Sidney Ashby

***** ****** ****** *******, ** ****1

Cell: 818-***-****

ac97t9@r.postjobfree.com

OBJECTIVE

To obtain a Desktop Support/ Help Desk position where I can advance my career utilizing my strong troubleshooting and time management skills. I am an avid learner, punctual and detail oriented professional looking to build a rewarding career that challenges me with room to grow.

EDUCATION

Westwood College – Associate of Science, Computer Network Engineering – March 2007

Westwood College – Bachelor of Science, Information Systems Security – July 2008

TECHNICAL SKILLS

Install, configure, troubleshoot, and administer various servers (2000 and 2003 Server) to work with various server programs (DNS, DHCP, IIS, and Active Directory).

Install, configure, troubleshoot, and administer client operating system software (98, 2000 Pro, and XP Pro).

Build, configure, and monitor WAN /LAN and Server systems using Cisco 2600 routers, and Cisco 2950 Catalyst switches.

Perform system re-imaging utilizing Symantec Ghost and NewSID.

Ensure that Windows-based workstations and servers comply with established policies, standards, licensing agreements, and configuration guidelines.

Perform file system, system backup and database management.

Install and configure new hardware and software (Microsoft Office, Outlook, and other assorted software) for end user workstations, laptops, printers, copiers, and related peripherals.

Log and track reported incidents, historical records and related problem documentation.

Assemble, install, configure and maintain physical computer equipment, including workstations and peripherals.

Maintain, troubleshoot, diagnose, and repair client workstations for hardware and software problems and failures.

Extensive experience with Microsoft Office and Windows Applications.

Experience and troubleshooting Apple MAC systems

Installing, updating and upgrading MAC computers

Installing and updating MAC software

Upgrade and update computers and laptops

Experience using Dameware software

Upgraded computer components to specific needs

WORK HISTORY

Kelly Services/UCLA Los Angeles, CA

PC Relocation Technician August 10, 2019-August 16, 2019

Went to UCLA building and disconnected client’s workstations, printers, IP phones, scanners. Reconnected at final destination in a professional timely manner, cable managed workstation area. Verified workstation powered on, connected to network and internet and verified IP phone turned on. Adhered to security principles and promoted safety and professional appearance to complete assignment.

ProActive Business Solutions Los Angeles, CA

PC Relocation Technician July 13, 2019-current

Catalogued and inventoried workstations within Amazon where clients worked. Adhered to security regulations and disconnected workstations and peripherals. Relocated PC’s and MAC’s to final location and reconnected and cable managed workstations to clients specifications. Made sure workstation functioned properly and finished the assignment in ample time so client can work proficiently.

Corovan Technology Glendale, CA

PC Relocation Technician April 26, 2019-current

Disconnected computers and MAC’s, Cisco phones and network devices. Relocated items to new location and reconnected computers and MAC’s to network for artists and designers to complete job. Catalogued and inventoried departments computers and assisted lead technician with assets to complete assignment. Reconnected network docks and peripherals to artist and designers’ specifications.

City of Los Angeles, Bureau of Sanitation Los Angeles, CA

Student Professional Worker Jul. 07 – Jul. 08

Worked in the Information and Control Systems Division by providing excellent customer service, answered incoming phone calls concerning computer systems and computer related issues. Modified computer systems owned by the city to meet Bureau of Sanitation standards. Logged and tracked computer problem related tickets utilizing Track-It software. Installed and re-installed Bureau of Sanitation standard software remotely using LANDesk and Dameware utilities. Upgraded and updated computers for deployment for users. Attended to the Help Desk call center for 26 remote locations within the City of Los Angeles. Maintained network devices, installed or replaced network printers, installed scanners while providing maintenance and troubleshooting faulty devices.

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