Customer Service

Vada Charles

Vada Charles

**** *********** **** #***

Orlando, Fl 32808

Phone: 407-***-****

Email: ***************@*****.***.

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Skills

Strategic-relationship/partnership building skills--listen attentively, great team work skills, solve problems creatively. Effective communication skills, interpersonal and technical skills, organized in every task or project.

Computer: Word, Excel, PowerPoint, Internet, Email

Clerical:40 wpm, printer, fax, scanner.

Bilingual: Proficient in both English and Haitian Creole.

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Experience

H and M Insurance-Receptionist. December 4th 2017- February 28th 2018. (Orlando, FL).

Drafted meeting agendas, supplied advance materials and executed follow up for meeting and team conferences. Managed the receptionist area, including greeting visitors and corresponding to telephone and in person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes, and handled all incoming and outgoing correspondence.

Teleperformance / Customer Service Representative

February 2017- July 2017, Port St. Lucie, Fl

Handle customer inquiries, complaints, answer questions about product issues, locate resources for problem resolution and design best option solutions, work as a back-office assistant, and insuring warranty on items

Calm angry callers and repair trust.

Unique Security Company Ltd / Receptionist/Dispatch Personnel

November 2011 - July 2015, Nassau, Bahamas

-Answered four-line phone system, directed and routed calls to appropriate department.

-Entered and retrieved data using PC

-Ordered and inventoried office supplies

-Scheduled, recorded, and tracked appointments; followed-up and no show appointments.

-Answered phone, maintain files

-Monitored system alarms, followed call protocols, and dispatched services as needed

-Updated account information and clarified instructions for alarms and responses

-Monitored, and secured 8 different locations

-Perform radio checks with store manager and security guards.

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Education

Brigham Young University (Online)

January 2018- Present

Major: Public Health

Success Training College: Business Administration

September 2003 - July 2005, Nassau, Bahamas

Major: Family Studies

C.I.Gibson High School / Diploma

September 2000 - May 2003, Nassau, Bahamas

Graduated May 2003.

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Certification/ License

Teleperformance Certificate of Graduation and 2-14 Life Insurance License

Hobbies/Interests Reading, writing short stories, playing basketball, cooking,

baking and gardening.

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