Customer Service or Data Entry

Christine Evaston

**** ****** ****, ****** *****, SC 29579

Phone: 717-***-**** Email: ***********@*****.***

Career Objective

To obtain an office position where I can utilize my customer service and office skills.

Professional Skills Profile

Dependable

Ability to work independently without supervision

Strong customer service skills (30+ years of customer service experience)

Well-developed communication skills

Great attention to detail

Maintains focus throughout projects

Great work ethic

Managerial experience, able to manage employees and be an effective leader

Ability to acquire new skills quickly

Exceptional organization

Good troubleshooting skills

Working knowledge of Facebook, Twitter, Instagram, LinkedIn, Pinterest, etc.

Experience in Word, Excel, Powerpoint, Xanatek/IMS, Erie DSPRO, Applied Systems, Sageta

Ability to work with a team

Strong analytical skills

Skills setting up reports and templates

Licensed in Property & Casualty and Life & Health Insurance (SC)

Education

Graduated from J.P. McCaskey High School, Lancaster PA in January 1980 (was in honors program which allowed me to graduate 6 months ahead of my scheduled graduation date)

Employment Experience

Personal Lines Account Manager: August 2018 - present

Maurice Stephens Allstate, Myrtle Beach SC

Account Rounding

Renewal Reviews

Processing changes, claims and cancellations

Answer phone

Provider Data Management Specialist: April 2017-March 2018

Blue Cross Blue Shield/Kelly Services, Myrtle Beach, SC (Temp Job)

Verify provider credentials

Update provider files

Commercial Account Assistant : April 2000-October 2016

Baron Insurance Group LLC, Manheim PA

Inside sales of small business accounts

Support sales team with large accounts

Customer support for small and large accounts

Processes transactional items and schedules for the commercial team

Participates in sales campaigns

Bookkeeping/accounting duties for agency

Computer maintenance/updates

Training new personnel

Maintains strong working relationships with vendor personnel

Assists and backs up Personal Lines Account Assistants as needed

Assists and backs up Office Coordinator with receptionist duties including scanning, phone system, copier, fax, and software issues.

Other Employment:

Murray Insurance, Lancaster PA – 1999-2000: Insurance Customer Service and clerical duties

Walker Financial Services, Lititz PA – 1997-1999: Receptionist and Customers Service duties

Redners Markets, Ephrata, PA – 1991-1993: Cashier and Deli Clerk

Triangle Refrigeration, Leola PA – 1993-1995: Alarm Monitor

Hershey & Gibbel Insurance, Lititz PA – 1984-1991: Customer Service Agent

References:

Nadine Abrams-Spirito, Myrtle Beach, SC – 609-***-****

John Kegarise, Manheim PA – 717-***-****

Erica Dumont, Kelly Services, Myrtle Beach SC – 843-***-****

Contact this candidate