Accounting Manager Customer Service
Resume:
Tampa, FL *****
**********@*******.***
Rudyard A. James.
Objective
Accounting professional with 14+ years doing account reconciliations, reporting and analysis, one who adapts seamlessly to constantly evolving accounting processes and technologies.
Experience
2004 – Present Coke Business Services NA (BSNA) Brandon, FL
Accountant 1
Perform general ledger accounting functions (month-end close and account reconciliations) for assigned regions/functional areas for Coca-Cola Refreshments’ North American operations.
Prepare account analysis, reconciliations, journal entries and financial reports including monthly operating reports, quarterly and year-end corporate reporting packages.
Research and resolve discrepancies between bank, GL and POS.
Identify unusual trends within an account and communicate findings to Senior Accountant.
Ensure compliance with GAAP, Standard Accounting Manual, and other Company policies and procedures.
Ensure timely and accurate financial data.
Assist as necessary with external financial statement and internal compliance audits.
2000– 2004 JPMorgan Chase Brandon, FL
EFTS (Electronic Funds Transfer Services) Customer Service – Account Specialist
Handles customer electronic funds issues from inception to final resolution
Evaluate customers concerns and provide solutions to customer’s satisfaction
Accurately input all customer issues in the Inquiry Tracking System (PEGA)
Management of assigned dedicated company’s issues. Investigates, analyze and resolve.
Be responsible for daily Automated Clearing House (ACH) origination procedures, including processing and transmitting files from clients and ACH system processors, returns, reversals, death notices and reclamations.
Perform other duties as assigned
Assist as needed in the area of technical support, purchasing and office equipment maintenance
1989–2000 Chase Manhattan Bank St. Thomas, USVI
Branch Banking Operations Analyst
Ensures that all daily work from the various Branch Tellers in the Region is in balance after processing using the assigned generated reports.
Handling over/short statuses as well as ensuring compliance to policies and procedures in areas such as check cashing account withdrawals, etc.
Helps reconcile Branch settlement differences.
Solve problems of diverse scope where analysis of data requires evaluation of complex
factor.
Assures balancing guidelines, compliance and security are not compromised.
Education
University of the Virgin Islands, St. Thomas campus
General Studies and Accounting
University of Tampa
Completed two years certificate program from 2001 to 2003 through an on-site college program between University of Tampa and JP Morgan Chase.
Certificates
1978 GCE (General Certificate of Education) – Cambridge University - England
1979 GCE (General Certificate of Education) – University of London - England
1987 GED (High School Equivalent Diploma) – St. Thomas United States Virgin Islands
Foundation Skills:
.Team Skills/Collaboration - Work effectively in a team environment and across teams where necessary.
· Thinking Analytically - Analyze information to provide clear and concise recommendations.
· Exercising Judgment - Generate alternatives and assist in selecting the best option.
· Project Management/Prioritizing - Ensure the timely completion of designated objectives.
· Speaking and Writing - Clearly articulate relevant ideas, opinions and information
· Development of Others - Provide coaching, feedback, and development of other.
. Knowledge of SAP, ReconNet and AssureNet functionality.
. Proficient in Microsoft Office applications.
. Knowledge of Generally Accepted Accounting Principles.
. Working knowledge in an Automated Reconciliation system.
References:
Debbie Tumbleston
Accounting Manager l RTR Route Cash l Coke BSNA - Finance
Office: 813-***-**** l E-mail: ***********@****-****.***
605 Lake Kathy Drive, Brandon, FL 33510
.
Pastor Curtis Crider
Mt. Calvary Seventh-day Adventist Church.
4902 N. 40th Street
Tampa, Fl. 33610
Office: 813-***-**** l Cell: 407-***-****
E-mail: ******.******@******.***
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