Life Insurance Manager

Sudhir K. Raheja, FLMI, SMACTM

Product Leader

Tel: 1-518-***-****

E: ************@*****.***

Areas of Expertise:

• Product Management • Project Management • Agile Methodology • Sprint Planning • Daily Standups

• Retrospectives • Development/Business/Systems Analysis • Solution Design & Integration • Technology Initiatives • SDLC Solution Development Methodology

Technology Skillset:

Languages: C#, C++, Visual Basic, ASP, VB.NET, XML, JavaScript, HTML, DHTML

Framework: Microsoft .Net

Database: SQL Server, Oracle, MS Access

Tools: MS Project, Share Point, MS Office Suite, Visio, Rally, JIRA, DoxseraDB

Professional Summary:

Certified Life Insurance professional – Fellow, Life Management Institute (FLMI)

Certified Scrum Master – Scrum Master Accredited Certification (SMACTM)

Total 18+ years of combined IT experience as Product Manager, Sr. Business Analyst, Sr. Developer and Systems Analyst

Experience in leading Merger/Acquisition/Integration projects.

Well versed with traditional (Term, Whole Life, Universal Life), annuities (Single Premium, Immediate Payout, Deferred, etc.), Group Disability Income, Critical Illness, Long Term Care, etc.

Undertaken projects for large insurance companies like Lincoln Financial Group, Liberty Mutual, Allstate, American National, Ameritas, Knights of Columbus, Ameriprise, Columbus Life, Assurity, and Statefarm.

Employment Summary:

Lincoln Financial Group: June 2017 – Till Date

StoneRiver Inc: September 2008 – June 2017

AQS Inc (currently called Insurity Inc): October 2006 – September 2008

Statefarm Insurance Companies: August 2005 – October 2006

InfoEd International Inc: June 2003 – August 2005

Education:

B.E. (Electrical & Electronics): R. V. College of Engineering, Bangalore, India

Additional Qualification:

Fellow, Life Management Institute (FLMI) – with Distinction

Scrum Master Accredited Certification (SMACTM) – with Distinction

Domain Exposure:

US Life Insurance, Disability and Annuity – both individual and group lines (~11 Years)

US Property & Casualty Insurance (~2 Years)

US Auto and Fire Insurance (~1 Years)

US Clinical Trials Systems for Medical Schools, hospitals and universities (~2 Years)

Assignment Summary:

Lincoln Financial Group June 2017 – Till Date

Product Manager

Projects:

Project Integration (Acquisition of Liberty Life Assurance Company of Boston)

Serview Exit Migration

Rebranding

Business Analytics & Reporting

Consumer Tools (Enrollment Kits)

Compliance JIRA

Compliance Regulations for disability claims for Department of Labor

Activities:

Lead a core team of four Business Analysts to oversee that all the UAT activities go smoothly.

Manage scope and UAT activities of 40+ workstreams under Project Integration.

Work with various teams – IT, Legal/Compliance, Claims, Underwriting, Product, Distribution, Contracts, Customer Onboarding, etc, both from Legacy Liberty and Lincoln to migrate 200+ customers from Liberty’s platform (Serview) to Lincoln’s.

Work with SMEs from various teams to align all the activities to rebrand Liberty’s name, logo and references to Lincoln’s brand name on 2 million+ documents, letters, stationery, web and mobile app.

Handle multiple sprint teams working on rebranding activities.

Incorporated DoxseraDB to create enrollment kits. This was a move from paper-based processes to electronic based processes.

Led a team of Business Analysts, Developers and QA Testers working with business stakeholders and IT teams to get the major issues/tickets resolved as a part of Compliance Jira tickets.

Led a team to work with Group Protection unit-wide business and IT teams to implement new claims and appeals guidelines as directed by the Department of Labor. Managed a team of Business Analysts, Developers and QA Testers right from the Organizational Assessment to Quality Controls and Audit.

StoneRiver Inc September 2008 – June 2017

Product Manager

Products:

Life Portraits Illustration System

Life Suite Underwriting System

ID3 Policy Administration System

Rules Engine and Home Office Maintenance Tool

End Clients: Allstate, Ameritas, Ameriprise, Assurity, Athene, Columbus Life, Conseco, Liberty Mutual, PAN American, Knights of Columbus, Royal Neighbors, American National, Farm Family, Savings Bank Life Insurance and Woodmen of World

Activities:

Established strong partnerships and collaboration with business executives and align IT deliverables to business goals.

Provide the vision and thought leadership to increase speed to market and minimize defects by adopting agile methodology.

Managed and led the in-house base projects for implementing Rules Engine and Plans Maintenance.

Led successful migration projects for numerous clients from legacy systems to the newer platforms, in much less timeframes than originally fixed which resulted in increased profits for the company.

Implemented new guidelines for developers to help them write clean and concise code that reduced the development/support time.

Managed multiple projects/clients simultaneously in a cross-functional environment.

Worked directly with clients to identify and define business requirements for software implementation and customization projects.

Created the project charter, set the business objective, plan and define the scope of the project.

Project and resource planning, risk analysis, mitigation plan, status reporting and communication with project stakeholders.

Led the requirement gathering, feasibility studies and gap analysis sessions.

Mentored the Business Analysts’ team to create Use Cases, Activity, Sequence, Data Diagrams, etc using UML (Unified Modeling Language)

Managed JAD sessions with various stakeholders.

Acted as a liaison between the Quality Assurance, Development, Deployment, Architecture, Business stakeholders’ teams to implement system enhancements.

Ensured requirements documentation is delivered within timelines and the quality standards are met by the analysts.

Managed UI designers to determine ways to improve the UI feel and customer experiences.

Led and managed onshore and offshore teams comprising of developers and testers.

Provided consultation as needed and work with IT teams to resolve production issues.

AQS Inc; currently called Insurity Inc October 2006 – September 2008

Technical Lead / Sr Developer

Product: Policy Administration System for multiple lines of businesses

End Clients: Secura and Philadelphia Insurance Company

Statefarm Insurance Companies August 2005 – October 2006

Sr Consultant – Systems Analyst

Projects & Products:

Auto/Fire Policies’ Details and Claims History

Billing Online System

Internet Customer Support System

InfoEd International Inc June 2003 – August 2005

Programmer Analyst

Projects & Products:

Proposal Development/Tracking, Clinical Trials, Human Subjects and Technology Transfer

Online Help System for different modules viz., Proposal Development/Tracking, Clinical Trials, Human Subjects and Technology Transfer

Activities:

Led Development Project team for the ongoing analysis and development, usability, maintenance, support, and training of systems to support operational, sales, and service teams to meet Company’s growth and profitability requirements.

Worked with Project Manager for overall project planning, system design and implementation.

Responsible for customer task analysis, evaluation of product requirements, design and prototyping the user interface.

Conducted JAD sessions with Internal and Client’s Business Analysts and Project Managers to communicate their perspectives with each other and resolve the issues to come to a quicker agreement.

Worked on database analysis and design, Data validation and Object Oriented design and implementation.

Designed and developed COM components using Visual Basic 6.0 in a three-tier environment and integrate them to the RDBMS Databases.

Developed rating components.

Performed SQL Server Reporting.

Performed code review for developers as according to the company’s coding standards.

Wrote and implemented test plans with the QA Team.

Created the data flow diagrams using Visio.

Worked with the QA Team to layout a testing plan and implemented them.

Supported customers’ technical issues pertaining to electronic bill presentment and payment. Used HP Service Desk v4.0 for this to handle customer’s service calls and incidents.

Documented the project using Lotus Notes.

Provided Knowledge Transfer to the Service team to support the application.

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