Clinical Documentation Specialist

Strengths

Organization, Positivity, People Person, Optimistic, Typing, Filing, faxing, proficient phone skills, dedicating, loyal, Running Microsoft Office Suite (Word, Excel, power Point, and Outlook).

Professional Experience

August 2016 – PRESENT Customer Service Technician ● Wake Internal Medicine Consultants, Raleigh, NC

Supervises document management team.

Greets and check-in patients in an etiquette manner.

Handles incoming phone calls with multiple lines.

Schedules patients for specific appointments while maintaining a proficient schedule for the physicians.

Manages problems associated with phone lines and scheduling.

Manages and routes electronic documents and papers that come into the office externally and internally.

Maintains business’ documents by managing the storage, archiving and retrieving them.

Creates a safe and calming work space for all doctors and patients while working in a very fast paste environment.

Works with all corresponding physicians and staff to send and retrieve all documents efficiently and effectively.

Manages all phone calls with medical assistants to create an efficient paper flow.

December 2009 – 2017 Personals Trainer/Fitness Specialist ● Healthtrax Fitness and Wellness, Raleigh, NC

Promote healthy lifestyles through personal training and education about the importance of exercise for human physiology

Conduct fitness assessments and custom design fitness programs for clients

Conduct periodic classes for Silver Sneakers program

Ensure that exercise equipment is in good working condition and is safe to use

Helped with any other administrative assistant work for our fitness environment

May 2010 – April 2011 Assistant Rehab Support Staff ● REX Healthcare, Raleigh, NC

Volunteered with Rex to assist all patients

Specifically Assisted with Cardiac Rehab Department

Provided a safe and healthy environment for all rehab patients

May 2009 – July 2009 Recreation and Fitness Center Intern ● SAS Institute, Cary, NC

Assisted with employee fitness assessments

Assisted with program implementation of National Health Employee Day

Assisted the Recreation and Fitness coordinator with all tasks for the department

Education

Appalachian State University Boone, NC

Bachelor of Science Exercise Science/Health Promotion, 2009

American College of Sports Medicine (ACSM)

Certification Number 1018341 March 2014

CPR/AED Certified June 2012

Leadership and Involvement

2012 – 2014 Head Childcare Volunteer, Crosspoint, Cary, NC

Feb. 2013 Leadership Award, Healthrax Fitness and Wellness Center

March, 2012 Tier One Trainer Award, Healthtrax Fitness and Wellness Center

2006 – 2009 Reformed Fellowship University, Campus Ministry Member, ASU, Boone, NC

2007 – 2008 Habitat for Humanity, Consistent Volunteer, NC

Professional References

MARISSA BOONE ● Blue Cross Blue Shield - Utilization Management

-Colleague for three years at Wake Internal Medicine Consultants

Email: **********@*****.*** Phone: 919-***-****

JUDY PARR ● Wake Internal Medicine Consultants – Customer Service Manager (Retired)

Email: ***********@*****.*** Phone: 919-***-****

COLLEEN BUTLER ● Syneos Health – Trial Master File Global Head

-Former client

Email: ******.******@*************.*** Phone: 910-***-****

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