Data Entry Specialist
Resume:
Karen Warden
*** ******* ***** ******, ** *****
************@*****.***
Experience
Data Entry Specialist Adecco-Citigroup-January 2019 to Present
As a Data Entry Specialist I entered alpha and numeric
Entered Address, Names, DOB, SSN, email address, phone numbers, Agent numbers
Opened mail, attached checks and passports to application
Scan applications and Enter payments into Share Point system
Mail Room, Separate mail to specific bins in batches of 25, sort by various applications
Research & Adjustments Rep II Bank of America-September 2017- September 2018
As a research & Adjustments Rep, I provided Customer solutions and fulfilled requests
Provide a positive and empathy experience through creative solutions and handling multiple applications at once while servicing the customer
Handle difficult situations with customer
Make sure to close Decendent’s credit cards and debit cards
Any credit cards that had reward points on them, cash them in and mailed to address on file and personal rep handling the affairs was advised of this
Utilized CCMS, Synergy, Lexis-Nexis, Boss, Bolt, Flag Scape, UCRS, Marlin, Commit, MS Office, Word, Excel
Small Business Deposits Specialist Bank of America- September 2015- September 2017
As a Small Business Deposit Specialist, I provided Customer solutions and fulfilled requests
Provide a positive customer experience through creative solutions and handling multiple applications at once while servicing customers
Handle difficult situations with customers
Clearly communicate solutions to complex inquiries for Small Business customers
Solve problems and investigate/resolve a wide variety of inquires and requests that include gathering additional information, setting expectations and working with other departments to fulfill the request
Utilized Synergy, Lexis-Nexis, Flag Scape, Commit, Word, Excel
Lead Operations Representative – Safe Box Bank of America- April 2015- September 2015
Processed and tracked 14,000 return mail for the critical drill initiative for the Safe Box team.
Updated Customer information including addresses and client details on closing safety deposit boxes
Quality control for Service Members Civil Relief Act (SCRA)-using operating systems for file verification.
Ability to overcome challenging situations that had a negative impact on customer experience
Utilized SBDOMS, Lexis-Nexis, Commit, Centre Point, Boss, SA99, First, Excel and Access systems and Share Point.
Cashier/Customer Service Representative Peebles-August 2014-December 2014
Completed all aspects of Customer Service and back office functions
Manage Financial purchases with customers
Assisted customers with merchandise returns
Completed payment processing and inventory control
Landscaper Chris’s Landscaping-May 2008-April 2015
Performed daily landscape design/ maintenance functions for residential customers
Assisted with layout design completion
Responsible for merchandise and inventory orders and assisted with onsite job completion
Assistant Property Manager Concord Apartments-April 2013-November 2014
Managed all aspects of front office which consisted of 86 apartment units
Billing and payment processing and managed quarterly orders
Processed all paperwork for new tenants, credit checks, deposits, rent agreement, lease terminations and lease violations
Education
Saint Mark’s High School Wilmington, DE
September 1979 to June 1983
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