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Data Entry Specialist

Elkton, Maryland, United States
May 05, 2019

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Karen Warden

*** ******* ***** ******, ** *****



Data Entry Specialist Adecco-Citigroup-January 2019 to Present

As a Data Entry Specialist I entered alpha and numeric

Entered Address, Names, DOB, SSN, email address, phone numbers, Agent numbers

Opened mail, attached checks and passports to application

Scan applications and Enter payments into Share Point system

Mail Room, Separate mail to specific bins in batches of 25, sort by various applications

Research & Adjustments Rep II Bank of America-September 2017- September 2018

As a research & Adjustments Rep, I provided Customer solutions and fulfilled requests

Provide a positive and empathy experience through creative solutions and handling multiple applications at once while servicing the customer

Handle difficult situations with customer

Make sure to close Decendent’s credit cards and debit cards

Any credit cards that had reward points on them, cash them in and mailed to address on file and personal rep handling the affairs was advised of this

Utilized CCMS, Synergy, Lexis-Nexis, Boss, Bolt, Flag Scape, UCRS, Marlin, Commit, MS Office, Word, Excel

Small Business Deposits Specialist Bank of America- September 2015- September 2017

As a Small Business Deposit Specialist, I provided Customer solutions and fulfilled requests

Provide a positive customer experience through creative solutions and handling multiple applications at once while servicing customers

Handle difficult situations with customers

Clearly communicate solutions to complex inquiries for Small Business customers

Solve problems and investigate/resolve a wide variety of inquires and requests that include gathering additional information, setting expectations and working with other departments to fulfill the request

Utilized Synergy, Lexis-Nexis, Flag Scape, Commit, Word, Excel

Lead Operations Representative – Safe Box Bank of America- April 2015- September 2015

Processed and tracked 14,000 return mail for the critical drill initiative for the Safe Box team.

Updated Customer information including addresses and client details on closing safety deposit boxes

Quality control for Service Members Civil Relief Act (SCRA)-using operating systems for file verification.

Ability to overcome challenging situations that had a negative impact on customer experience

Utilized SBDOMS, Lexis-Nexis, Commit, Centre Point, Boss, SA99, First, Excel and Access systems and Share Point.

Cashier/Customer Service Representative Peebles-August 2014-December 2014

Completed all aspects of Customer Service and back office functions

Manage Financial purchases with customers

Assisted customers with merchandise returns

Completed payment processing and inventory control

Landscaper Chris’s Landscaping-May 2008-April 2015

Performed daily landscape design/ maintenance functions for residential customers

Assisted with layout design completion

Responsible for merchandise and inventory orders and assisted with onsite job completion

Assistant Property Manager Concord Apartments-April 2013-November 2014

Managed all aspects of front office which consisted of 86 apartment units

Billing and payment processing and managed quarterly orders

Processed all paperwork for new tenants, credit checks, deposits, rent agreement, lease terminations and lease violations


Saint Mark’s High School Wilmington, DE

September 1979 to June 1983

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