Desktop Support Software
Resume:
STEFAUN ARTIS
Philadelphia, PA 19146
************.*******@*****.***
Software:
Microsoft Products 2003-2010, Office 365, Active Directory, CBORD Solutions, ACCU-Check, MedQuist, HP24, Cerner, Emdion, Malware/antivirus, Java, Periberth, Stata, Cisco agent, Pelco DS Control Point, 3M HIS, HBS Remote Desktop, Raiser’s Edge, Crystal reports, Windows XP/7 (32/64 bit), EPIC, LANDesk, SCCM, Wyse, Varian, Adobe products, Matlab 2016b, MS Project standard 2013, Visio standard, Skype 2016, Putty, Jabber, Auto desk design review, Creo view, Pulse secure VPN, Software center, Chrome x64,Outlook 2016.
PROFESSIONAL EXPERIENCE:
LOCKHEED MARTIN, KING OF PRUSSIA, PA
OCT 2017- -CURRENT
Desktops Support technician/ Desktop Engineer I
●Upgrading HP, Dell workstations, laptops and older models via SCCM UDI remotely, deskside visit via usb drive to OS 64bit Windows 10.
●Troubleshooting and remidiating break/fix issues post migration to 64bit OS in sensitive, highly secure Enterprise Business Technology areas.
●Installed new certificates in the Microsoft Mangement Console on laptop devices for renewed/continued wireless network connectivity across the Enterprise Business environment post 64bit OS migration.
●Performed post migration remote break/ fix support to local and remote site users via remote desktop and Skype for business to remidiation.
●Troubleshooted application compatibility issues within the 64bit OS post migration.
●Troublshooted application compatibility issues within Office 365, Outlook 2016, Skype for business.
●Deployed various Business area critical applications via SCCM Device management tool for local and remote users.
●Created bootable usb devices for imaging via isotousb software.
●Performed upgrade, migration with SCCM tool UDI package then was pushed remotely to workstations, laptops for upgrade.
●Supported user's in highly secure, closed, classified Enterprise Business Technology areas, while adhering to Governmental non disclosure agreements, clauses, and National security aknowledgements, while remidiation various break/ fix issues with hardware software compatibility issues post migration to 64bit OS from Win 7 OS.
ALBERT EINSTEIN HEALTHCARE NETWORK, PHILADELPHIA, PA DEC 2015 - -AUG 2016
Desktop Support technician / Refresh Contractor
●Refreshing older workstations, laptops, and mini PC’s, small form factor used in nursing computer on wheels and med carts as 64bit OS.
●Troubleshooting application compatibility issues with the 64bit OS.
●Troubleshooting compatibility issues with IE 9 and IE 11 on both 32bit and 64bit OS in an enterprise environment.
●Supported main campus hospital site and remote sites with day to day ticket resolutions.
●Deployed and supported Office 365 and Microsoft Outlook in an enterprise environment.
ALBERT EINSTEIN HEALTHCARE NETWORK, PHILADELPHIA, PA MAY 2014- JULY 2015
Windows 7 Desktop Support Refresh Contractor
●Supported 5501 Old York Rd. Main Campus as well as Center One, Elkins Park, Center City and many Remote Sites, including Aria Health network sites (totaling over 8000 users).
●Well-suited to a Team based environment with a high volume of workflow.
●Built a continued rapport with current client-base and bridged new a client-base as a preferred Windows 7 technician by clients and superiors.
●Proficient with current and past technologies and mobile and non-mobile devices (Laptops, desktops, hand-held printers, printers).
●Compliant within all Current HIPAA patient safety and Einstein policies while remediation. client issues.
●Performed device upgrade and support along-side Biomedical support personnel in (patient critical areas ER, CCU, SCU, PACU and Operating rooms to resolution).
CHILDREN'S HOSPITAL OF PHILADELPHIA, PHILADELPHIA, PA AUG 2013 - APRIL 2014
Desktop Support Technician
●Supported 3401 Civic Center Campus as well as Perelman, Abramson and Colket (totaling over 1500 users).
●Well-suited to fast pace and high-volume environment.
●Built rapport with client-base and was often a preferred technician.
●Proficient with all mobile devices (VDI, mini-mobile workstations and Tough book tablets).
●Operated within all HIPAA safety and CHOP policies while performing remediation.
●Called upon to work side-by-side with Biomedical personal in the Operating Room.
●Refreshed older Lenovo workstations, desktops, All in one PC’s, Laptops, and mini PC's (Tangents) as 32bit OS from Windows XP.
ALBERT EINSTEIN HEALTHCARE NETWORK, PHILADELPHIA, PA JAN 2011 - MAY 2012
IT Technician & Desktop Services Intern
●Providing support for Information Systems Lead staff working closely with Analysts on daily duties/functions.
●Helped with the upgrade from Windows XP to Windows 7.
●Tested Windows software to make sure it was compatible for the upgrade and tested out of date proprietary applications.
●Documentation assistance as well as supportive roles for computer moves and deployments.
●Strong rapport with client-base.
Performed, Deployed and quickly resolved issues with various hardware and software:
●Strobe image scanners/& software installation and troubleshooting for radiology dept.
●Dell OptiPlex 500-800 model workstations
●Proficient with HP desktop (570*-****-**** 8000 8200); troubleshooting and deployment.
●Proficient with HP printers, small form factor and laptop models (8440 and 8460) and handheld models (4250 3005 d/n models 3015d/n models 4015 d /n models).
THE PENNSYLVANIA HORTICULTURAL SOCIETY INTERNSHIP, PHILADELPHIA, PA JANUARY 2010
IT Intern & Help Desk Support Assistant
●Developing & Installing and deploying Windows XP images.
●Supported 110 end users.
●Level I standard software support.
NPOWER PA IT WORKS, PHILADELPHIA, PA SEPT 2010 - FEB 2011
Student & Intern
●I received hands-on training on installing, migrating, upgrading, configuring, and securing Microsoft Windows 7 Operating System in a networked environment.
ONTIME STAFFING, PHILADELPHIA, PA MARCH 2006 -APRIL 2008
Warehouse Assistant
●Light-industrial & warehouse work, picking/packing orders, stocking, shipping and receiving.
UPS, PHILADELPHIA, PA OCT 2006 - DEC 2006
Driver Helper
Responsibilities: Assist the UPS Driver in safely delivering multiple packages to residential and commercial customers in a timely and professional manner.
EDUCATION:
NPOWER PA IT WORKS TRAINING PROGRAM AT DREXEL UNIVERSITY 2009-2010
Microsoft Certified Technology Specialist - Windows 7 Deployment.
MURRELL DOBBINS A.V.T.S, PHILADELPHIA, PA JUNE 2004
High School Diploma
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