Reconciliation & Interfaces/IT Management Specialist Senior from January 2004 to January 2005 (1 year)

Effectively managed a team of information management specialists in support of the CSB Direct Loan Servicing System Interface for the US Department of Education, including monitoring daily interface transmission, reviewing system logs, and collaborating with production support groups on troubleshooting and problems remediation. In addition to Information Management Specialist Senior responsibilities.

PROMOTED TO: Information Management Specialist Sr. from January 2002 to January 2004 (2 years) Served as the primary point-of-contact for the operating partners and the Department of Education in the operation, development, and troubleshooting the Direct Loan Servicing Interface and Electronic Withdrawal Systems. Supervised and mentored junior staff members. In addition to Information Management Specialist Assistant duties: PROMOTED TO: Information Management Specialist Junior from September 1999 to January 2002 (2 years, 4 months)

Assisted in the development, troubleshooting, and launch of the direct loan servicing Electronic Debit Withdrawal (EDA) subsystem for the Department of Education. Developed and maintained an interface group tracking database and analyzed interface production issues and provided remediation. Lead a team of Information Management Specialists. School Account Manager/Customer Service Representative, Tax Credit Reporting System Contract from January 1999 to September 1999 (8 months)

Served as the first point-of-contact for over 100 school locations providing customer service, account management and technical support with regards to electronic 1098-T processing INFORMATION MANAGEMENT CONSULTANTS, INC. ON ASSIGNMENT TO US DEPARTMENT OF ENERGY Information Management Specialist and Administrative Assistant from January 1997 to January 1999

(2 years)

Provided administrative and technical support to six staff of the US Department of Energy, Mathematical, Information, and Computational Sciences Division (MICS) and two on-site IMC staff:

• Developed and maintained an order processing and inventory database for MICS use RESUME V. BONANNO PAGE 4

• Coordinated Grand Challenge grant process; preparing and distributing proposals and receiving and processing over 500 responses

• Prepared, tracked and processed proposal and award correspondence and reviews using IPS

• Managed travel for MICS staff: Interpreted federal travel guidelines, made travel arrangements, processed travel vouchers and maintained associated records using Travel Manager

• Prepared tracked and processed Purchase Requisitions using IPS

• Processed timesheets and leave requests for IMC staff

• Assisted with troubleshooting and network issues remediation BOWIE STATE UNIVERSITY, ADMINISTRATIVE COMPUTER CENTER BOWIE, MD (1988-1997) PROMOTED TO: Office Automation Specialist from January 1992 to January 1997 (5 years) In addition to secretarial duties, performed as the University All-in-1 Systems Manager (DEC VAX based word processing, spreadsheet and email) and acted as Help Desk/Desktop Support Coordinator:

• Developed and maintained documentation for and conducted pc skills and All-in-1 system training of university faculty and staff

• Coordinated campus-wide software, hardware and maintenance contract purchases, licensing renewals and installations

• Wrote, designed and distributed Monthly Campus Computer Center Newsletter

• Acted as Help Desk Manager providing desktop support to university faculty and staff and managing support schedule and issues log

• All-in-1 VAX software systems Manager and Backup for the University Systems Security Officer and Network Manager

Office Automation Secretary from July,1988 to January, 1992 (3 years, 6 months) Provided administrative and clerical support to the Director of Administrative Computing and ten staff:

• Managed Schedules, processed timesheets, purchase orders and hardware and software maintenance agreements

• Maintained and procured office supplies, campus computer equipment and software, licenses and maintenance schedules

• Coordinated on and off-campus meetings

• Coordinated travel for Computer Center Staff: Interpreted state travel guidelines; made travel arrangements; processed travel vouchers and maintained associated records

• Composed correspondence, answered phones, acted as primary liaison to on-campus faculty and staff, visitors and vendors

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