Customer Service Medical Billing

VALERIE F. ROBERSON

**** ***** ***.

KCMO *****

Phone: 816-***-****

Email: ********.*@*****.***

SUMMARY:Extensive experience with healthcare billing procedures using ICD-9, HCPCS, and CPT-4 systems, account collections, governmental regulations, and office administration.

QUALIFICATIONS:Continuously improve operations, Promote customer satisfaction and quality by using effective communication skills. Utilize problem-solving skills by identifying and analyzing problems. Foster a collaborative and team oriented environment. Plan and organize work duties to meet and exceed goals. Experienced in Microsoft Word, Excel, Outlook, Lotus 1-2-3, WordPerfect, Novelle GroupWise, Apex Shared Electronic Billing Software, IDX, SMS Accounts Management, Medifax, and 10-key.

EDUCATION: Pinnacle Career Institute--AA Health Information Technology Davenport Business College in Lansing, MI -- Certificate in Medical Office Administration EMPLOYMENT:

2014-present Apria Healthcare

Customer Service, Insurance Verification, Sales of CPAP Supplies, Medicare Compliancy, Medicare, Medicaid, Tricare, HMO & PPO Insurances

2008-2014 Physicians Business Network

A/R Followup and Billing/Coding, Collections, Bankruptcy,

, Medicare, Medicaid, Workcomp, HMO, PPO, Customer Service 2005–2008 Per-Se Technologies

A/R Follow-up and Billing on Anesthesia and Pain Management for HMO’s, PPO’s, Medicare, Medicaid, IDPA, Worker’s Comp, and Legal Cases.

2003-2005 Citimortgage

Customer Service, Collection on delinquent accounts, Loan Processing, and Bankruptcy.

St. Louis Children’s Hospital

2000-2003 Reimbursement Analyst, Billing and Collection on Medicare, Medicaid, HMO’s, PPO’s and Champus. Electronic billing and Edits, Refunds, Resolve contract disputes and issues. 1999-2000 Neurocare LTD

Billing/Collection for all insurance plans, Pre-Certs, Scheduling, Appointments, Receptionist, Payroll, Cash Posting, etc. 1995-1999 SSM Medical Group

Insurance Coordinator, Pre-Certs, Referrals, Cash Posting, Charge Entry, Patient Encounter and Charges, Collections, Receptionist. References are available upon request.