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Administrative Assistant Customer Service

Location:
Oshawa, ON, Canada
Posted:
September 05, 2019

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Resume:

NICOLLE ADAMS

ac99sz@r.postjobfree.com

*** ****** ******, ******, ** L1H 6R3

289-***-****

OBJECTIVES

To secure a full-time position within an organization, enabling me to contribute positively, in which my knowledge and experience in the service industry will be utilized to the fullest, and in which I will be afforded the opportunity to use my organizational, communication and people skills. My ideal employment opportunity should present various challenges, opportunity for growth and rewards commensurate with performance.

Highlights of Qualifications

Enjoys learning, dependable and punctual, well organized, able to maintain a tidy work environment

Willing to learn new skills

Has a positive attitude

Able to work as a team player or independently

Accustomed to working in situations that require discretion and confidentiality

Excellent interpersonal and communication skills, well-travelled and comfortable interacting within a variety of ethic & cultural settings

Self-motivated individual who enjoys variety and always rises to a challenge

Individual who always gives of her very best

Computer literate

EDUCATION

2009-2010 Balnea School of Complimentary Therapies;

Courses being covered; Theory, Business and Spa Management, Spa Beauty Therapies, Relaxing Body Massage, Reflexology, Lymphatic Massage, Hot Stone Massage, Facial and Skin Care Therapy, and esthetics

2001-2004 George Brown College, Toronto, ON

Graduated from 2years Diploma General Arts and Science Programme

1995-2000 Graduated from Lakeshore Catholic High School, Port Colborne, ON

Cooperative Program at the local Veterinary Hospital and Fort Eire Douglas Memorial Hospital where I worked in the Pharmacy, Physio, Dietary/Laundry/Housekeeping and X-ray Department

2003 “How to be an Outstanding Administrative Assistant” Certification seminar from Banff Academy for Business

EXPERIENCE-

2011- Present Longos Brothers Grocery store

Worked in Produce Department- Produce Clerk, Deli Department- Assistant Manager, Seafood Department- Assistant Manager.

I am responsible for providing customer service by offering the best food experience to every customer every time. As an employee I am responsible for product preparation, merchandising, and maintenance of product quality within my department. I am responsible for ordering product, going to manager meetings. Lead, coach and train team members to maintain the highest level of productivity and engagement. Uphold company policies and procedures including health & safety, food safety and loss prevention and hold your accountable to maintain set standards. Resolve team member and customer issues as they arise. Hire, motivate and mentor Team members.

2010-2011 Beautiful Mama (no longer in business)

Head Aesthetician – Hot Stone Massages, Swedish Relaxation Massage, Aromatherapy Massage, Registered Reflexologist, Waxing, Manicure & Pedicures, Facials & Body Treatments. Managerial duties: Opening/Closing spa; ordering supplies, customer service/receptionist as required

2008-2010 Full Time Nanny

Maintaining child’s daily routine, scheduling activities and appointments

Ability to adapt to changing circumstances/requirement

2004-2007 Smart Centres (formerly First Pro Shopping Centres)

Administrative assistant reporting to Vice President & Associate Counsel of the Legal/Leasing Department

Duties:

Reception duties, schedule and co-ordinate meetings

Administrative duties such as: answer & screen telephone calls for Vice President, word & excel document updates, and filing, responsible for maintain and updating Tenant Exclusive binders

Preparation of monthly billings reports for Vice President & Associate Counsel and self

Coordinating the mailing and delivery of holiday cards and gifts baskets to business associated of the Leasing Department

Assisted other department personal when needed for various tasks

Provided exceptional warm greeting to all visitors

Maintaining/controlled legal library & creating new tenant files; this entails updating information throughout the required areas, including database so that information is always current & available

Created administrative job binder for my position as assistant to the V.P. & Associate Counsel of Legal/Leasing Department

1999-2000 IGA- Produce Department

Customer service, Food preparations, Displays, Quality Maintenance

AWARDS, CERTIFICATES, TRAINING

2019-Mar Standard First Aid- CPR/AED – Level C

2017 5year service recognition

2016 Certified Cheese Master

2016 Food Safety Training

2016 Department Manger Training

2006 Dale Carnegie Training Course

Leadership training course that teaches professionals to sharpen skills and improve performance.

2000-2001 Katimavik National Volunteer Program

1 of 3 Ontario Students were chosen to participate in and represent the 2000-2001 Katimavik program. Katimavik is a national volunteer programe where youth leaders give a year of their time to work in underprivileged communities in Canada, the focus being on both contributing to community’s needs, and learning the many disciplines needed for success in such a programme. For example, interpersonal skills, living independently of our families, living in a new community every few months in a new environment among strangers, cross cultural and language challenges ect…

1998 Organized a Fundraiser for Hurricane Mitch Victims raised $4000

1997-2000 Award for Social Science & Science 97-98

Honour Roll Grade 9, Grade 11 and Grade 12

Nominated for Ontario Catholic School Trustees Association Youth Award

Nominated for Canada Youth Day Award

ACTIVITIES/INTERESTS:

Nature walks, going on motorcycle rides, painting, drawing, golfing, collecting gem stones, traveling, spending time with friends and family



Contact this candidate