Manager Service

Tel +254*********

Email: *********@*****.***

Ronald Ongando Sewe

Personal Data

Marital Status: Married

Languages: English, &Swahili

Nationality: Kenyan

Objective

To work in a more dynamic and challenging firm where my knowledge, skills and expertise will be tested to the full and a clear career path is projected thus

Experience

2015 to present

Guest Service

Staffs Coordinator The Samia Resort Hotel Busia, Kenya

Greet arriving guests and visitors, bid fare well to departing guests and visitors.

Assist guests with loading /unloading luggage into and out of the vehicles.

Handle guest complaints by following the instant pacification procedure and ensuring guest satisfaction..

Speak to guest and co-workers using clear, appropriate and professional language.

Comply with qualityassurance expectation and standards.

Partner with and assist others to promote an environment of team work and achieve common goal.

Provide guests with direction to front desk check- in area.

Open hotel doors for guests and visitors.

Thank every guest upon departure, invite them to return, and wish them a

fond farewell Support all co-workers and treat them with dignity and respect

2007 – 2014

Guest Service

Costumer service Macle Paradise Resort Bungoma, kenya

Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure

Maintain effective communication with all related departments to ensure smooth service delivery

Maintain an up to date knowledge of the hotel and local services

Maintain awareness of guest profile through Opera guest profile system

Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out

Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner

Deliver morning newspapers to rooms

Deliver guest messages and other deliveries immediately without delay in a professional manner

Ensure concierge desk and store room is clean tidy and well organized

Education

2010 – 2015 Kenya

THE TECHNICAL UNIVERSITY OF KENYA

Diploma Certificate

Passed with a Credit Overall

1996–1999 Kenya

Kenya Certificate of Secondary Education

Kolanya Boys High School

Passed

Other Trainings

Computer Skills – Proficient in Microsoft Office Suite, Internet

Driving - Fifteen(15) years

Other Skills

Communication Skill

Leadership Skills.

Team work skills

Problem solving skills

Decision making

Time management

Adaptability

Ability to work under pressure

Interests

Traveling,

Meditating

Socializing

Reading

Referees

Name Roline Ouma

Email **********@*****.***

Contacts +254*********

Position Manager

Name William Omondi Owuor

Email ************@*****.***

Contacts +254*********

Position Manager

Contact this candidate