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Desktop Support Software

Location:
Philadelphia, Pennsylvania, United States
Posted:
May 06, 2019

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Resume:

STEFAUN ARTIS

**** **** ** *** ** Apt

Philadelphia, PA 19146

267-***-****

ac9a7b@r.postjobfree.com

Software:

Microsoft Products 2003-2010, Office 365, Active Directory, CBORD Solutions, ACCU-Check, MedQuist, HP24, Cerner, Emdion, Malware/antivirus, Java, Periberth, Stata, Cisco agent, Pelco DS Control Point, 3M HIS, HBS Remote Desktop, Raiser’s Edge, Crystal reports, Windows XP/7 (32/64 bit), EPIC, LANDesk, SCCM, Wyse, Varian, Adobe products, Matlab 2016b, MS Project standard 2013, Visio standard, Skype 2016, Putty, Jabber, Auto desk design review, Creo view, Pulse secure VPN, Software center, Chrome x64,Outlook 2016.

PROFESSIONAL EXPERIENCE:

LOCKHEED MARTIN, KING OF PRUSSIA, PA

OCT 2017- -CURRENT

Desktops Support technician/ Desktop Engineer I

●Upgrading HP, Dell workstations, laptops and older models via SCCM UDI remotely, deskside visit via usb drive to OS 64bit Windows 10.

●Troubleshooting and remidiating break/fix issues post migration to 64bit OS in sensitive, highly secure Enterprise Business Technology areas.

●Installed new certificates in the Microsoft Mangement Console on laptop devices for renewed/continued wireless network connectivity across the Enterprise Business environment post 64bit OS migration.

●Performed post migration remote break/ fix support to local and remote site users via remote desktop and Skype for business to remidiation.

●Troubleshooted application compatibility issues within the 64bit OS post migration.

●Troublshooted application compatibility issues within Office 365, Outlook 2016, Skype for business.

●Deployed various Business area critical applications via SCCM Device management tool for local and remote users.

●Created bootable usb devices for imaging via isotousb software.

●Performed upgrade, migration with SCCM tool UDI package then was pushed remotely to workstations, laptops for upgrade.

●Supported user's in highly secure, closed, classified Enterprise Business Technology areas, while adhering to Governmental non disclosure agreements, clauses, and National security aknowledgements, while remidiation various break/ fix issues with hardware software compatibility issues post migration to 64bit OS from Win 7 OS.

ALBERT EINSTEIN HEALTHCARE NETWORK, PHILADELPHIA, PA DEC 2015 - -AUG 2016

Desktop Support technician / Refresh Contractor

●Refreshing older workstations, laptops, and mini PC’s, small form factor used in nursing computer on wheels and med carts as 64bit OS.

●Troubleshooting application compatibility issues with the 64bit OS.

●Troubleshooting compatibility issues with IE 9 and IE 11 on both 32bit and 64bit OS in an enterprise environment.

●Supported main campus hospital site and remote sites with day to day ticket resolutions.

●Deployed and supported Office 365 and Microsoft Outlook in an enterprise environment.

ALBERT EINSTEIN HEALTHCARE NETWORK, PHILADELPHIA, PA MAY 2014- JULY 2015

Windows 7 Desktop Support Refresh Contractor

●Supported 5501 Old York Rd. Main Campus as well as Center One, Elkins Park, Center City and many Remote Sites, including Aria Health network sites (totaling over 8000 users).

●Well-suited to a Team based environment with a high volume of workflow.

●Built a continued rapport with current client-base and bridged new a client-base as a preferred Windows 7 technician by clients and superiors.

●Proficient with current and past technologies and mobile and non-mobile devices (Laptops, desktops, hand-held printers, printers).

●Compliant within all Current HIPAA patient safety and Einstein policies while remediation. client issues.

●Performed device upgrade and support along-side Biomedical support personnel in (patient critical areas ER, CCU, SCU, PACU and Operating rooms to resolution).

CHILDREN'S HOSPITAL OF PHILADELPHIA, PHILADELPHIA, PA AUG 2013 - APRIL 2014

Desktop Support Technician

●Supported 3401 Civic Center Campus as well as Perelman, Abramson and Colket (totaling over 1500 users).

●Well-suited to fast pace and high-volume environment.

●Built rapport with client-base and was often a preferred technician.

●Proficient with all mobile devices (VDI, mini-mobile workstations and Tough book tablets).

●Operated within all HIPAA safety and CHOP policies while performing remediation.

●Called upon to work side-by-side with Biomedical personal in the Operating Room.

●Refreshed older Lenovo workstations, desktops, All in one PC’s, Laptops, and mini PC's (Tangents) as 32bit OS from Windows XP.

ALBERT EINSTEIN HEALTHCARE NETWORK, PHILADELPHIA, PA JAN 2011 - MAY 2012

IT Technician & Desktop Services Intern

●Providing support for Information Systems Lead staff working closely with Analysts on daily duties/functions.

●Helped with the upgrade from Windows XP to Windows 7.

●Tested Windows software to make sure it was compatible for the upgrade and tested out of date proprietary applications.

●Documentation assistance as well as supportive roles for computer moves and deployments.

●Strong rapport with client-base.

Performed, Deployed and quickly resolved issues with various hardware and software:

●Strobe image scanners/& software installation and troubleshooting for radiology dept.

●Dell OptiPlex 500-800 model workstations

●Proficient with HP desktop (570*-****-**** 8000 8200); troubleshooting and deployment.

●Proficient with HP printers, small form factor and laptop models (8440 and 8460) and handheld models (4250 3005 d/n models 3015d/n models 4015 d /n models).

THE PENNSYLVANIA HORTICULTURAL SOCIETY INTERNSHIP, PHILADELPHIA, PA JANUARY 2010

IT Intern & Help Desk Support Assistant

●Developing & Installing and deploying Windows XP images.

●Supported 110 end users.

●Level I standard software support.

NPOWER PA IT WORKS, PHILADELPHIA, PA SEPT 2010 - FEB 2011

Student & Intern

●I received hands-on training on installing, migrating, upgrading, configuring, and securing Microsoft Windows 7 Operating System in a networked environment.

ONTIME STAFFING, PHILADELPHIA, PA MARCH 2006 -APRIL 2008

Warehouse Assistant

●Light-industrial & warehouse work, picking/packing orders, stocking, shipping and receiving.

UPS, PHILADELPHIA, PA OCT 2006 - DEC 2006

Driver Helper

Responsibilities: Assist the UPS Driver in safely delivering multiple packages to residential and commercial customers in a timely and professional manner.

EDUCATION:

NPOWER PA IT WORKS TRAINING PROGRAM AT DREXEL UNIVERSITY 2009-2010

Microsoft Certified Technology Specialist - Windows 7 Deployment.

MURRELL DOBBINS A.V.T.S, PHILADELPHIA, PA JUNE 2004

High School Diploma



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