Philadelphia, PA 19146
Microsoft Products 2003-2010, Office 365, Active Directory, CBORD Solutions, ACCU-Check, MedQuist, HP24, Cerner, Emdion, Malware/antivirus, Java, Periberth, Stata, Cisco agent, Pelco DS Control Point, 3M HIS, HBS Remote Desktop, Raiser’s Edge, Crystal reports, Windows XP/7 (32/64 bit), EPIC, LANDesk, SCCM, Wyse, Varian, Adobe products, Matlab 2016b, MS Project standard 2013, Visio standard, Skype 2016, Putty, Jabber, Auto desk design review, Creo view, Pulse secure VPN, Software center, Chrome x64,Outlook 2016.
LOCKHEED MARTIN, KING OF PRUSSIA, PA
OCT 2017- -CURRENT
Desktops Support technician/ Desktop Engineer I
●Upgrading HP, Dell workstations, laptops and older models via SCCM UDI remotely, deskside visit via usb drive to OS 64bit Windows 10.
●Troubleshooting and remidiating break/fix issues post migration to 64bit OS in sensitive, highly secure Enterprise Business Technology areas.
●Installed new certificates in the Microsoft Mangement Console on laptop devices for renewed/continued wireless network connectivity across the Enterprise Business environment post 64bit OS migration.
●Performed post migration remote break/ fix support to local and remote site users via remote desktop and Skype for business to remidiation.
●Troubleshooted application compatibility issues within the 64bit OS post migration.
●Troublshooted application compatibility issues within Office 365, Outlook 2016, Skype for business.
●Deployed various Business area critical applications via SCCM Device management tool for local and remote users.
●Created bootable usb devices for imaging via isotousb software.
●Performed upgrade, migration with SCCM tool UDI package then was pushed remotely to workstations, laptops for upgrade.
●Supported user's in highly secure, closed, classified Enterprise Business Technology areas, while adhering to Governmental non disclosure agreements, clauses, and National security aknowledgements, while remidiation various break/ fix issues with hardware software compatibility issues post migration to 64bit OS from Win 7 OS.
ALBERT EINSTEIN HEALTHCARE NETWORK, PHILADELPHIA, PA DEC 2015 - -AUG 2016
Desktop Support technician / Refresh Contractor
●Refreshing older workstations, laptops, and mini PC’s, small form factor used in nursing computer on wheels and med carts as 64bit OS.
●Troubleshooting application compatibility issues with the 64bit OS.
●Troubleshooting compatibility issues with IE 9 and IE 11 on both 32bit and 64bit OS in an enterprise environment.
●Supported main campus hospital site and remote sites with day to day ticket resolutions.
●Deployed and supported Office 365 and Microsoft Outlook in an enterprise environment.
ALBERT EINSTEIN HEALTHCARE NETWORK, PHILADELPHIA, PA MAY 2014- JULY 2015
Windows 7 Desktop Support Refresh Contractor
●Supported 5501 Old York Rd. Main Campus as well as Center One, Elkins Park, Center City and many Remote Sites, including Aria Health network sites (totaling over 8000 users).
●Well-suited to a Team based environment with a high volume of workflow.
●Built a continued rapport with current client-base and bridged new a client-base as a preferred Windows 7 technician by clients and superiors.
●Proficient with current and past technologies and mobile and non-mobile devices (Laptops, desktops, hand-held printers, printers).
●Compliant within all Current HIPAA patient safety and Einstein policies while remediation. client issues.
●Performed device upgrade and support along-side Biomedical support personnel in (patient critical areas ER, CCU, SCU, PACU and Operating rooms to resolution).
CHILDREN'S HOSPITAL OF PHILADELPHIA, PHILADELPHIA, PA AUG 2013 - APRIL 2014
Desktop Support Technician
●Supported 3401 Civic Center Campus as well as Perelman, Abramson and Colket (totaling over 1500 users).
●Well-suited to fast pace and high-volume environment.
●Built rapport with client-base and was often a preferred technician.
●Proficient with all mobile devices (VDI, mini-mobile workstations and Tough book tablets).
●Operated within all HIPAA safety and CHOP policies while performing remediation.
●Called upon to work side-by-side with Biomedical personal in the Operating Room.
●Refreshed older Lenovo workstations, desktops, All in one PC’s, Laptops, and mini PC's (Tangents) as 32bit OS from Windows XP.
ALBERT EINSTEIN HEALTHCARE NETWORK, PHILADELPHIA, PA JAN 2011 - MAY 2012
IT Technician & Desktop Services Intern
●Providing support for Information Systems Lead staff working closely with Analysts on daily duties/functions.
●Helped with the upgrade from Windows XP to Windows 7.
●Tested Windows software to make sure it was compatible for the upgrade and tested out of date proprietary applications.
●Documentation assistance as well as supportive roles for computer moves and deployments.
●Strong rapport with client-base.
Performed, Deployed and quickly resolved issues with various hardware and software:
●Strobe image scanners/& software installation and troubleshooting for radiology dept.
●Dell OptiPlex 500-800 model workstations
●Proficient with HP desktop (570*-****-**** 8000 8200); troubleshooting and deployment.
●Proficient with HP printers, small form factor and laptop models (8440 and 8460) and handheld models (4250 3005 d/n models 3015d/n models 4015 d /n models).
THE PENNSYLVANIA HORTICULTURAL SOCIETY INTERNSHIP, PHILADELPHIA, PA JANUARY 2010
IT Intern & Help Desk Support Assistant
●Developing & Installing and deploying Windows XP images.
●Supported 110 end users.
●Level I standard software support.
NPOWER PA IT WORKS, PHILADELPHIA, PA SEPT 2010 - FEB 2011
Student & Intern
●I received hands-on training on installing, migrating, upgrading, configuring, and securing Microsoft Windows 7 Operating System in a networked environment.
ONTIME STAFFING, PHILADELPHIA, PA MARCH 2006 -APRIL 2008
●Light-industrial & warehouse work, picking/packing orders, stocking, shipping and receiving.
UPS, PHILADELPHIA, PA OCT 2006 - DEC 2006
Responsibilities: Assist the UPS Driver in safely delivering multiple packages to residential and commercial customers in a timely and professional manner.
NPOWER PA IT WORKS TRAINING PROGRAM AT DREXEL UNIVERSITY 2009-2010
Microsoft Certified Technology Specialist - Windows 7 Deployment.
MURRELL DOBBINS A.V.T.S, PHILADELPHIA, PA JUNE 2004
High School Diploma