Janet Manning

** ******** ***, ********, ** L*V3X3 647-***-**** ac984h@r.postjobfree.com

Objective

To acquire a full-time or part-time customer service position, in which I can apply my skills effectively, gain more experience, grow both personally and professionally.

My Qualifications

I am committed, dedicated, and reliable. I have an exceptional level of leadership.

I have great organizational, time management skills and I’m passionate when helping, communicating and solving problems for clients.

I have the ability to work in a fast-paced environment, I work independently with efficiency.

I have the ability to be flexible I take the initiative with good judgment.

I am a quick learner. Work very well with others

Over 15 year experience in customer service

Office, Excel, Access, Power point, Data Entry, ADP, DMS, Reynolds and Reynolds, MS Word,

Co-Star.

Exceptional Skills and Experience

Performed front-line service

Handled customer inquiries, special request and client complaints.

Conducted reception functions by operating a multi-line telephone system

Successful team leader

Scheduled appointments for dept. and all sublet companies required for clients

Sold/Up -Sell products and service for both the parts and service dept.

Handled monetary transactions of every type. (Cc/cash/dc/ sublet invoices etc.)

Provided updated report on vehicle to clients

Coordinated all shuttle/rental service to insure client had the best experience possible

Managed the service dept (solo) insuring work goes in/out of the shop on time and clients are happy

Secured Dealership open building/lockdown procedures

Greeted customers and offered assistance

Excelled at “up selling”

Handled cash

Open and Closing procedures

Supervising staff

Achievements

Successfully obtain outstanding CSI scores

High Percentage $ per RO.

Maintained a strong clientele

Explained invoice to clients to insure complete piece of mind.

Employment History

February 2019 - Present

October 2018 - February 2019

February 2017- February 2018

September 2014- September 2016

Sales Associate

Part time/Seasonal

Eyewear Associate

Packager

Key Holder

Pandora, Brampton, ON

Lens Crafters, Brampton, ON

Ranstad Agency, Brampton, ON

Limited, Brampton, ON

September 2011- September 2014

Sales Associate

Bramalea,Oddjects, Brampton, ON

September 2007- April 2011

Service Advisor

Woodchester Infiniti/Nissan, Mississauga, ON

Education

2000 - 2002

CSR Certified Diploma

Academy of Learning,

Toronto,ON

References available on request

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