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Customer Service Sales

Location:
Riverside, Rhode Island, United States
Posted:
May 05, 2019

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Resume:

Jerome T. Oliver

*** ****** ******

East Providence, RI 02914

856-***-****

ac9a2j@r.postjobfree.com

linkedin.com/in/joliver5

indeed.com/me/jtoliver

QUALIFICATIONS

• Strong financial and inventory control record, independence and creativity developing

operational guidelines for multi-department acceptance.

• More than 15 years experience in relationship development between accounting and customer

service departments in hospitality and manufacturing operations.

• Facilitator of budget and performance structures involving regional accounting development

along with results based reporting.

• Ability to engage multiple business line recording and customer service information

processes while enabling simplified training to achieve cost savings.

PROFESSIONAL EXPERIENCE

Mercer Norwood, MA

Consolidated Billing Analyst. July 2017-present

• Carrier premium and insurance coordination

• Process documentation and peer review

• Plan database and system deployment/maintenance

• Distribution and communication of client benefit information, billing and payment timelines

• Fiduciary and eligibility requirements through to client renewal

• Provisional and carrier updates within plan structures

Four Points by Sheraton Norwood, MA

Relief Night Auditor, Guest Service Agent April 2015-August 2018

Relief Night Auditor, Guest Service Supervisor January 2014-March 2015

Guest Service Agent January 2013-January 2014

• Greet guest upon arrival, process room rental revenue transactions, customer service liason

• Act as informative and training resource for colleagues

• Serve as relief Night Auditor reconciling daily revenue, occupancy statistics and financials

Holiday Inn Express Swansea, MA

Relief Night Auditor, Guest Service Associate September 2012-August 2018

• Greet guest upon arrival, process room rental revenue transactions, customer service liason

• Act as informative and training resource for colleagues

• Serve as relief Night Auditor reconciling daily revenue, occupancy statistics and financials

Aircraft Service International Group Philadelphia, PA

Accounting Manager May 2006-October 2010

• Financial, physical and recording management of JetA, Auto & Diesel liquid inventories.

• Oversaw creation of receivables monitoring schedule for Eastern region. Implemented reconciliation process culminating in a 25% open liability reduction after initial cycle. Continuous improvement and distribution ultimately resulted in nationwide procedure deployment.

• Recording,certification and reconciliation of 300 million+gallon annual liquid inventory, resulting in

a documented one percent average yield gain.

•Performed GAAP monitoring and maintenance of fixed asset register.

• Implemented budgetary controls, enabling validation of forecast revenue.

• Developed FleetConnect program used to modernize inventory sales recording and fleet

computerization, enacted staff transaction training.

• Customer contract process control and cooperative sales development leader.

.

International Packaging Corporation Pawtucket, RI

Accounts Payable/Accounting Specialist February 2004-May 2006

•Developed and prepared accounts payable through remittance.

• Self assessed tax validation, return preparation and analysis.

•General ledger reconciliation through physical inventory recording.

• Import product invoicing control, duty analysis and fulfillment.

• Performed financial settlement and current account banking resolutions.

CNT (formerly INRANGE Technologies) Lumberton, NJ

Associate Cost Accountant/Senior Accounts Payable February 1999-August 2003

• COGS recording, labor and variance calculation, sales unit profitability documentation.

• Product margin control, software royalty recording and reporting development.

• High volume accounts payable reconciliation, ERP development.

• Consultant contract maintenance and remittance processing.

• Field office, lease and maintenance contract lead.

• 3rd party maintenance development accountant, OEM auditor.

EDUCATION

M.B.A., Accounting November 2019 (Anticipated)

Johnson & Wales University Providence, RI

Bachelor of Science, Hospitality Management November 2005

Johnson & Wales University Providence, RI

Computer Skills

Microsoft Word, Excel, Access & PowerPoint

IBM AS-400

HP ManMan/HP3000

MICROS MICROS-Fidelio, FidelioWebSuite, Opera

Lightspeed/Galaxy



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