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Customer Service Manager

Independence, Missouri, United States
May 03, 2019

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Marlis Schroeder

*** ** *******

Oak Grove, MO. *4075


Objective: To obtain a position that will allow me to utilize my strong leadership, organizational, customer service and management skills. Become an asset to the team.

Professional Profile & Skills

Work well under pressure with a strong attention to detail

Highly organized, dedicated, and committed to professionalism

Adaptable to new systems; learn quickly and take initiative

Highly energetic with allegiance to projects and processes

Self-motivated, enthusiastic, loyal, dedicated, and creative

Professional Experience

Production Manager 2000 to present*

Thrasher, Inc. formerly Kansas City Master Co., Inc., Grandview, MO

Foundation Repair Specialist, Waterproofing, Concrete Lifting or Replacement

*Kansas City Master was acquired by Thrasher, Inc. based out of Omaha, NE effective

November 1, 2018.

Purchase production inventory and tracking of purchase orders for a 7.2M company

Oversee inventory control of all production and shop supplies

Administer preventative maintenance program for all vehicles, equipment, and tools

Monitoring all DOT requirements, in addition to year end fuel tax IFTA, mileage logs

Safety programs: Held monthly meetings for OSHA compliance, tool box safety, MSDS

Weekly scheduling of 11 production crews

Review and schedule all incoming contracts for inventory and/or subcontractors

Weekly revenue schedule approx $335K

Dispatching of each fleet daily

Production invoicing and payment collection at close of contract A/R

Assign all work comp codes to hours on projects for weekly payroll

Responsible for brush hog mowing of company grounds and parking lot snow removal

Resolve any customer service requests as needed by providing a solution

Scheduling 9 Salesmen in conjunction with new contract prospects

Work as a liaison between salesmen and production team

On-Site Scheduler 1995 to 2000

Michael Holgan Homes, Rolla, MO

Scheduled contractors on every phase of home construction

Conducted final walk through with homeowners to insure quality control

Scheduler, L&M Laminates and Marble, Phoenix, AZ 1982 to 1995

Software Programs

Peachtree Accounting, Act by Sage & Outlook (Scheduling Programs), Microsoft Excel & Word

Certifications and Licenses

uCDL Class A uForklift u Certified Forklift Trainer uCPR & First Aid uOSHA 10 hour


uSkid Steers Cat 257, Bobcat T190, Case 1840 & 85XT

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