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Customer Service Sales

New Providence, New Jersey, United States
May 03, 2019

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Douglas D. Vander Wal, MA

** ******** *****

New Providence, NJ 07974

908-***-**** (See Linked In profile)


Analytical and solution focused financial professional with all encompassing skills including effective forecasting for

maximized cash flow, proactive controls to manage risk and pass audits, and prioritized leadership using proven best

industry growth practices. Have over eighteen years providing top value reporting, key account credit reviews, DSO reduction, and effective communication to achieve award levels in customer service, collections, team excellence and industry rank.


JD Edwards, AS/400, Oracle, ERP, SAP, Cost point, Intermediate Excel, Lawson, Lotus, Outlook, Microsoft Office, Word (all over 4+ years use). Supervisor for 7 years. Certified SIX SIGMA green belt 2004. Know Prompt Pay Act, FAR & SOX. Member Amer. Managm. Assoc.( AMA), Project Management. Pro (PMP) 2004-6, D&B and NACM.


KENNEDY's CMK lawfirm – Finance Dept. - Basking Ridge, NJ Mar 2018 - present

Collections Specialist – Handle credit and collections, customer service, forecasting, reconciliations and reporting.

Also, responsible for processing insurance claim adjustments with attorneys via appeals on Juris/3E-Elite(UK)systems.

CONSULTANT / TEMP CONTRACTOR / PART TIME - 5 NJ based companies 2014 - Mar 2018

Senior Collector - Tracked and collected outstanding invoices for several NJ companies including Linde (gases) in

Murray Hill 2014; Corp. Essentials (coffee distributor) in Parsippany & Pfizer (pharmac.) in Florham Park 2015. Applied cash and reduced DSO for these finance areas w/ SAP and Excel. (Also, cashier/inventory control pt 9/14 til 8/16 at Bottle King, Chatham; Berkeley Wine Co.– seasonal 2016 & Pet Supplies Plus, Berkeley Heights - pt stock/cashier since 10/16)

GENERAL DYNAMICS – Advanced Info. Systems (Finance) Fairfax, VA 2008 - 2013

Senior Collections Analyst / Forecaster / Team Lead (not perform. related budget cut/sequestration 2013)

Had oversight of all Accounts receivable (A/R), domestic / international revenue recognition with daily cash flow of $3M

for over 300+ accounts, plus over 60 day invs on multiple operating units – kept balances to under 6% on 600M+ annually.

Responsible for multi-million dollar forecasting, cash / idi reconciliation daily for four operating divisions,

assisted with cash identification, invoice review, month end close, and worked with A/P on net cash position.

Generated dunning demand letters and negotiated settlement agreements to assure collection on many 90+

day open customers. Kept over 90 balances to below 6% outstanding in 2012. Processed discounts, hedges or holds.

Met twice a month with Director to review Excel A/R account issues, GL adjustments/refunds and suspense statuses.

Provided ad-hoc data calls passing Big 4 Accounting audits which enabled ongoing direct submission billing.

Ensured GAAP, FAR, GSA, D&B and Sarbanes - Oxley (SOX) requirement compliance.

NORTHROP GRUMMAN CO. - Defense Mission Systems (Gov. Aerospace) Dulles, VA 1999 - 2008

A/R Collections Supervisor / Six Sigma green belt certified / PMP (Logicon acquired by NG in 2000. Co. reorg 2008)

Reported to Controller and directed team of five – including collectors and bank specialists responsible for domestic and international credit and collections ops. Provided ongoing training on multi-task, full scope receivables functions. Supported Accounting Department staff working with cash apps, holds, budget inquiries, and performance evaluations.

Monitored 500 + Government DOD / sub contractor accounts monthly with approximately $2M+ daily

average cash flow and $30M aging on goal or total of over $470M annually. Improved IT rank from 9th to 2nd.

Improved DSO from over 85 days Dec. 2003 to 44 day frequency thru Dec. 2006 to 37 days thru April 2007.

Key member of record setting first A/R team to collect over $100M in a month in Aug. 2006.

Consistently kept over 60 day open aged totals under 8% cap. Offered discounts to resolve issues.

Improved financial reporting processes, standardized/streamlined procedures and controls.

Responsible for cash forecast / projections, WAWF tracking of rejected invoices, GL entries and worked with:

billing, contracts, program management, Treasurer, DCAA and DFAS vendor pay offices. Reduced audit points.

Attended bi-monthly management meetings with the Controller and VP, coordinated with A/P on account netting.

Member of 2006 & 2003 Quality Award winning teams improving aged invoices and rejected invoice

process; certified as a green belt 2004-5 serving on successful Six Sigma aged receipts DSO reduction team.

Douglas D. Vander Wal, MA page 2

21 Sherwood Drive

New Providence, NJ 07974

908-***-**** (See Linked In profile)


EIS INTERNATIONAL INC. (Computers) Herndon, VA 1997 - 1998

Lead Credit & Collections Specialist (company was sold internationally in 1998 ending position)

Had oversight of nearly 300 computer/telecom related customer accounts for publicly traded company. Reported

to Controller, served as liaison to Legal and D&B, performed credit reviews, and was primary sales point of contact.

Analyzed daily incoming cash flows and application of checks or wires. Coordinated payment plans and

managed risk / issue resolution.

Collected millions monthly on sales orders, leases, maintenance contracts, and client service billings. Used

proactive approach lowering DSO thru regular status follow up and recovered aged invoice interest.

FANNIE MAE (FNMA / Mortgage industry) Herndon, VA 1996 - 1997

Lead Credit Analyst (one year contract)

Priced and negotiated loans and financing on the Cash Commitment business window and provided confirmation, reconciliations, and key financial widget indicator reports to Co. management. Was voice recording for refi rate hotline.

Established several finance department procedures for this top ranked Fortune 100, billion-dollar client. Other

contract clients included : Mobil Oil, Easley & Co. CPA’s, Oracle, Siemens-Rolm and Cable & Wireless.

Ownership of all international and domestic credit and collections for customer accounts. CSR rep.

Directed, trained and evaluated a staff of six account reps. Reviewed pension plans for DOL.

FREDDIE MAC (FHLMC / Loans and securities) McLean, VA 1988 - 1995

Claims Admin. - Research Reporting / Customer Service (Co. reorg 1995)

Supervised accounting staff of three people responsible for Claims / Financial reporting, for monthly trade reports,

budget planning, invoice review, and analytical research.

Liaised with banks, Big Four accounting firms, Wall Street, and the FHLMC Securities Sales & Trading Group.

Performed market surveys, reduced write off accounts, and formulated / published departmental policies.

Processed A/R & A/P activity, performed credit reviews, key account customer service and assisted with month,

quarter and year end closes. Coordinated with HUD on public / Indian residual receipts contract review.

Created electronic data interchange for automating trade confirms to customers. Utilized Bloomberg system.

Served as key member of Freddie Mac's Credit Review Committee (CRC) established for assessing RTC risk.

GEORGE WASHINGTON UNIVERSITY (Work-Study Program) Wash., D.C. 1984 - 1988

Operations Supervisor - while completing masters degree

Served full time two years as Security officer/Special Police training at GWU Hospital 1984-5. Off-street

Parking Supervisor 1987-8. Monitored scheduling, ticketing, cashiers and Kennedy Center shuttle vans.

Took one year leave of absence 1986 to play Pro basketball for 1st division ICL Zaandam, Netherlands.

Completed independent study project, one masters class abroad and took 60 Dutch language lessons.



MA - Criminal Justice ( thesis on Organizational Behavior & Stress Management) 1988

BA - Liberal Arts / Sociology (Full 4 year athletic scholarship) 1984


Special Olympics volunteer 1991–2008; Herndon Recreation / Optimist Club member, PAL Asst. coach 2003-2015;

Moose Lodge member 2008-2011; Dutch Club ; NCAA supporter. Part-time landscaper. Single parent, non-smoker and sports enthusiast. Former Div 1 college basketball player. Enjoy antiquing, movies, sports memorabilia and vintage books.

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