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Hotel General Manager

Location:
Panama Pacifico, Panama City, Panama
Salary:
4000
Posted:
May 03, 2019

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Resume:

https://www.facebook.com/franck.forget

FRANCK HENRI MICHEL FORGET

HOTEL GENERAL MANAGER

PROFILE

I am a French Hotel General Manager with extensive relevant experience to this role and am specialized in pre & post openings of international leading hotels. A further strength of mine is the knowledge of the entire Hotel operation ranging from front and back of house, finance, sales marketing, security and maintenance as well as total strategic capability across the entire business function. I take great pride in developing teams to excellence through coaching, mentoring and motivation. Guest satisfaction and high standard are my top priority. I always do my work with full enthusiasm, dedication, positive attitude, qualified skill and integrity.

The goals of each company are profit, stability and growth; I constantly give my best potentials to reach those three goals in a professional way. WORK EXPERIENCIE

Sept 2016 - Nov 2018

THE RAINTREE HOTEL - BANGLADESH

5 stars upscale business hotel

Pre-Opening and Opening General Manager

-Pre-opening and opening phase

-Recruitment of Heads of departments and the entire staff

-Coordination of training for personnel

-Optimize the cost of human resources employed in structure

-Optimize working procedures of all HOD

-Definition of the operating standards and procedures

-Analysis and implementation of the business plan

-Establishing a corporate identity and marketing campaign

-Defining the distribution and sales channels

-Connecting the hotel on the GDS - Global Distribution System

-Create a pricing policy

-Pre-opening sales

-Preparation and implementation of the opening ceremony - "Grand Opening"

-Budget preparation for the Pre-opening phase

-Budgeting for the first 12 months of hotel’s operations

-Budget management according to international standards and strategic plans

-Risk management

-Analysis of Financial Statements and increase of financial strength CONTACT

+507*******

+507********

fforget15

ac9ajf@r.postjobfree.com

https://pa.linkedin.com/in/frforget

Anastasio Ruiz Street, Parque

Marbella building, 8B Apartment,

Panama City - Panama

AB0UT ME

Date of Birth: 18th

March 1970

Nationality: French

Status: Married, No children

-Menu Engineering: Selecting Suppliers, Organization Stores, Food and Beverage Cost, Implementation system of economic calculation, cost optimization and evaluation of the various departments. Analysis of Quality of Service

-Redefinition of F & B area with particular attention to revival the theme restaurants and events related here

-Preparation of the hotel for all types of inspections

-Implementation of and preparation for certification of the HACCP system

-Preparation of the hotel for the official categorization by the competent authority

-UNDSS security clearance implementation.

2015 - 2015 (less than a year)

JRESORT KUDA RAH - J HOTELS & RESORTS MALDIVES

5 stars high-end luxury resort

Pre-Opening General Manager

Human resources:

-Recruitment of Heads of departments and the entire staff

-Establishment of basic personnel standards

-Coordination of training for personnel

-Organization of external and in-house training

-Specialized training for personnel

-Training through practical work

-Types of trainings: Service, Reservations, Reception, Sales, Housekeeping. Marketing and sales:

-Establishing a corporate identity and marketing campaign

-Defining the distribution and sales channels

-Connecting the hotel on the GDS - Global Distribution System

-Create a pricing policy

-Pre-opening sales

-Preparation and implementation of the opening ceremony - "Grand Opening". Finance:

-Budget preparation for the Pre-opening phase

-Budgeting for the first 12 months of hotel’s operations

-Budget management according to international standards and strategic plans of the client

-Risk management.

Preparing for inspection, certification and hotel categorization:

-Preparation of the hotel for all types of inspections

-Implementation of and preparation for certification of the HACCP system

-Preparation of the hotel for the official categorization by the competent authority

-Preparation of the hotel for inspection by the hotel group. EDUCATION

1989 – 1992

MBA - Master of Business

Administration

University of Hartford, USA

1988 – 1989

Administration and Management

Diploma School of Administration,

American institute of Bordeaux

1985 – 1988

Technological Baccalaureate (3T

Series), Legal and Commercial

Technique

Lycée Montaigne, Bordeaux

LANGUAGES

French (Mother Tongue)

English (Fluent)

Spanish (Fluent)

German (Fluent)

SKILLS

Relevant experience in pre & post

openings of international leading

hotels

Knowledge of the entire Hotel

operation

Profit, stability and growth

Guest satisfaction and high

standard

Jan 2014 - Dec 2014

Taking online business course in Spanish.

Apr 2012 - Sept 2013

HOTEL ARYADUTA MAKASSAR - Bosowa Corporation - INDONESIA 5 Stars, 224 Bedrooms, 3 Food & Beverage Outlets

General Manager

-Organization of international Conference. APEC March 2013 and CAPDI April 2013

-Achievement of best Revenue generation in 16 years in June 2012

-Achievement of best Average Room Rate in 16 years in December 2012

-Achievement of best daily revenue in 16 years in December 2012

-Achievement of best rev Par of the history in December 2012

-Maintain the number one hotel in Makassar during 2012

-Reduction of 20 % manpower in this hotel during 2012

-Implementation of 7 International Buffet for dinner in 2012

-Implementation of international pastry in Makassar of 2012

-Increasing the Average Room Rate and rev Par of 80 % in 9 months of 2012

-Increase the variation market share from 0,99 % to 2,00 % in 2012

-Implementation of 5 stars high standard service during 2012

-Re-negotiation of travel agent and corporate contract in 2012 & 2013

-Implementation of international hygiene procedure and policies in 2012

-Implementation of new high technology (PABX) in 2012

-First Implementation of FIDS (Flight Information Data Service) in Indonesia of 2012

-First Implementation of GOBS (Garuda Online Booking Service) in Indonesia of 2012

-Implementation of the first make-up service in house in Makassar during 2012

-Control of the food & beverage cost from 40% to 25% during 2012

-Re-organization of sales & marketing department during 2012

-Maintain our government and protocol relationship very well

-Implementation of Sauna service at Fitness Center in 2012

-Implementation of new strategy of promotion in 2012

-Modernization of all Marketing & Communication department (SMS,

-E-Commerce, Re-segmentation of standard Magazine) during 2012. Jan 2007 - Dec 2010

KIMIDAR INVESTMENT - PANAMA

Business Strategy Director

-Consulted with management and reviewed project proposals to determine goals, time frame, funding limitations, procedures for accomplishing project, staffing requirements

-Developed project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources

-Formulated and defined technical scope and objectives of project, identified and scheduled project deliverables, milestones, and required tasks, coordinated recruitment of project personnel including assignment of duties, responsibilities, and scope of authority

-Directed and coordinated activities of project personnel to ensure project progresses on schedule and within budget, established standards and procedures for project reporting and documentation

COMPUTER LITERACY

Word 5

PowerPoint

Oracle

Internet Explorer

Fidelio

Lotus Notes

Access, Outlook

Excel

PeopleSoft

Amadeus

INTERESTS

Music

Travelling

Reading

Food

Meeting

People

Sports

-Coordinated project activities with marketing, sales, engineering, operations, customer support, and client staff to ensure goals and requirements are met

-Developed and complied with business processes ensuring developed application meets all project requirements

-Prepared and presented the statement of work and proposals for identified clients in conjunction with account management, optimized the development process and surface problems

-Conferred with project personnel to provide technical advice and resolve problems, coordinated and responded to requests for changes from original specifications

-Prepared project status reports and kept management, clients, and others informed. Apr 2004 - Sept 2006

HOTEL PARADISE GOLDEN5 - EGYPT

5 Stars, 470 Bedroom, 7 Food & Beverage Outlets

General Manager

-Total management of this five stars’ resort

-Report to Owner Representative, responsible for a team of 330

-Identifies potential development opportunities within strategic markets

-Develops and implementation of sales and marketing plan to maximize revenue. Achievements:

-Redesigned the structure and accountability of all departments resulting in a higher G.O.P. from 27% TO 33%.

-Decreased food costs in three restaurants by 4% increase beverage sales in the bar by 40%

-Improved Rooms Division Departmental Profit from 65% to 72%

-Restructured the Front Office, establishing yield management, thus increasing the average room rate by 20% without compromising occupancy. Apr 2003 - Mar 2004

HOTEL RIU BAMBU - DOMINICAN REPUBLIC

5 Stars, 650 Bedrooms, 5 Food & Beverage Outlets

Executive Assistant Manager

-Report to Hotels Representative for Dominican Republic, responsible for team of 380 staff

-Total operational management of this five stars’ resort

-Assist the General Manager in the strategic planning. Achievements:

-Promoted management development programs to build bench strength for the company

-Optimized Rooms Division Department with P.S.M and Yield Management

-Improved Rooms Departmental profit by 4.5% to be in 70’s

-Implemented training and development programs

-Restructured Engineering & Housekeeping by establishing a computerized maintenance program.

May 2001 - Mar 2003

HOTEL COSTA DEL SOL - PANAMA

5 Stars, 317 bedrooms, 4 food & beverage outlets

Executive Assistant Manager / Food & Beverage Director

-Report to General manager, responsible for a team of 190 Staff

-In charge of all food & beverage in this up market Hotel

-Control, budgeting, product sourcing and implementation

-Ensured the constant evolution of the product to high standards. Achievements:

-Create New Expansion of Food and Beverage Outlet with Market Research And Conceptual Work for New Opening of Outlets

-Established standard operating procedures

-Identified operational problems and rectified them with creative, time saving solutions increasing productivity.

Dec 1999 - Mar 2001

HOTEL LAGUNA BEACH - THAILAND

5 Stars, 606 Bedrooms, 8 Food & Beverage Outlets

Executive Assistant Manager

-Report to the General Manager, responsible for a team of 250 Staff

-Setting Standards, Policies and Procedures to fulfil the marketing and financial goals

-Develops and implementation of marketing plans to maximize revenue generation. Achievements:

-Improved Rooms Departmental Profit

-Established the Food & Beverage and Banquet from menus to sales kits, increased banquet sales

-Managed the centralization of marketing, reservations and purchasing efforts to realize considerable savings

-Negotiates development deals to produce bottom line profitability and value

-Develop a “Train The Trainer” program to strengthen Standard Operations Procedures and to improve work efficiencies.

OTHER EMPLOYMENT

Nov 1997 – Oct 1999 - HOTEL BALI BEACH, INDONESIA - Food & Beverage Manager Feb 1995 – Sep 1997 - MONDIAL ENTERTAINMENT INC, BELGIUM - Development Director

Sep 1992 – Jan 1995 - CARREFOUR CAFETERIA, PARIS, FRANCE - Production Manager References available on request



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