Employee Relations Manager
Resume:
Lina Moore
Gaithersburg, Maryland *******@*****.***
HUMAN RESOURCES MANAGEMENT
Summary
Over 16 years of human resources responsibility; advanced to manage 500 union and non-union employees to support eight independent organizations for an international corporation. Recognized for an ability to manage multiple projects and assignments simultaneously while meeting critical timelines within budget parameters.
Experiences, skills, and certifications include:
Federal-OSHA Requirements, Labor Relations, Disabilities, Government Contracts
Employment-I-9 Verifications, E-Verifications, Background Checks
Benefits-COBRA, FMLA, FSA, Medical, Vision, Dental, and 401K
Claims-Workers Compensation, Unemployment, terminations
Experienced in a multicultural environment-speak Arabic, Farsi, Dari, Uzbek and Tajik
Career Chronology
Standard Solar, Inc. (SSI) – Rockville MD June 2016 – Present
HR Manager
Oversees the day-to-day operations of the Human Resource department and provides long term strategic direction. Direct and coordinates human resource Company management activities to maximize the strategic use of human resources, manages the administration of the human resources policies, procedures and programs, and carries out responsibilities in the following functional areas: recruitment, personnel policies, regulatory compliance, departmental development, Human Resource Information Systems (HRIS), employee relations, training and development, benefits, compensation, 401(K), Affirmative Action Plan, review, correct and approve different invoice for payroll, organizational development, and employee customer service.
Originates and leads Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce. Coordinate the implementation of services, policies, and programs throughout the company.
Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment and recommend needed changes.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
Identify staff vacancies and recruit, interview and select applicants and issue relevant correspondence;
Plan and direct activities relating to employment, compensation, labor relations, and employee relations.
Plan, organize, direct, control and coordinate Company’s personnel, training, and labor relations activities.
Represent the Company at personnel-related hearings and conduct investigations.
Source and administer compensation, benefits and performance management programs, and safety and recreation programs.
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Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
Prepare and follow budgets for personnel operations.
Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
Analyze training needs to design employee development, language training and health and safety programs.
Conduct exit interviews to identify reasons for employee transitions.
Oversee the evaluation, classification, compensation and rating of occupations and job positions.
Prepare personnel forecast to project employment needs.
Study legislation, arbitration decisions, and collective bargaining contracts to assess industry trends.
Develop or administer special projects in areas as directed by the Chief Operating Officer.
Capital Community Services (CCS) – Washington DC (Close of business) Sep 2015 – April 2016
HR Director
Managed the day-to-day Human Resources function as it relates to all personnel matters consistent with the highest industry standards. Support CCS by providing guidance to Senior Management Team members regarding recruitment, employment, staffing, training, payroll process, employee relations, compensation (including health insurance), and performed management for the agency. Provided HR expertise to the Senior and Mid-level management, and all other non-management staff on HR policies and procedures.
Adhered to the policies and procedures outlined in the Agency’s employee handbook, agency’s manuals (focus on HR and legal).
Developed, modified and discontinued policies and procedures in the agency’s employee handbook.
Developed compensations strategies to position salary competiveness.
Provided consistent benefits administration to receive the best value for benefit for agency and to provide employees with necessary benefit information.
Determined when a job vacancy exists, the duties to be included within all job descriptions, the position classifications of all jobs and the standard of quality and performance to be maintained.
Planned and executed internal/external local recruitment to retention strategies.
Ensured accurate employees timekeeping, payroll processing, and attendance is monitored with analytic reporting to senior managers as needed. Management of training and development programs.
Maintained a high level of confidentiality with regards to personnel, financial, and compensation matters with CCS employees.
Performed advance professional work advising CCS senior management and board of directors on the application of employment, recruitment, retention, performance appraisals, compliance, benefits, and worker’s compensation laws and regulations and CCS employment policies in the context of hiring, discipline, employment termination, training, compensation, leave, equal opportunity, and other human resources issues.
Maintained security of personnel records.
Performed other related duties as assigned.
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Chimes DC – Baltimore MD Jan 2013-Sep 2015
Chimes is a government contractor that provides jobs for individuals with significant disabilities. Headquartered in Baltimore, they operate throughout the U.S. with over 6,000 employees.
Human Resource Business Partner
I was responsible for coordinating all activities within the Human Resources Department in one of their largest sites. Major job responsibilities included:
Screened, interviewed, hired, and trained employees for project managers, shift managers, floor technicians, lead workers, and custodians to support operations at: Southern Maryland Courthouse, Department of Interior, Camden Yard Oriel Park and M&T Stadium as well as other Sites.
Screen, interview, hire, and train over 300 seasonal employees for Camden Yard Oriole Park Stadium and M&T Stadium.
Developed a strong business relationship between firm and the community with the timely delivery of HR services that meet their specified needs.
Reviewed applications for full time, part time, seasonal, union, non-union, and disabled work to ensure all compliances were met in accordance with federal and state requirements.
Hired and monitored outside contractors to facilitate support for Human Resources.
All managers must have had my approval prior to any disciplinary actions.
Designed succession plans for key talents and key job positions.
Served as point of contact for the employees and managers in the business unit.
Saved millions of dollars for the company by monitoring and adjusting all contracts.
Meltzer Benefit Group – Bethesda MD (Lay-Off loss of contract) Jan 2012-Dec 2012
Benefits Account Manager
Responsible for all aspects of customer support for group benefit clients which include collecting data for new group and renewing proposals.
Processed client data for Summary Plan Description; prepared form 550
Tracked renewal process and made adjustments to meet deadlines.
Managed entry of data into client management systems.
Assisted the Senior Account Manager for all client and carrier interface.
Created and oversaw Excel spreadsheets and presentations on a variety of issues.
Processed FMLA, COBRA, FSA, LTD.STD, 401(K), 403(b), Life Health, Dental and Vision insurance.
Processed Open Enrollment.
Rock Creek Academy - Washington DC (Close of business) Jan 2011-Dec 2011
Human Resource Manager
Reported directly to the CEO/President, coordinated all functions within the Human
Resources department.
Processed new hires to include: performing background checks, creating employee files, obtaining security cards and coordinating all training in compliance with contract stipulations.
Supervised payroll to monitor recorded changes of employee status, Paychex processing, mail-out paystubs, agencies checks, and issuing of hard checks.
Handled workman compensation claims, compliance, short and long term leave, FMLA, Time in a Box, COBRA, Unemployment, employee status changes, and employee leave with emphasis on monitoring and documenting compliance.
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Compiled employee benefit plans to update information in Preview, CareFirst and Principle. Preformed analysis and reviewed invoices for accuracy.
Reviewed all employee exits to schedule interviews, review surveys, discuss COBRA and coordinate with the COBRA administrator.
Data Solutions & Technology - Lanham, MD (Lay-off loss of contract) Jan 2006-Nov 2010
Human Resources Administrator/Generalist
Served as a Contract Administrator, responsible for administration of Federal
Government contracts from contract award, implementation, completion of services and end of term reports to Program Management, Accounting and Human Resources.
Created an electronic document management system for active and non-active
Employees with search capabilities and classification by business groups.
Developed and implemented programs to increase employee satisfaction.
Managed over 200 employees and administered worker’s compensation, investigations, compliance, unemployment, On-Boarding, Off-Boarding, New Hire Orientation, recruiting, FMLA, COBRA, LTD, STD, background check, updated HRIS Paychex, training, hired Fulltime, Part time and Temp Employees for different contracts, interviewed different candidates for different positions, Maintained and updated different Requisition folders, 401(K), Health, Vision, Dental and Life insurance.
Implemented ISO Standards.
Early Experience
My career began as a Senior Community Specialist for the United Nations High Commission for Refugees coordinating resettlement and repatriation plans. Later served as Program Administer for a Management group to the U.S. Department of Transportation.
Education
B.S. University of Louisiana, Agricultural Engineering
Certifications in: HR Compliance Roadmap, E-Verification, OSHA Medical, and ISO Standards.
Software
HRIS
ADP
Pychex
Ultipro
SharePoint
Payroll-HRIS, PAYCHEX, Processing, Accounting, Verifications
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