Customer Service Sales

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Soltani Hani

PERSONAL INFORMATION

Date of Birth : 08/02/1993

Gender : male

Nationality : Tunisian

Marital Status : Single

Present Address : Qatar - Doha

Identity card Number : 07941976

Email : *************@*****.***

Phone numbers : 50339904

Driving license : category B

Visa status : Visit Visa

SUMMARY

I am highly interested in working under a challenging atmosphere. This would enhance my responsibility and opportunity to make a difference, as I do believe challenges make me deliver my best. My greatest asset is my confidence, which will help in tackling these challenges to a meaningful conclusion. EDUCATIONAL QUALIFICATIONS

2009: Secondary school

2011: CAP diploma in Mechanical Systems

2015: Degree in Hair dressing

PROFESSIONAL EXPERIENCE AND INTERNSHIPS

Hair dresser / Barber in Salon

Tunis, Tunisia, 2015 - 2019

• Provide full salon services, including hair cutting, shampooing, blow drying, coloring and styling

• Maintain cleanliness of salon and your station

• Keep on top of current hair cutting and styling trends

• Help maintain adequate inventory of hair products and tools

• Ensure clients with scheduled appointments receive service in a timely manner

• Collect payments for salon services performed

• Barber cuts, trim and construct hair using scissors, razors, blow driers, comb and other barber equipment.

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• Shave beards using razor equipment.

Waiter - Tea room

Tunis, Tunisia, 2013 - 2014

• Provide excellent customer service to guests

• Greet and escort customers to their tables

• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

• Prepare tables by setting up linens, silverware and glasses

• Inform customers about the day’s specials

• Offer menu recommendations upon request

• Up-sell additional products when appropriate

• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

Sales associate – palmarium

Jendouba, Tunisia, 2012

• Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction

• Work with customers to determine their needs and then recommend the right product to solve the customer’s problem

• Assist in ensuring that the product presentation area is clean and organized

• Develop and cultivate strong buying relationships with customers

• Use company literature and available training resources to stay up to date on product feature

• Cross-selling products to increase purchase amounts. SOFTWARE AND ENVIRONMENT

• Master Excel, PowerPoint, Word, Windows Software. Internet:

• A good knowledge of internet and mailing tools.

PROFESSIONAL FEATURES

Good communication

Availability

Ease of integration

Dynamic and with a sense of responsibility.

LANGUAGES

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge. Arabic : Level (Native)

French : Level (Good)

English : Level (sufficient)

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