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Store Manager/Tech Support

Piscataway, New Jersey, United States
May 03, 2019

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Deborah Mitchell

Ad. - Piscataway, New Jersey Ph. - 908-***-**** Em. -


Solution-oriented, highly analytical, and resourceful professional with a great attention for detail. Solid in-depth knowledge of implementing technological solutions while delivering cost cutting productivity improvements. Strong problem solving & interpersonal skills. Measuring my success through my company’s success.

Employment History

Byte For Byte Computers, Scotch Plains, New Jersey January 2004 - 2011

Store Manager

Advising customers & business partners on sales, purchases, & expected time of repair. Investigating issues & diplomatically offering alternative products, services, new ideas, innovations, & designs.

Generating RFQ’s, & purchase requisitions/orders for customers/facility servers & computer components.

Troubleshoot & remedy client setbacks with their accounts, even under adversity.

Implementing company policies, targeted goals, technical procedures and compliance standards. Identifying & improving new opportunities with products, services. Building new alliances.

Library Administration - Expense Reports, Accounts Payable, Accounts Receivable. Managing all office system information.

Supervising & training new employees on office software and hardware operations. Developing team contribution and team commitment by valuing diversity and the importance of feedback.

Byte For Byte Computers, Scotch Plains, New Jersey January 2011 - Present

Computer Admin. Tech

Install, build, configure, trouble-shoot, up-grade repair, replace, & warranty: Personal Computers/Business Computers, Desktops, Window Servers 2012, 2016, POS, Time Machines, Routers, Switches

Active Directory, Computer set-up, clean-up, & maintenance. Internet Networking, web browsing, email, password & id recovery, TCP/IP, Lan/Wan, VPN, ethernet, internet connection, network streaming devices.

Data Back-up, Recovery Services: transfer & recovery, external drives, flash drives, data backup, & archiving.

Hardware Desktop/Laptop: set-up & update, motherboards, cpu/processors, heat sink, hard drives, cd rom drives, power supplies, memory, dc power jack, BIOS, lcd screens, fans, expansion cards, sound cards, network cards, keyboard, mouse, touchpad, trackpad, speaker, printers, scanners, webcams, usb & blue-tooth devices.

Software Services: Software trouble-shooting, software install, business applications, programming, advice on website security issues & maintenance. IT Support: computer set-up, change, incident & problem maintenance.

Cyber Security software & protection: identity protection, firewalls software & hardware, & encryption methods & programs. Viruses, Trojan, spyware, & malware software. Diagnostic & removal.

Tablet, Mobile, Telecommunication & Video-Conference Devices, repair, maintenance, set-up, endpoints: Android OS, Apple IOs, Windows Phone, Windows Tablets, I-pads, & Microsoft systems.


Rutgers, The, State University of New Jersey Union County College Camden, New Jersey, 80 credits Elizabeth, New Jersey, 9 credits


Platform/OS: Windows – All, Mac OS, Sharepoint

Software: Microsoft Office 365, Netscape, Quickbooks, Adobe, Symantec,

Norton, Mc Affee, NodEset, VMware, AWS, Dentrix, Dexis, Auto Task Endpoint

Tools/Apps: CiscoVOIP, Win Remote Desktop, LogMeIn, TeamViewer

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