Customer Service Data Entry

CHINEDU NWAKANMA

***.*****@*****.*** H: 613-***-**** 1010-2969 Kingsway drive, Kitchener, ON N2C2H7

Summary

- Customer Service and Sales expert

- Skilled Data Entry, Administration and Business Development experience

- Motivated to improve customer satisfaction and contribute to company success

Summary of Skills

Customer service expert, 10 years

Resolving discrepancies, 10 years

Inventory control familiarity, 7 years

Operations, 5 years

Administration, 9 years

Data Entry & Investigations, 12 years

Highlights

Active listening and Telecommunicating skills. Superb interpersonal and communication prowess at the desk

Excellent sales person and experienced Customer Service expert

Adaptive team player who is also capable of working independently with fast learning skills

A good problem solver with energetic work attitude

Strong organizational skills with proficiency in data entry, database and record management

Microsoft Office: MS Word, Excel, Outlook and PowerPoint expert

Experience

Sun Life Financial Waterloo, ON

Administrative Assistant -Senior

01/2019 - Current

Handle KYC, Transfer & Nominee Fee base Agreement forms

Phone & email communication with Advisors & Fund Companies

Support roles to Compliance & Dealer Operations using financial tools

Process cheques in Fund directions of client's Investment portfolios

Team member of Pilot project target accomplishment in handling KYC deficiencies under MF compliance

Cascades Technologies Kitchener, ON

Data Entry/ Order Processor

09/2018 - 01/2019

Accurately log all daily shipping and receiving orders

Work under strict deadlines and respond to service requests

Work as a team member in building and fulfilling orders

Stock, rotate and take inventory regularly

Create marker/label for orders ready for shipping

Negotia Integrated Services Limited Opebi, Lagos

Business Development Manager

04/2013 - 01/2018

Expanded company by number of branches

Developed local and international market for all agricultural products by creating online portal for sale

Ensured customer satisfaction and good client/organization relationship

Rebranded packaging of products to up sales

Data analysis and survey gathering on customers and competitors

Negotia Integrated Services Limited Opebi, Lagos

Customer Service/ Administrative Representative

08/2009 - 04/2013

Sold and distributed agricultural products globally

Handled and resolved customer inquiries and queries regarding supply and export of agro-commodities

Maintained customers quality and timely satisfaction to ensure competitive advantage in the industry

Online tracking to ensure general logistics were operating at optimum, especially with shipping lines, freight forwarder and local transporters

Handled export documents such as LPO/IPO, BOL, payments instruments, and GT insurance paperwork

Onboarding and training intakes, coordinating meetings, scanning, faxing, copying and report writing.

Bayt Oil and Gas Resources Limited Apapa, Lagos

Customer Service/ Sales Representative

05/2008 - 07/2009

Sold and distributed petroleum products nationwide

Resolved customer complaints in person, over the phone and via email

Secured LPOs for servicing

Promoted sales by initiating financing of Tank supply offer to credible customers

Maintained customer portfolios with balanced sales account

Ensured clients never ran out of product

Handled haulage, distribution and insurance

Primus Wireless Technologies Lekki, Lagos

Data Entry Assistant

09/2007 - 05/2008

Searching for data online

Data entry and chart building to reflect rate of weekly sales performance

Report writing

Education and Training

Almeda University Boise, Idaho, U.S.A

BBA in Business Management

Activities and Honors

Nigerian Institute of Management Certification

Customer Representative Management

Member, Small Business Association (2010 - present)

Acredited Customer Service Representative, ACSR - 2009

Volunteering, Kingsdale Community centre, ON, 2018

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