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Delivery Driver

Johannesburg, Gauteng, South Africa
September 05, 2019

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Curriculum vitae


Nielson Drive, 2194 Johannesburg (South Africa)


Google Hangouts neville nelly Skype live:nellymafa WORK EXPERIENCE

01/08/2015–Present Client relations manager

Symelation Holdings, Johannesburg (South Africa)

· Randomly checking the software on all computers and server are running correctly;

· Checking the telephone and internet management systems are functioning correctly;

· Reviewing the stats in regard to the volume of calls coming for every agent;

· Maintaining the hardware on all computers in the business;

· Recording office expenditure;

· Reviewing and approving supply requisitions;

· Maintaining the condition of the office and arranging for necessary repairs;

· Overseeing the recruitment of new staff, sometimes including training and induction;

· Ensuring adequate staff levels to cover for absences and peaks in workload;

· Delegating work to staff and managing their workload and output;

· Maintains payroll information by collecting, calculating, and entering data;

· Managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;

· Monitoring random calls to improve quality, minimize errors and track operative performance;

· Recording statistics, user rates and the performance levels of the centre and preparing reports;

· Organizing staffing, including shift patterns and the number of staff required to meet demand;

· Forecasting and analyzing data against budget figures on a weekly and/or monthly basis.

· Attending to client queries and complaints in regard to the service from the call centre agent or the product; and

· Acting as the go between directors and staff members. 01/09/2012–30/07/2015 Client Relations Supervisor

B2B Marketing, Randburg (South Africa)

· Provide product/service information by answering questions / offering assistance;

· Maintain call center database by entering and verifying information; updating contact log.

· Improve quality results by recommending changes;

· Keep equipment operational by following established procedures; reporting malfunctions;

· Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;

· Manage the call center’s team of agents;

· Circulate the room periodically every day to listen to conversations and provide instructions;

· Remain available at all times for agents’ questions and concerns;

· Handle calls from customers who wish to speak to a supervisor for whatever reason; 5/9/19 © European Union, 2002-2019 Page 1 / 5 Curriculum vitae Neville Ndlovu

· Monitor numbers of calls that agents handle each hour to ensure each agent is taking the required number of calls;

· Check the wait time for customers on hold to make sure they are not waiting unreasonable lengths of time;

· Inform management when wait times consistently remain too long so that management may consider hiring additional employees to prevent disgruntled clients;

· Review all call, internet reports weekly and monthly;

· Maintain call agent attendance records;

· Train new call center agents;

· Meet with management to report the progress of the call agent team.

· Provide helpful feedback and positive communication to motivate call agents;

· Run regular staff meetings with the call agent team;

· Train call agents on new computer or telephone equipment as well as new products and services offered by the company;

· Communicate any company policy and procedure changes to call agents; and

· Maintain any certifications the company requires of supervisors through continuing education or advanced training thus keeping updated in job knowledge. 01/09/2010–01/09/2012 Customer Care Consultant

B2B Marketing, Randburg (South Africa)

· Obtains client information by answering telephone calls; interviewing clients; verifying information;

· Determines eligibility by comparing client information to requirements;

· Establishes policies by entering client information; confirming pricing;

· Informs clients by explaining procedures; answering questions; providing information;

· Maintains communication equipment by reporting problems;

· Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures;

· Updates job knowledge by studying new product descriptions; participating in educational opportunities;

· Accomplishes sales and organization mission by completing related results as needed;

· Answer courteously inbound calls;

· Respond to customer inquiries;

· Generate customer interest in the services or products offered by the company;

· Provide personalized customer service by responding to the needs of the customers;

· Ensure feedback from the customer to further improve the customer services;

· Manage and update customer databases with the status of each customer;

· Evaluate problems of the customers and provide logical lasting solutions; and

· Manage filing, mailing, correspondence and other management tasks. 03/01/2010–30/08/2010 Chauffeur, Delivery & Truck Driver LibLin Consulting, Johannesburg (South Africa)

· Transporting the CEO or staff members to and from different destinations.

· Transporting CEO/Directors children to and from school daily.

· Arranging regular cleaning, refueling and maintenance services for the vehicles,

· Planning each route based on road and traffic conditions and managing payments.

· Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.

· Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct.

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· Occasionally drive the company trucks for delivery of materials which cannot fit in the van or trailers.

· Inspect vehicles including trucks and record issues to be attended to in maintenance to ensure safe and reliable fleet.

· Vehicles I have driven in the fleet are, Sedan (small vehicles), Delivery Vans different models

(upto 8 tonnes) and double axle truck.

01/12/2008–31/12/2009 Pharmaceutical Assistant

Healthstone Pharmacy, Bulawayo (Zimbabwe)

· Welcome and greet customers and clients as they enter the pharmacy;

· Weighing and mixing medications, counting tablets, while assistants on the other hand handle the clerical work;

· Handling several of the administrative tasks;

· Help customers locate medical supplies and over-the-counter medications;

· Managing the cash register and accepting payments from customers are some of the other duties of the pharmacy assistants’ job description;

· Also redirect calls and answer the phone in the pharmacy as needed; and Accept shipments of supplies and medication, they unpack and store inventory and make sure it is handled properly.

· Dispense prescriptions;

01/01/2008–30/11/2008 Pharmaceutical Assistant

Emergency Pharmacy, Bulawayo (Zimbabwe)

· Check for expired medications;

· Notify the pharmacist when stock is low;

· Take in and handle out prescriptions;

· Dispense prescriptions;

· Use store’s computer systems to generate label and stock lists;

· Help in maintaining reasonable dispensary stock levels;

· Order items for use within and outside department;

· Receive, load and unload incoming goods from manufacturers, wholesalers and elsewhere;

· Deliver pharmaceuticals goods to sites within a pharmacy department and clinical areas/wards/departments;

· Sell over the counter medicines;

· Answer queries on the availability and supply of medicines;

· Respond to face to face and telephone enquiries of a routine nature from members of the public, patients, their representatives and a wide range of staff groups;

· Pre-pack assemble and label medicines;

· Create and maintain patient profiles; and

· Manage the cash register.


01/08/2019–Present Certification Certification

CompTIA A+, Johannesburg (South Africa)

03/01/2013–Present Bachelor of Commerce in Human Resource Management Bachelor’s degree University of South Africa, Johannesburg (South Africa) 5/9/19 © European Union, 2002-2019 Page 3 / 5 Curriculum vitae Neville Ndlovu

03/01/2016–30/03/2016 Certificate in Web Development Certification Shaw Academy, Dublin, Ireland

01/03/2016–30/03/2016 Certificate in Graphic Design Certificate Shaw Academy, Dublin, Ireland

03/01/2000–30/11/2002 Advanced Level

(BES) Business Environmental Services, Bulawayo (Zimbabwe), Bulawayo (Zimbabwe)

· Accounting

· Management of business

· Geography

03/03/1995–30/11/1999 Ordinary Level

Milton High School, Bulawayo (Zimbabwe)

· English language

· History

· Geography

· Integrated science

· Commerce

· Principles of accounting


Mother tongue(s) Ndebele, Zulu, English

Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English C2 C2 C2 C2 C2

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills Great communication skills.

Personable, articulate and committed to excellent customer service. Excellent communication and face-to-face people skills, being articulate and clear both in person and on the telephone.

Organisational / managerial skills I am currently responsible for a Team of 12 in-charged with their daily tasks and the office administration duties.

I am a well-groomed individual, hard working, team player and well-motivated individual willing to work under minimal supervision with the following skills gained through my experience; Great organisational skills.

Great at conflict resolution.

Attention to detail and God fearing man.

Digital skills SELF-ASSESSMENT

5/9/19 © European Union, 2002-2019 Page 4 / 5 Curriculum vitae Neville Ndlovu


processing Communication


creation Safety



Independent user Proficient user Independent user Proficient user Proficient user Digital skills - Self-assessment grid

Digital skills - Self-assessment grid

· Proficient user of Microsoft Word, Excel and PowerPoint

· Web Development and Graphic Design certificates

· Graphic Design software knowledge

. Cyberoam software

. VolPVillin Client software

. Ecko voice recording and Server

. Diamondcash banking software

. FNDS banking software

. Great knowledge on the workings of a computer and related programmes Driving licence B1, B, BE, C1, C1E, C, D1, D1E, D, DE ADDITIONAL INFORMATION

Honours and awards · Head boy (B.E.S college)

· Financial director of the interact club (B.E.S college)

· Member of the disciplinary committee (B.E.S college)

· Vice captain tennis 1st team (Milton High School) References Professional

Symelation Holdings

McRoyce Makhonjwa (Manager) - +27-11-993-****

B2B Marketing

Caroline Vorster (Director) - +27-82-822-****

LibLin Consulting

Liberty Ndlovu (Director) - +27-72-949-****

Healthstone Pharmacy

Mr Nxumalo (Director) - +263-**-***-****


Lorencia Masinga - +27-81-427-****

Linda Mnaphi - +27-82-605-****

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