Driven professional with experience in serving as a liaison between management, sales, service, personnel, clients, and vendors. Excellent time management, communication and organizational capabilities resulting in higher levels of productivity. Detail oriented with ability to accomplish multiple tasks effectively and efficiently.
Call Center Agent T-Mobile 04/2018-03/2019
Cashier Dollar General- 12/2017-04/2018
Assistant Supervisor Suzanne Kitchen- 03/2017-09/2017
Inspector/Packer – Flexsol Packaging 03/2013-03/2017
Accountant/Ride Close Out Specialist – Coastal Car Worldwide 08/2011-02/2013 Accountant/Administrator - Burlington Coat Factory- 01/2008-02/2011
Cashier Home Depot- 01/2008-02/2011
Cash Office Supervisor Brandsmart USA, 09/2005-09/2007
WORK RESPONSIBILITIES & SKILLS:
Call Center Agent
Assisted customers on a day to day basis with billing explanations, credits and adjustments. Also assist customers with upgrades and promos, multi-skilled in various channels at T-Mobile.
Compile spreadsheet for daily report to management and corporate office.
Organize and maintain various filing and/or record keeping systems.
Count and balance safe daily, received and counted cash drawers for all cashiers.
Supervise all frontline cash transactions, make deposits daily, prepare change orders, and balance daily paperwork.
Prepare work schedule for employees, entered employees’ hours into Oracle system, and balance payroll.
Ensure all office procedures were run efficiently and effectively to maximize productivity.
Cash Office Supervisor
Review selling price adjustments, unit integrity, invoice accuracy, shipment logs, and invoice register reports.
Make entries for all the transactions daily and balance the books at the end of the day.
Monitor and supervise depository account balances, and prepare daily receipts for deposit.
Assist the accountant of the company to maintain all the account.
Establish or identify prices of goods, and tabulate bills using calculators, cash registers, or optical price scanners.
Receive payment by cash, check, credit cards, and issue receipts, refunds, credits, or change due to customers.
Tabulate cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Maintain clean and orderly checkout areas.
Customer Service Representative
Support sales representatives in opening new accounts and upgrading existing service.
Answer phone calls to assist customers with billing issues, and set up payment arrangements for customer accounts.
Address and resolve simple to complex customer concerns, and verify that excellent customer support is delivered.
Verify finished products meets quality standards specified in the purchasing and packing documentation.
Take samples of packaged products, inspect production line, and to discuss and resolve problems or issues.
Keep records of all inspections carried out, and use charts and statistics to analyze trends and recommend solutions.
Stack and finished goods into containers per instructions, apply shipping labels, and organize for shipment.
Complete and validate documents of packaged containers against invoice, and maintain records for inventory.
Move containers to loading dock, and validate that shipment is loaded onto carrier without damage.
Business Certificate Diploma – Miami Lakes High School, Hialeah, FL June 2000