Lisa C. Herrod
301-***-**** firstname.lastname@example.org https://www.linkedin.com/in/lisa-herrod-697696172 PROFESSIONAL PROFILE
Dedicated and motivated professional with over 18 years of experience in providing meeting support, database management, and advanced word processing functions. Possess comprehensive knowledge of the Microsoft Office Suite, webinar software and database functions. Detail-oriented and adept at interdepartmental administration, coordination, and communication within a fast-paced environment. Successful at carrying out project management and logistical functions required for the execution of conferences, workshops, meetings and events to a variety of Federal Government and private-sector clients.
Served as lead liaison between clients and internal support staff, managing timelines for materials development and reproduction, and providing onsite meeting support to the client and participants.
Attended administrative and client meetings as related to the event planning process.
Created and managed Gantt charts to track project schedules and deadlines as well as maintained meeting timelines for staff, member volunteers and vendors.
Assisted with inspections and site selections for conferences and meetings.
Coordinated facility functions to include room setup, A/V setup, and food and beverage selections and setup.
Communicated with hotel staff to negotiate contracts, reserve room blocks and coordinate and confirm rooming lists.
Managed the registration process for participants and speakers by sending invitation letters, confirmation letters, and other meeting documents.
Coordinated with various vendors to arrange lodging, travel arrangements and ground transportation for attendees, faculty/staff, and speakers in accordance with Federal guidelines and procedures.
Prepared invitational mailings, promotional materials, flyers, program booklets and folder materials to include agendas, participant lists, speaker bios and other relevant documents.
Researched and compiled program data, to prepare statistical analysis reports and evaluation reports.
Updated and disseminated weekly and monthly progress reports on contract activity.
Managed registration stations, speaker-ready rooms and monitored breakout sessions.
Produced post meeting materials pertaining to attendance, event statistics and final budget reports.
Processed vendor invoices for payment as well as honorarium payments, reimbursements, and per diem vouchers.
Designed and maintained marketing registration database containing over 16,000 entries for annual Intramural NIAID Research Opportunities (INRO) program.
Provided quality assurance of accuracy of information and conference materials for upcoming meetings, conferences, and workshops, ranging from 50 to 3,500 participants.
Organized and categorized data by importing and updating contact information.
Monitored and tracked data entries in spreadsheets and ran daily reports for registration activity.
Utilized database functions to generate labels, personalized letters, name badges, table tents, signage, and seating charts.
Imported contact information into Constant Contact to send blast e-mails to promote program registrations and recently released publications and brochures.
Set up and managed monthly webinars using Adobe Connect and Webex. Administrative Support
Provided executive-level support to the Director of the National Clearinghouse for Alcohol and Drug Information
(NCADI), which included drafting correspondence and memorandums to staff, clients, and company officers.
Provided Clearinghouse operational support to the Deputy Director of NCADI.
Coordinated and managed the scheduling and confirmation of staff meetings as well as developed file organization and maintenance systems.
Provided tape transcriptions, memo preparation, and developed charts and graphs.
Provided lead support to the General Manager of Dining Services for George Washington University.
Managed assignments between four GW Directors and nine Managers. L. Herrod
Supervised and trained GW personnel on Uniplex security system and implemented office policies and procedures to increase efficiency and accuracy.
Prioritized highly sensitive issues, events, top level meetings, calendars, and business/personal travel plans.
Drafted memoranda and confidential correspondence to university and corporate personnel.
Prepared letters and notification to students about changes in meal plans and dining schedules as well as answered inquiries about dining services.
Scheduled appointments with university faculty and students, compiled weekly activity reports, and shipped overnight packages.
Prepared memos, transcribed tapes, and developed charts and graphs.
Managed the receptionist and support staff within the receptionist area, which included overseeing and coordinating phone schedules, answering the main switchboard, and serving as first line of contact to visitors and staff within the reception/library area.
Delegated work schedules to receptionists, tracked the total number of visitors to NCADI on a daily basis, and delivered faxes and mail to appropriate staff and departments. Membership
Assisted NCADI publications staff with the bimonthly publication Prevention Pipeline, serving as main contact person for publication subscriptions, which included maintaining a 16,000-subscriber database.
Assisted the Marketing and Outreach staff with the Regional Alcohol and Drug Abuse Resources (RADAR) Network, which included communicating with various Federal, State, and local government officials concerning subscriptions, loan equipment, and internship evaluations.
Promptly responded to written and oral requests by opening and closing accounts, as well as renew subscription information for requested publications.
Updated customer personal information, processed payment checks, and informed subscribers of deadlines and renewal dates.
Assembled training manuals and instructional booklets for new members, and prepared and formatted monthly publication updates sent to members on a monthly basis.
Assembled and mailed publications, and booklets to subscribers as requested
Generated and maintained mailing lists and contract files. IQ Solutions, Inc., Rockville, MD 10/98 to 10/2018 Program Associate
George Washington University/ARAMARK Corp., Washington, DC 05/96 to 10/98 Executive Assistant
URC/National Clearinghouse for Alcohol and Drug Information (NCADI), Rockville, MD 08/90 to 05/96 Executive Assistant/Manager
Assistant to the Deputy Director of Operations
Frank W. Ballou Senior High School, Washington, D.C.
Computer Science Program
Microsoft Office: Word, Excel, Access, PowerPoint
Most web-based applications