BOBBI L. CHESER-SHEPLOR

***** *** *******

Murrieta, Ca 92563

714-***-**** ac98fw@r.postjobfree.com

OBJECTIVE

I can bring my stellar skills and learned concepts in Human Services. As a long time, student, I have shown completion, grit and passion. I can bring to the table my own personal experience in substance use as a recovering addict of 11years; as well as my stellar skill set; in communication and team building. I am confident in client assessment and behavior modification counseling techniques. I find personal disclosure among clients in developing trusting client patient relationship. In my experience applying S.M.A.R.T Goals with “living in balance” curriculum breeds positive self-image with hope to long term recovery. My values; Integrity, diversity competence and empathy. I am registered with CCAPP, RADT 1certified, BS Degree in “Human Services” (alcohol and substance abuse track treatment and prevention.). The gaps in job history are evident while putting my education first.

WORK EXPERIENCE:

Crestwood Fallbrook Behavioral Healing Center

593 E Elder St Ste B, Fallbrook, CA 92028

760-***-**** - 07/18/2019-current

Admission assessment/ Weekly/Monthly assessments

1:1 Counseling, create and Maintain Treatment Plans

Family Support and Communication

Case Management, program Groups

Discharge Planning

Southern California Addiction Center-44065 Margarita Rd Ste 100, Temecula, CA 92592

866-***-**** Kelsey Fagan- 1/7/19- 03/30/2019 (200 hours)9259

Internship- Assess and monitor progress as part of a treatment team and coordinator

Perform Chemical dependency counseling process group lectures and individual sessions.

Summarize and check Clint interaction in the client record. Observe client affect and behavioral progress. Direct clients through “living in Balance curriculum in groups and “SMART GOALS” curriculum. Assist clients in creating comprehensive treatment and discharge plans. 12-steps. Provide clients with weekly individual session and document each session using Kipu and Alleva Software.

Instacart-50 Beale St. Suite 600 San Francisco, California 94105

888-***-**** - 05/2017/ - 10/2018

Grocery Picking/Delivery-Respond promptly to customer fulfillment for grocery products

Using mobile application upload for customer grocery items request, delivery

We Care Plumbing and Heating-41085 Golden Gate Circle, Murrieta 92562

Supervisor: Shannon Woolson 951-***-****

4/2017-5/2017 Temp

50-100 Inbound and outbound HVAC and pluming service calls Scheduling technicians using Success Software. Hero financing for new installations.

Home Depot and Costco service providers. Receive leads generated from representatives using outlook mail server, and home depot software.

Encourage, up-sell on new installations, plumbing, heating and maintenance package. All documentation

Americare Respiratory Services-1920 Deere Dr. Santa Ana, CA 92705

Supervisor - David Ahumada - 949-***-**** - 12/2015 – 06/2016

Inbound Intake Coordinator: Customer service, Qualifier for patient’s insurances i.e.; Medicare, Medicaid, HMO, PPO. Logging all information in sales force software while swiftly shuffling through several databases simultaneously using sales force software database.

Optivest Properties LLC-24921 Dana Point Harbor B, Dana Point, CA 92629

H.R. - Cathy Blalik – 949-***-**** - 05/2014 – 12/2015

Assistant Manager- Prompt correspondence to all inbound emails regarding customer payment inquires. Rent and show rental facilities to the public for lease options. Inbound and outbound telephone skills. Enter all information into computer system using Sage, Outlook and U-verse software. Responsible for weekly bank deposits for Optivest Properties. Balance accounts payables and receivables daily.

EDUCATION

Capella University – master’s degree/Addiction Studies 2019-current

Cal State Fullerton – bachelor’s degree/ Human Services 2013-2019

Fullerton Community College – A.A. Social Behavior 2006- 2011

Certificate – Completion of all requisite coursework for the Substance and Abuse Treatment and Prevention.

SBIRT Certified 2019

RADT 1 Certified 2018

Mandated Reporter Certificate 2018

Mercy House Armory – Volunteer for homeless shelter- Fullerton, CA 2012-2015

SOFTWARE APPLICATIONS/BUSINESS MACHINES

Point Click, Alleva Software, Sales Force, Windows 10, Kipu systems software, XP Professional, Vista, Windows 7, Microsoft Office & Word applications, Site-link, MAS 90/200, Access 2007, Excel, Oracle, Siebel, Mas90/200, Sage, Microsoft Outlook, UPS World Ship, Medi-tech medical software, business machines, rotating phone, systems, 10-key, fax, scanner, computer’s, printer’s, Mozilla, Chrome, I.E. Google Apps. Chats, Foundations, Tapestry. Medical records received electronically, scanning, filing, general office skills.

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