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Location:
Vaughan, Ontario, Canada
Posted:
May 05, 2019

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Resume:

ALLAN FELDMAN 647-***-****

** ******* **. *******, ******* L4J5G8 ac9a2f@r.postjobfree.com

PROFILE

Solution based, program management volunteer with over 2 years of experience in coordinating and scheduling tasks and staff at outdoor work locations. Dedicated leader who possesses experience in providing and coordinating training for youth and other diverse communities within City of Toronto and the GTA in order to help enhance their leadership skills and integration to the community.

SUMMARY OF QUALIFICATIONS

Excellent interpersonal skills, ability to build and manage strong relationships with clients, and team mates, flexible and attentive to people’s needs and demonstrating sound judgement.

Strong organization skills and great attention to detail, ability to prioritize activities in order to ensure that deadlines were met

Great teamwork skills, strong commitment to team environment dynamics and flexibility to work both independently and as a team member in the pursuit of a common goal.

Advanced proficiency with Microsoft Office Suite (Excel, PowerPoint, and Outlook), Counterpart, and Social Media outlets (Facebook, Twitter and LinkedIn, Indeed)

Excellent oral and written communication skills (both English and Russian)

Knowledge of HIGH FIVE Principles of Healthy Child Development and understanding of the values of Diversity, Equity and Inclusion.

Possess First Standard Aid/CPR certification to implement and enforce safety procedures within a program

EDUCATION

RYERSON UNIVERSITY 2017-Current

Project Management

Toronto, ON

UNIVERSTIY OF TORONTO SCARBOROUGH 2011 – 2016

Bachelors of Arts Degree - Major in Political Science; Art History

Toronto, ON

PROFESSIONAL EXPERIENCES

Event/Sales Coordinator/ Customer Service Representative 2018

Rogers Communications Toronto

Scheduled appointments and meetings in order to generate new leads and assisted new customers to transition from their existing provider to Rogers by matching company’s products to customer needs.

Planned and implemented marketing lobby events in order to promote Rogers’ products and services.

Performed data entry to keep track of clients, booked appointments and organized customer database for efficient management of transactions.

Conducted on-site and telephone call-backs in order to follow up with clients and generate leads.

Participated in field surveys to keep track of Roger users and assess Roger’s performance in terms of sales, quality of service and quality of products.

Mediated conflict in an assertive manner and applied a solutions oriented approach to solve customers inquires.

Administrative Assistant April 22, 2019 – July 20, 2019 (contract)

TD Bank Toronto

Managed documents by organizing documents into each box and matching file name to the box to help secure clients’ information and track client information for any purposes related to clients’ needs and concerns.

Assisted department manager with mailing and matching envelopes to clients’ information on document in a timely manner to verify that the clients’ mailing address is correct and ensure that their needs are prioritized

Performed data entry to keep track of clients and organized customer database for efficient management of transactions.

VOLUNTEER EXPERIENCE

Program Coordination Assistant/Event Manager August 2018-Current

HeartoHeart

Performed administrative duties by keeping track of participants and doing data entry to identify and fulfill the needs and priorities of low-income status families within the community in order to make a difference to the lives in community.

Maintained attendance records by keeping track of people interviewed and following up with them.

Assisted with HeartoHeart recruitment process by posting jobs on social media such as Facebook, Indeed and doodle in order to promote hiring and team expansion.

Planned team meetings and training sessions to supervise youth of diverse communities within GTA about their roles and responsibilities and engage them to develop and enhance their leadership skills.

Hired and recruited youth/young adults by conducting interviews, training, working together with new staff and educating them about the role, as well as booked rooms for appointments and scheduled interviews.

Program Ambassador 2013-2016

Mental Wellness Program

Improved the awareness of educational modules on stress management, physical and mental health by planning and creating recreational programs for youth and university students.

Coordinated outreach program to encourage students to practice in sports and other physical activities that contributes to their health.

Organized and planned events to inform students about available volunteer opportunities and encourage them to become part of the Mental Wellness team.

Tracked student’s participation in the program and completed assessment, care plans and case notes in order ensure continuous improvement.

Ensured the necessary supplies and equipment were available for event and office use, and that equipment was returned ensuring availability for other intended purposes.

Possess G-license and have my own transportation, which is why I am flexible in terms of travelling

Knowledge of HIGH FIVE Principles of Healthy Child Development and understanding of the values of Diversity, Equity and Inclusion.

Possess First Standard Aid/CPR certification to implement and enforce safety procedures within a program

REFERENCES

1.Duljani Jinadesa 647-***-**** HeartoHeart ac9a2f@r.postjobfree.com

2.Elsa Kiosses Mental Wellness Program 416-***-****

ac9a2f@r.postjobfree.com

3.Leanne Simpson

Ryerson University professor

Communications Manager at Bell Canada

289-***-****

ac9a2f@r.postjobfree.com



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