Mental Health Management

SHIVANGI TIWARI Mobile: +91-956******* ~ E-Mail: ***************@*****.***

HIGH-IMPACT HUMAN RESOURCES EXECUTIVE

Driving strategic HR initiatives to realize the bottom-line results and enhance employee engagement in the pursuit of organizational objectives

AREAS OF EXPERTISE

HR Transformation HR Service Delivery Talent Management Recruitment & Retention HR Governance/Audit HR Technology & Systems Performance Management Workforce Administration Learning & Development CAREER CONTOUR

Sep. 2016-May 2018: Team Administrator, Mckinsey Knowledge Centre, Vatika Business Park, Gurgaon Jan 2013 - July 2016: HR Administrator at Willis Towers Watson Pvt. Ltd. Key Result Areas:

As Team Administrator Sep’16-May’18

• Worked in the capacity of General Global Sourcing Team Administrator; generated distribution lists and team list tracking management for 15 global teams; sent survey reminders for CST satisfaction /researcher quality surveys

• Launched internal team survey/barometer and collating responses

• Coordinated the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements; involved in hiring procedure; scheduling interviews; coordinating PSTs and so on

• Handled outlook calendar for MDs i.e. provided proactive, intelligent & accurate diary management to support a balanced schedule and supported effective time management

• Prepared as well as presented PowerPoint on team’s quarterly work in different departments

• Accountable for administering:

o Inbox Management Activities of team’s distribution lists, workflow scheduling and asset sourcing o Ordering equipment, arranging meetings, researching and booking events o Coordinating meetings entailing booking rooms, conferences, teleconferences, webinars, preparation of material and binder

• Rendered clerical support to spectrum of functional areas of teams including financial services, staff meeting scheduling, upkeep and maintaining information systems

• Ensured service delivery for HR processes while managing Service Level agreements across verticals

• Designed, maintained, updated & audited SOPs, internal guides and checklists for activities, thereby helping management achieve higher accuracy and efficiency in overall work

Notable Accomplishments:

• Recipient of following laurels:

o Certificate for Exemplary Work in administration thrice by Senior Management and Partners o Best Team Player Award in the Professional Development Department by stakeholders on the HR Team outing

• Entrusted with responsibility as Head Trainee to train and oversee new joiners in the department and imparting work knowledge to them within a deadline

Key Result Areas:

Can facilitate as Key Driver of Change

Management processes that were

successfully implemented for reasons as

diverse as streamlining operations,

building employee morale, controlling

attrition and building committed teams

Distinction of being a part of the

Global Compliance Administration

Projects designed to create and

maintain WTW culture of professional

excellence and data security

Merit of being recognized with several

awards & appreciations by the senior

management in recognition of excellent

performances

• Performance-driven HR administrative professional with over 5 years of experience in coordinating organizational development and human resources initiatives thereby linking human capital to strategic business results

• Worked with Mckinsey Knowledge Centre as Team Administrator, Gurgaon

• Worked with Willis Towers Watson as HR Administrator, Gurgaon

• High-impact communicator, effectively presenting and conveying information through written & verbal contact with customers, team members as well as top- tier executives

• Proven capability to identify training needs and provide information concerning training approaches and content; evangelizing HR initiatives to realize bottom line results and enhance employee engagement

• Hands-on leader who expertly leads teams and keeps them focused and productive beyond organization's expectations. Provides policy interpretation and ensures accurate and consistent application of all organization policies and procedures in accordance with federal and state laws

• Capability to develop systems, policies, and procedures and turn them into life and action within the organization. Changing culture through training and development is one of the key strengths

As HR Administrator Jan’13-Jul’16

• Provided Administrative support to Senior Executives, Project Managers and Project Team Members (consisting of Senior Executives such as partners in the firm, project team members and project managers)

• Maintained data into HR Information Systems (Oracle/PeopleSoft) for more than 3000 employees across EMEA

• Supported internal practice communications i.e. Newsletters, Announcements, Global and Regional Communications; also supporting region specific HR/People Admin and Processes

• Assisted in navigating the practice network by Website Management/Maintenance and by capturing support in coordinating selected global initiatives with leadership/management

• Managed HR Information Systems Oracle & PeopleSoft, involved in Global Compliance Training Activities

• Performed data audits on regular basis and associated system updates in co-ordination with EMEA HR Administrators/ Advisors, thereby ensuring accurate data is maintained

• Created ‘Confirmation of Appointment’ letters and memos for associates in the UK and Ireland; also handled grievances of employees related to the Performance Management System

• Held accountable for deployment of Knowledge Management Portal across all locations and providing training to the employees on the same

• Identified individual training needs through 360 feedback and facilitating training to employees

• Tacked competency levels for career progression of workers; also implementing Employee welfare schemes with periodic innovative inputs and arranged training sessions periodically to keep employees’

• Set up classroom trainings in different countries and arranging internal and external logistics

• Looked after Global L&D Processes, whilst maintained accurate process documentation, supported Regional Talent Directors, managed cancellations in line with policy and communicated effectively

• Responsible for collating pre and post-course surveys in order to work with facilitators about the improvements needed

• Also hosted WebEx training sessions to support business initiatives Notable Accomplishments:

• Was the First Member of the Team to introduce new methods of streamlining processes viz. creating checklists and cross checking thereby increasing effectiveness and diminishing mistakes

• Pivotal in managing programming & book keeping of team budget for curricular and extra-curricular activities

• Worked in close relation with Team Members based out of UK and US to prepare and publish a HR newsletter which was circulated across the firm yearly and contained highlights of work achievements collectively through the year

• Contributions towards reviewing & analyzing changes to state and federal laws pertaining to payroll and recruiting, and reported necessary or suggested changes to management

• Slashed down negative SLAs globally of HRSD team through designing & conducting SLA monitoring activity over a period of 6 months

• Efficiently & effectively conducted Webx Training of over 30 new employees for various HR Processed - Performance & Compensation Management, Referral & Cash Awards and Associate Information changes within Oracle

• Provided assistance to tier 2 Performance Management Team come up with solutions to ease technical design of the Talent Reward Tool

• Provided successful training on various processes to new associates and leaders based in APAC/NA/LA

• Bagged following awards & accolades:

o Cash Award twice for handling work load in absence of Managers; streamlined the work processes of the rest of team members during peak time of work

o Best Speaker on Feminist Issues on women’s day in a discussion organized by the firm o Annual “Outstanding Work” Award in the field of human resources administration SCHOLASTICS PORTFOLIO

MBA (Major: HR & Minor: Marketing) from IMED, BVU, Pune with 62% 2013 BBA (Major: HR & Minor: Marketing) from Institute of Management Studies, Dehradun with 68% 2011 Diploma in Mass Communication from Jagran Institute of Mass Communication, Kanpur 2008 IT Forte: Comprehensive exposure to Oracle, PeopleSoft, Infoseek, MS Office and Internet Applications BEYOND CURRICULUM

• Actively participated in:

o Family Day in various integrating activities

o Values Day in making presentations and presenting the work of the team across various functional teams

• Acted as:

o Committee Member in Toast Master’s Club - a platform for developing public speaking skills o Member of Local Intranet of MCKC “Pulse” and helped in designing various quizzes and activities for members across the firm to participate in

o Band Member of MCKC Flute club; gave three to four performances on classical Indian Ragas o Organized women’s day seminars and yoga programme and participated enthusiastically in the same VOLUNTEERING ASSIGNMENT

• Organized a Clothing & Book Donation Drive across Gurgaon Office to provide for destitute children

• Functioned as Hospice Volunteer for old aged parents of stakeholders and other colleagues

• Participated in mental health seminar at MCKC

• Taught children aged 6-9 the importance of community outreach by volunteering at a local hospital and parks REFERENCES AVAILABLE ON REQUEST

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