Sign in

Customer Service Technician

San Diego, California, United States
May 05, 2019

Contact this candidate


Craig Pendergrass

**** *** ***** *****

San Diego, CA 92154




IT professional with a strong background in the administration and management of computer hardware and software analysis, and programming of network systems. Versatile, hardworking individual; driven to meet or exceed expectations. Extensive experience in the field of Information Technology and Telecommunications possessing educational certifications for Windows & Exchange Servers 2003 and Integrated Shipboard Network Systems. Solid project management experience, data analysis and manipulation and excellent staff training abilities. Focused team player with great interpersonal skills, problem solving abilities and strong work ethic.


San Diego Unified School District San Diego, CA July 2010 to Present Network Media Support Technician

Network Administration; analyzing, troubleshooting and programming computer applications and systems for users and domains; application issues and server problems; evaluation of potential network enhancements; troubleshoot poor performance of edge devices as well and core and gateway routing equipment. Analysis of existing hardware and software managed switches. Hitachi America, Ltd. Chula Vista, CA May 2010 to July 2010 Network Specialist

Scope of responsibilities include Network Administrator; analyzing, troubleshooting and programming computer applications and systems for users and domains; application issues and server problems; evaluation of potential network enhancements; analysis of existing hardware and software; implementing firewall and anti-virus systems such as Symantec Endpoint, McAfee, TrendMicro; Working with Blackberry Enterprise Server, Cisco PIX/ASA, Microsoft Exchange Management, Web filtering applications on a daily basis. A great deal of clients consists of financial institutions. Prepared all systems and reports for FDIC audit compliance for several locations quarterly. Implementation of new WAN services via T1, bonded T1, DS3 and changing to MPLS. Neighborhood House Association November 2007 to May 2008 Information Systems Technician

Installed upgraded computer network equipment for over 200 work centers resulting in improved work productivity; provided excellent customer service; received several commendations from several customers, supervisors and managers.

Cox Communications San Diego, CA October 2006 to November 2007 Video Technical Support Technician

Met customer expectations by installing Internet services in a timely fashion; resulting in exceeding customer service measurements; assisted customers in obtaining upgraded cable equipment and services; giving the company increased revenue.

United States Navy Various Locations July 1986 to July 2006 Information Systems Technician

Operated and maintained the Navy's global satellite telecommunications systems, mainframe computers and LAN/WAN systems; which are essential for effective and critical naval communications; wrote programs on how to properly handle the collection and manipulation of data for system analyzing; received Navy Commendation Medal and designed and implemented new training program which helped increase professional advancement by 25%.


Bachelor of Science in Information Technology-Information Systems Security ITT Technical Institute - San Diego, CA June 2012

Associate of Science in Information Technology-Computer Network Systems ITT Technical Institute - San Diego, CA June 2010


Network administration, data management, hardware/software installation and upgrade.

Contact this candidate