Customer Service Assistant
Resume:
ALEXANDRIA RODRIGUEZ-LOYOLA
**** ******** **** #****, *****, CA 95304,
****************@*****.***
CAREER OBJECTIVE
Seeking a position in a growth-oriented company to exhibit my 4 years of Property Management, Customer Service, and Solid Problem-Solving Skills in order to provide complete Customer Satisfaction while contributing to the overall success of the institution. EXPERIENCE
FPI Managment
ASPIRE APARTMENTS - ASSISTANT COMMUNITY DIRECTOR
10/2017 - Current
*Lease up for a brand new luxury property of 348 unit
*Works well in a high stress fast pace situation
*Perform marketing strategies for communitie.
*Responsible for supervising staff and assisting in hiring
*Issue all tenant notices and negotiate tenant lease renewals
*Oversee operational and financial management by exceeding occupancy targets.
*Coordinate, schedule and respond to maintenance(and contractors) for requests/emergencies.
*Intake and process all applicants and assist in the decision for prospective tenants.
*Inspect units for move out, move-ins and job repairs.
*Maintain residents records
*Resolves resident complaints and maintains accurate records of action taken.
*Timely collection of rents and other income due to Owner, and annforcement of policy for non- payment of rent and violation of the community rules and regulations that cause loss of revenues
*Exercise sound judgment regarding property expenditures, always be aware of the best vendor for cost, quality and service.
*Ensure timely completion of all duties by staff personnel to minimize labor costs. FPI Managment
TRACY PARK APARTMENT'S - LEASING CONSULTANT
6/2015 - 10/2017
*Coordinate, schedule and respond to maintenance for requests/emergencies.
*Intake and process all applicants and assist in the decision for prospective tenants.
*Inspect units for move-ins and job repairs.
*Maintain accurate residents records, *Maintained communication via telephone, email and fax between prospective tenants and/or residents and the progress of their applications
*Coordinating move-in dates and lease renewals.
*Accepted applications and qualified applicants complying with community guidelines and fair housing act.
TECHNICAL SKILLS
Yardi, On-Site, LRO, Yardi Pop Card, Excel, Internet Explorer, Microsoft Office, Word, Great Communication, Multitasking, Strong Work Ethic, Time Management, Conflict Resolution, Fairhousing Knowledge, Gmail, Google Drive, Compliance Depot, OSHA Knowledge, Outlook, resident relations, weblisters, experience with marketing source's such as Zillow, Apartment Guides, Craig's list ect REFERENCE
Sandra Carpio - "Olander Inc."
*******@*******.***
Chanel Dimmer - "I trade network"
*******@*************.***
Contact this candidate