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Customer Service Data Entry

Location:
Kalamazoo, Michigan, United States
Salary:
12.00/hr
Posted:
May 02, 2019

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Resume:

DONNA DEAN

**** ******* *****, *** # *

Portage, MI 49024

SUMMARY:

I am seeking a position where my extensive experience in fiscal operations and other office skills, in addition to my customer service background, will contribute to the sucess of any organization.

SKILLS & ATTRIBUTES:

Accounts payable & receivable

Customer service

Phone skills

Collections

QuickBooks

EXPERIENCE:

August 2007 to April 2019 Edwards Garment Company

Kalamazoo, MI

Customer Service Specialist

More than 10 years of customer service experience, providing customer support in a busy call center environment for a wholesale garment manufacturer.

An unwaving commitment to customer service, handling complex issues and building customer loyalty.

Strategic relationship building skills, attentive listening ability, and problem solving experience.

CUSTOMER SERVICE FUNCTIONS:

Handling customer inquiries, requests and complants. Assisting customers with orders, including stock availability, invoices, freight charges, deliveries, tracking, and returns. Promoting customer satisfaction.

January 2005-August 2007 Te-Khi Travel Court

Battle Creek, MI

Accounting Coordinator

Fiscal Functions

Manage and reconciled accounts payable and receivable.

Collect past-due accounts.

Verify cash on hand and prepare daily deposits.

Sort and enter daily sales in Quickbooks, and reconcile discrepancies.

Responsible for financial management, accounts receivable, deposits and bank statements.

Handling a wide range of bookkeeping functions.

Answer phone calls, and assist customer issues and inquires.

Responsible for data entry of daily sales, balancing and reconciliation of sales, including overage and shortage.

EDUCATION:

Galesburg-Augusta High School

Graduated in 1979

Kellogg Community College

Batle Creek, MI

Graduated in 1980, Magna Cum Laude

Sociology and Communications

Associates in Arts and Science

Westen Michigan University

Kalamazoo, MI

January 1981-April 1982

Sociology and Communications

References upon request



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