Technical Support

Jimmy Reese *** **th Street. Apt. **, West New York, NJ, 07093 646-***-**** *****.*****.**@*****.***

SUMMARY

A Microsoft Certified and CompTIA A+ Certified Technology Specialist with extensive experience in helpdesk support. Proficient in building/upgrading/ troubleshooting customized personal computers systems for optimization. Strong knowledge of multi-platform environments such as WindowsXP/7/10, Android, iOS, and DOS. Experience in helping customers understand and troubleshoot networking and software problems over the phone. Value the importance of teamwork to achieve goals.

TECHNICAL COMPETENCIES

SOFTWARE

Windows 9x, NT, 2000, XP, Vista, Vista Enterprise, and Windows 7, 8, 10

MS-Office Suite 2010, 2013, and 2016

Ghost, ERD, Smart Utilities, Partition Magic, WINZIP, Remote Installation, Norton System Works and Firewall Utilities

IE, Chrome, And Mozilla Firefox Web Browsers

HARDWARE

Laser, Bubble Jet printers, Fax machines, Scanner, Toner and Scanner cartridges

Network HUBS, Routers, Co-axial and CAT-5 cables

Network, Sound, Modem, Video & Graphic PCI and PCMCI cards, VGA, SVGA & Flat Panel Monitors

Integrated & Non-Integrated System Boards

Power Supplies, Heat sink and CPU fans

EMPLOYMENT HISTORY

NYU Langone, Manhattan, NY Technical Support Specialist Feb. 2015– Mar.2019

Resolved up to 20 software/hardware related incidents daily within the frontrange heat ticketing service.

Installed PC’s, monitors, printers, TV’s and various pc peripherals for users old and new.

Provided a detailed weekly record of old equipment for restock and/or decommissioning.

Coordinated schedules with end users and fellow coworkers for large scale hardware installations.

Maintained the work stability of over 200 users spanning over three buildings during night shift.

Coordinated major outage incidents with corresponding teams of the involved incident.

Proactively fixed and maintained the infrastructure of any IT related device when conducting routine rounds.

New York City Transit, Manhattan, NY Technical Support Jul. 2013 –Feb.2015

Set up and configured network connectivity on PC’s between multiple locations in New York.

Configured 20 PC’s daily to maintain stability at various locations in New York.

Provided professionalism and detailed information of my assignments to many end users.

Guardian Life Insurance, Manhattan, NY IT Consultant (Intern) Jul. 2010 – Nov.2010

Maintained and organized records of Outgoing/Incoming computer equipment.

Disassembled and reassembled laptops for repair.

Tested and troubleshoot computer equipment to determine functionality and use.

Utilized over 1,500 data entries from files into pivot tables per week.

Bloomberg, Manhattan, NY Trading (Intern) Feb. 2010 – Apr.2010

Design/Implement new customer report which is more use friendly and structured..

Managed a team of three on various Excel projects.

Demonstrated ability to prioritize work load and perform in a high pressure environment.

Npower, Brooklyn, NY Help Desk Support Aug. 2008 – Nov.2008

Set up and configured DNS and DHCP servers.

Added and removed users from domain when necessary.

Assembled and upgraded Intel and AMD based systems.

Troubleshoot hardware and software problems on Windows 95/98/NT/2000/XP and Vista.

Installed and maintained network running on Windows 2000.

Exercised excellent working knowledge of TCP/IP concepts.

EDUCATION

JobCorps, Brooklyn, NY CompTIA Network+ Certification Nov. 2012 – Jul. 2013

PerScholas Institute for Technology, Bronx, NY CompTIA A+ Certification Sep. 2009 – Feb. 2010

Npower, Brooklyn, NY MCTS, MCP Certifications Mar. 2008 – Aug. 2008

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