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Customer Service Representative

Location:
Lawrenceville, GA
Posted:
September 06, 2019

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Resume:

MARILYN M. CARR

*** ******* **** **** - # *-***

Lawrenceville, GA 30046

Email: ac990e@r.postjobfree.com

Contact: 909-***-****

Professional Profile

A proven record of success in business support. Creative problem solver, with the ability to drive project growth and exceed program goals. Proficient in Microsoft office suite applications. Acquired aptitude to create and manage databases. Accounts payable/receivable capability in the workplace.

Marketing - ability to recognize and capitalize on educational trends and assume bottom-line responsibility for strategic planning, market research and forecasting. Broad knowledge of marketing disciplines including research, event planning and advertising.

Team Building - Decisive team leader with extensive experience recruiting volunteers and hiring teams, developing talent and creating effective training programs.

Communication - Persuasive communicator with well-developed presentation and negotiation skills. Able to develop productive relationships with staff, students and managers at all levels.

Work Experience – Assignments

ALORICA, Inc. (Work-At-Home)

July 2016 – September 2019 - Customer Service Agent

Main Job Tasks and Responsibilities

Inbound: Order Entry, Service Recovery, Troubleshooting, and Tracking Packages.

24–7 IN TOUCH CONTACT CENTER

January 2016 – March 2016

Call Center Agent

Main Job Tasks and Responsibilities

• Inbound: Answered incoming calls from existing customers for major retail seasonal contract.

Assisted customers and responded to inquiries.

Resolved customer complaints, Documented according to operating procedures.

Processed orders, Identified and escalated priority issues.

HILTON GRAND VACATIONS CALL CENTER

February 2015- December 2015

Call Center Agent

Inbound: Answered incoming calls from customers to take orders, answered inquiries and questions, handled complaints, and provided information.

Main Job Tasks and Responsibilities

• Answered calls, emails, and delivered sales scripts to persuade customers to purchase products.

• Handled customer inquiries both by telephone and by email.

• Updated existing customer information.

MARRIOTT VACATION CLUB

April 2014 –February 2015

Call Center Agent

Outbound: Interacted by phone with outside parties to solicit orders for vacation timeshare products, made appointments, collected information and conducted follow-ups.

Main Job Tasks and Responsibilities

• Contacted businesses or private individuals by phone.

• Delivered prepared sales scripts to persuade potential customers to purchase products.

• Identified and overcame objections.

• Key Competencies

• Proficient in relevant computer applications and Call Center Systems.

• Good typing skills * Adaptability * Tenacious * Good Communication Skills.

• Knowledge of sales principles and methods *Stress Tolerance.

• Proven Track Record in Sales * Negotiation Skills.

V OLUNTEER - CAREGIVER (Employment Gap)

May 2009-April 2014

Provided in-home quality assistance to terminally ill incapacitated parents, diagnosed with debilitating diseases (which included cancer).

WE CARE LEARNING CENTER

March 2006-May 2009

Administrator

Performed all office duties assigned in a nonprofit entity. Duties included: preparation and

completion of contracts, accounts payable/receivable, grants/proposals writing; events planning,

as well as implemented and monitored volunteer parents/students/staff recruitment, with personal

knowledge of program activities in an organization with a mission affecting a wide range of

agency activities. Maintained the Supervisor’s calendar and independently scheduled appointments, meetings and conferences.

Researched and provided background on subject matter of meetings and briefed key individuals

within or outside the organization to ensure that they were prepared to participate in meetings.

Independently composed, reviewed, prepared and published a variety of administrative reports,

Policy & Procedure manuals, Employee Handbooks and correspondence, often confidential in

nature. Systematically collected outstanding credit payments in arrears to the agency.

Completed assigned tasks in a thorough, timely, and effective manner.

Education

South Philadelphia High School

2101 South Broad Street

Philadelphia, PA 19148-2941

Two-Years-Community College of Philadelphia, PA

Four-Years-Online Courses- Florida Institute of Technology & Strayer University

Certificate in Course Completion – Notre Dame University



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