Customer Service Administrative Assistant

THERESA GIORDANO

Professional Summary

Highly organized and detail-oriented Administrative Assistant with more than ten years experience supplying thorough organized administrative support to four executives.

Skills

Attention to detail

Professional phone etiquette

Excellent communication Skills

Articulate and well-spoken

Customer Service-oriented

Flexible

Accurate and detailed

Familiarity in PowerPoint

Experience in Word and Outlook

Experience in QuickBooks

Experience in Quicken

Experience in RMS

Experience in Plan-It

Proficient with Dictaphone

Works well under pressure

Pleasant demeanor

Filing and data archiving

35-40 WPM typing speed

Appointment setting

Accounting familiarity

Invoice processing

Multi-line phone proficiency

Conference planning

Work History

HBC Clerk

Stop and Shop – 133 Main Street, Madison, NJ 07940 07/2019 to Present

Rotates stock daily

Reads check codes for products out of date

Crossing Guard 03/2011 to Present

Borough of Madison – 50 Kings Road, Madison, NJ 07940

Crosses elementary school children daily.

Police Secretary

Mendham Borough – 3 Cold Hill Road S, Mendham, NJ 07945 06/2018 to 8/2018

Performed secretarial and customer service duties

Maintained scholarship fund Accounts Receivables/Payables/

Account Balances

Prepared and maintained third party details records

Maintained vehicle maintenance records and deed records

Prepared and maintained fire alarm records

Processed OPRA Requests/Handicapped forms

Maintained transfer of Deeds

Meter Reader 02/2011 to 08/2015

Borough of Madison – 50 Kings Road, Madison, NJ 07940

Read residential and commercial electric and water meters daily.

Performed customer service duties when needed.

Trained new employees as needed.

Bookkeeper 03/2006 to 12/2009

Troy Fence Incorporated – 408 North Beverwyck Road, Parsippany 07054

Managed daily office operations for staff of three employees.

Prepared and distributed payroll for staff of three direct employees.

Processed accounts receivable and accounts payable expenditures and monthly reports.

Performed accounts receivable duties including invoicing, researching chargeback’s, discrepancies and reconciliations.

Performed daily secretarial and office duties, prepared work performed proposals, and processed monthly late notices.

Senior Secretary 11/1989 to 01/1998

Automatic Switch Company – 50 Hanover Road, Florham Park, NJ 07932

Managed daily office operations for staff of ten employees.

Composed and drafted all outgoing correspondence and reports for managers.

Managed inventory and office supply purchases.

Scheduled monthly departmental meetings.

Prepared letters, correspondence, proposals, and reports for department manager and colleagues.

Worked closely with outside contractors and prepared daily and monthly expense reports.

Occasionally, coordinated domestic travel arrangements.

Prepared and processed purchase orders.

Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail.

Answered and managed all incoming calls on switchboard and forwarded calls to accurate employees and departments.

Screened all visitors and directed them to the correct employee or office.

Education

High School Diploma: 1987

Madison High School – Ridgedale Avenue, Madison, NJ 07940

References

Mary Marano – 34 South Street, Madison, NJ 07940 – 973-***-****

Jimmy Mattina – 9 Lewis Drive, Madison, NJ 07940 – 973-***-****

Donna Mattina – 9 Lewis Drive, Madison, NJ 07940 – 973-***-****

24 Crestwood Drive, Madison, NJ 07940 (H) 973-***-**** (C) 973-***-**** *****************@*****.***

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