Customer Service / collections/distribution agent
Resume:
C
x
SONIA RAGGS
*************@*****.***
Haines City Fl. 33844
(PLEASE CONTACT VIA E-MAIL AS BEST COTACT)
Career Objective
My career objective is to advance to higher positions. Including traveling as needed. Meeting new people, and learning new things.
Academic Details
High school diploma
Medical assistant school (1993) GPA 3.8 from Nova Institute of health technology
Work experience]
* UNISENDO in Florida, From December 2017 until Present
Role: Distribution Agent/ Customer Service
Receive, store, and distribute equipment needed for the company. Also have inventory duties and are usually accountable for loss of goods, and, must ensure adequate levels of necessary supplies at all times. I Send and Receive Prepaid Orders thru Major mail carriers. Review the items to make sure not damaged. Photo items for customer review, Label, Supply Tracking Numbers, for deliveries thru FED EX, UPS, AND UNITED STATES POSTAL SERVICE. Then Ship packages off to customer.
* Singleton Law Office in Ontario Ca from September 2016 until Nov 2018
Role: customer service/ collections. ]
Collecting on major credit card past due accounts, : working 30-90 day pass due accounts, collecting monthly installments, judgements, pulling credit reports, skip tracing,, inbound and outbound calls, taking and processing payments over the phone, talk offs,, reading credit reports, search bug, lexis nexus, accurint,hitting deadlines, meeting goals.
*Diamond Resort International in Riverside Ca. from Jan 2016 to September 2016
Role: Appointment Scheduling, inbound and outbound calls. reading available times for events. verifying information. writing and submitting forms for clients . notating ac counts, hitting goals and achieving bonuses. calling from accounts given, and working them on a timely manner.
*Kingston financial Services in Temecula CA from Feb 2012 till Jan 2016
Role: Senior collector, working on company to company and customer before litigation process 2-6 year charged off accounts on pay day loans, over draft bank accounts, major credit card accounts, skip tracing, inbound and outbound calls, taking and processing payments over the phone, lexis nexus, accurint for customer location, search bug, reading credit reports, hitting deadlines, meeting goals, negotiating settlements, working as a team and individual basis, talk offs, taking, payment arrangements by phone, FDCPA training and management training.
*Cashcall in Anaheim CA from June 2008 till Jan 2012
Role: collecting on personal loan past due, working 30-90, collecting monthly installments, judgements, judgements, skip tracing,pulling credit reports, inbound and outbound calls, taking and processing payments over the phone, talk offs,, reading credit reports, search bug, lexis nexus,accurint,hitting deadlines, meeting goals, FDCPA training.
*Drivetime Car Sales in Fontana Ca from May 2003 till March 2009
Role: collecting on car Payments, taking Payments over the phone, Meet and Greets, Lot drops, deferments and modifications, working account from 1-90 days past due, Repos, inbound and outbound calls, talk offs,, reading credit reports, search bug, lexis nexus, accurint,hitting deadlines, meeting goals. taking, payment arrangements by phone FDCPA training and management training.
*Nationwide Financial in Riverside from March 1999 till Oct 2003
Role: collecting on major credit card accounts, working 30 day past due, skip tracing, inbound and outbound calls, taking and processing payments over the phone, lexis nexus, accurint for customer location, search bug, reading credit reports, hitting deadlines, meeting goals, negotiating settlements, working as a team and individual basis, talk offs, taking, payment arrangements by phone.
*NCO Financial Services in Ontario ca from April 1997 till Feb 1999
Collecting on major credit card past due accounts, : working 30-90 day pass due accounts, collecting monthly installments, judgements, pulling credit reports, skip tracing,, inbound and outbound calls, taking and processing payments over the phone, talk offs,, reading credit reports, search bug, lexis nexus, accurint,hitting deadlines, meeting goals.
*Walmart in Rancho Cucamonga ca from June 1995 until April 1997
Role: Working as customer service, cashier in electronics department, stocking shelves, greeting customers, safety training, making sure departments is clean and organized., assisting customers with locating items, scanning items on a timely manner and safety.
*Service Merchandise Warehouse from May 1993 till May 1995
Role: customer service, cashier, pulling orders from warehouse, stocking, placing orders for pick up or delivery, answering phones, greeting customers and safety.
*Hometown Buffet in Rancho Cucamonga Ca from May 1991 till May 1993
Role: Line server and cleaning tables, keeping food on buffet on a constant basis, restocking salads, preparing salads and vegetables for the line, replacing beverages for machine, keeping line clean and organized for customers cleaning machines for ice cream and desert bar, sweeping and moping and end of shift Food handlers card and safety.
*Field of Interests
Bill Collections, Warehouse, Customer Service,and Car Dealerships.
*skills
Customer service,bill collection,restaurant, stocking, word,exel, data entry, skip tracing, repos, deferments and modifications,negotiating, judgements, reading credit reports, cashiering, meeting deadlines, phone etiquette, management training, FDCPA Training, safety Training, attended collection seminars for management, sing, dance, cleaning.
*References
Buster Raggs (dad)
Haines City fl. 863-***-****
Letia Griffin (aunt)
Ontario ca 909-**-*****
Veronica Griffin (mother)
Riverside 95-1488-8695
Myshia Raggs (sister)
Perris Ca 951-***-****
Dana mason (friend)
Alta loma ca 909-***-****
Latonya mitchil (business associate and friend)
Rialto ca 909-***-****
Tywanna tyree (business associate)
Temecula ca 951-***-****
Janice Mosley(pastor)
Moreno Valley 951-***-****
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