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HR Senior Associate

Quezon City, Quezon City, Philippines
September 03, 2019

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Unit *DE* GSIS Metrohomes

Anonas Street Sta. Mesa Manila

Contact Number: 099********

Email Address:

Earned 2 Degrees: Bachelor of Arts in Communication (2013) and Post Baccalaureate Degree in Teacher Education (2019) WORK EXPERIENCES

6 YEARS OF TOTAL EXPERIENCE (Local and Global HR exposures, Employee & Labor Relations, Organizational Development, HR Shared Services, HR Helpdesk management, end to end employee life cycle processing, BPO, Training and Development)

July 2018- Present HR Senior Associate

Capgemini/ AECOM Philippines 14th floor, Bonifacio Stopover Corporate Center 2nd Ave cor 31st St., Fort Bonifacio Taguig City

Talent Segment: Human Resources

Role: HR Senior/ Process Associate

Career Track: Service Delivery


-End to End Employee Life Cycle Processing (hire to retire)

-Knowledge of Employee Relations, Labor Relations and Organizational Development

-Strong experience in Coaching, Training Development, Communication, & People Advisor

-Knowledge on Recruitment, Onboarding, Compensation/ Benefits, Talent profile, Performance Management and Offboarding Process

-Work with HR functions (Payroll, Benefits, Process Owners, SME, Manager) relating to HR

-Provide feedback and input for development of all processes and policies for HR

-Facilitate team work and process improvement across the team

-Accountable for executing, assisting, supporting and completing all administration and transactional tasks around the operation of HR Shared Services related programs and processes relevant to the business needs

-Knowledge on Resourcing, Human Capital Management, Compensation and Benefits, Talent and Learning and Performance Management

-Global Process Workday Specialist/ Strong knowledge of navigating “Workday System”

-Transition account (part of pioneer team/ wave 1)

-Conduct coaching session and facilitate focus group discussion

-Support Three Regions: EMEA (Europe, Middle East & Africa), APAC (Asia Pacific) and AMER (Americas) region for HR Shared Services

-Process HR transactions and provide navigational support through Workday system

-Knowledge of navigating ServiceNow (ticketing tool) and MyHR Portal

-Answering incoming calls and emails about HR queries

-Resolve basic and complex HR questions through online chat and phone

-Skilled at hiring employee in Workday system/ SAP tool

-Create position and job requisition in Workday system/ SAP tool

-Manage recruitment and onboarding process (Manage contingent worker)

-Manage employee profile and change employee personal data

-Transfer/ transition of employee through Workday tool

-Request leave of absence for the employee

-Adhere to SLAs and compliance for HR related processes.

-Create reports on a regular or an ad hoc basis (Reporting Analysis)

-Participating engagement activities for the project Training Coordinator (TRAINER)


-Conduct a positive learning and development experience in New Hire Orientation

-Serve as the training coordinator to bridge soft skills to other learning aspects

-Good Logistics in preparation, room reservation, and facilitating trainings

-Manage the development and delivery of soft skills training courses that fall within the onboarding experience

-Create ServiceNow Modules for HR function groups

-Facilitate Workday Training

-Conduct ServiceNow (Ticketing tool) Training

-Facilitating 5-day BUPLAS course with 8 hours of training each day Sept. 2016- July 2018 HR Service Delivery Associate Accenture Inc. Cybergate Tower 2 Mandaluyong, City Talent Segment: Human Resources

Role: HR Service Delivery Associate

Career Track: Corporate Function (Sept. 2016- Sept. 2017) Client Delivery & Operations (Sept. 2017-Present)


-Part of the HR Employee Relations

-Point of Contact in Exit Management Team

-Labor relations (conduct admin hearing)

-Conduct coaching session

- facilitate focus group discussion

-Documents and monitors employee resignation

-Evaluate Legal Contract Addendum/ Documents/ 201 file

-Coordinate with employees, function groups, and other teams for process documentation of the resigned employee

-Perform and assist with other duties and project assigned

-Create reports on a regular or an ad hoc basis

-Identify Accountabilities of the Resigned Employees

-Check and verify Bonuses of the Resigned Employees

-Knowledge of navigating SAP, Aconso and EMS

-Support and participate Engagement Activities in the Project

-Answer/Ensure proper closure of an employee service requests and tickets relating to Exit Management

-Receive SSS and Pag-ibig requirements to be submitted to Benefits Team

-Provide guidance and advice to HR Representatives, employees and leavers relating to Exit Management related processes

-Ensure high quality and availability of all required administrative means and tools.

-Adhere to SLAs and compliance for Exit Team related processes SAP Navigation and Updates: Cross Trained

-Update of Bonuses/ accountabilities of the Employee in SAP

-SAP WT Clean up

SAP HR Enablement Support Waive 2: Cross Trained

-Create and Update Information of the Employee in SAP Aug. 2014 – Sept. 2016 Transaction Processing Associate Accenture Inc. Gateway Tower 2 Araneta Center Cubao Quezon, City Talent Segment: Business Process Delivery

Role: Transaction Processing Associate/ Data Analyst Career Track: Client Delivery & Operations


-Process, gather and execute analyses of data.

-Communicate with Australian Customers to update/ change their postal address and email address via phone

Sept. 2013 – June 2014 Account Associate

VXI Global PH 1026 HPI Corporate Center, North Edsa Quezon City Talent Segment: Business Process Delivery

Role: Account Associate/ Customer Service Representative JOB DESCRIPTION

-Communicate with US Customers counterparts via phone means

-Execute transactions through call


• BUPLAS Training

• Workday Training

• ServiceNow Training

• Introduction to Stakeholder Management

• CUSTOMER SERVICE: Why it Matters

• Intermediate MS Excel Training

• Advance Course MS Excel Training

• eMatrix Training (Engage, Collect, Retain)


Customer Service Assistant – Front Liner

Quezon Customer Service Operations Sub-zone PLDT Office Lucena City SEMINARS

• Directing Seminar with Bb. Joyce Bernal

Benito Pilar Yao, Lucban, Quezon

Screen Writing Seminar with Ricky Lee

Benito Pilar Yao, Lucban, Quezon

• Videography Seminar with Threelogy

University Library, Southern Luzon State University

• Photography as an Art: Innovating Minds View Beyond Pictures Hamlet Hall, SLSU


• Dean’s List

College of Arts and Sciences, SLSU


Baccalaureate Degree: Polytechnic University of the Philippines Post Baccalaureate in Teacher Education

Major in English

Sta. Mesa Manila

Tertiary: Southern Luzon State University

Bachelor of Arts in Communication

Lucban, Quezon

2008- 2013

Secondary: Eastern Tayabas College


Primary: Gomez Elementary School



• Excellent people management skills

• Knowledgeable in Workday System

• Skilled at ServiceNow Ticketing tool

• Good Logistics (preparation, reservation & facilitation)

• Knowledge of SAP, EMS, Aconso tool

• HR Shared Services/ Employee Relations

• Excellent verbal & written communication Skills

• Proficiency with Microsoft Office Applications

• PowerPoint, Video/Photo Editing and Presentation Skills

• Highly organized, program Planning and implementation Skills

• Leadership, Consistency, Balance, Adaptability and Time Management CHARACTER REFERENCES

• Cherry Ann Reyes

HRPA (Connect Specialist)


• Maria Ellaine Casida

HR Service Delivery Associate


• Rez Malimban

Manager/ Team Lead EMEA


I hereby certify that above information is true and correct to the best of my knowledge and belief.



Contact this candidate