Office Medical

SUMMARY

SKILLS

EXPERIENCE

MELISSA ROOT

Red Deer County, AB C: 403-***-**** ****.*******@**********.*** Dependable manager with 10+ years experience in production management/quality control and employee supervision.

Graduate in Medical Office Administration. Exceptional proficiency in the formal training of medical office procedures, medical terminology and transcription. I am strongly adept in creating positive, engaging and supportive leadership with a proven ability to be personable and to effectively establish and maintain professional working relationships with management, co-workers and clients.

Medical office adminstration

Graduate. I demonstrate

exceptional proficiency in formal

training in the areas of: Medical

Office Procedures, Medical

Terminology and Transcription.

Strong ability to deliver

exceptional customer service skills

and a proven ability to manage

administrative tasks.

Able to enter large volumes of

data accuaratly at the rate of

60wpm

Strong competence in supervising

large groups by effectively

delegating tasks ensuring

efficiency, cutting costs and

driving growth.

Attentive, honest and punctual.

Meticulous attention to detail

03/2014 to 10/2018 Production Supervisor

Olymel - Red Deer, AB

Planned and delegated work efficiently to meet daily, weekly, project or production goals.

Assigned tasks to employees and monitored productivity, performance and task completion.

Revamped positions and workflow based on individual abilities and production targets.

Set clear priorities and production quality standards. Established and updated production schedules to meet changing demands.

Maintained work environments safe and efficient at all times. Reported on production equipment on a daily basis, including parts produced, downtime minutes and any quality concerns. Assigned individual work assignments and reviewed jobs to ensure work was accomplished in a safe and efficient manner.

Provided input for performance reviews and identified areas for additional improvement.

05/2013 to 03/2014 Medical Office Receptionist

Associate Medical Group - Red Deer, AB

Registered patients and scheduled appointments.

Organized and managed all medical supplies to ensure office was properly stocked.

Prepared examine rooms and set up trays for procedures. Prepared instrummental for sterilizing and all other lab procedures. Weighed and measured infants prior to appointments. Operated computer software and office equipment.

03/2010 to 04/2013 Office Administrative Assistant Structural Building Systems - Red Deer, AB

Answered phones and performed clerical office functions. EDUCATION AND TRAINING

REFERENCES AVAILABLE UPON REQUEST

Improved office efficiency, managing client correspondence, record tracking and data communications.

Maintained all office files, both electronic and hard copies. Planned travel arrangements for executives and staff. 06/2005 to 01/2010 Account Resolution Specialist

Converges - Red Deer, AB

Provided all help questions for a team of up to 10 individuals. Evaluated each customer's situation with a fresh eye in order to develop the most effective solution.

Managed all escalated calls from unhappy clients and found a resolution satisfying to company and client.

Performed proper adjustments.

Informed customers about issue resolution processes and progress and negotiated resolution of disputes.

Completed documentation for all actions and customer interactions. 2013 Diploma

Centre For Distance Education - Sydney, NS

Received special designation of Presidents List with an overall average of 94%. 2018 Excellence in Leadership Training - Red Deer

Contact this candidate