Claims Coordinator
Resume:
DAMAYANTHI DE SILVA
Mobile 818-***-****
**********@*****.***
Objective: To obtain a position utilizing my insurance, mortgage, finance and clerical background.
PROFESSIONAL EXPERIENCE
Alliance United Insurance / Kemper – Chatsworth, CA August 2016 – February 2019
Claims Coordinator
Contacted claimant carriers to file claims and assisted brokers by retrieving specific documentation. Imported incoming documents from carriers and brokers into files and forwarded to adjusters. Updated police reports into claims. Reviewed and submitted sub-demands to be audited by a third-party. Assisted litigation team with obtaining claim files for cases.
Bertolino Industries – Chatsworth, CA September 2014 – August 2016
Accounts Payable Clerk
Processing and filing customer purchase orders. Tracking and logging company expenses with QuickBooks.
Bank of America - Home Loans
Home Service Specialist II – Thousand Oaks, CA August 2012 - September 2013
Escrow Analyst - Responsible for accurately analyzing escrow accounts based on information provided through exception reporting. Processing exceptions reports and loans using various calculation formulas.
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Support Service Specialist II – Simi Valley, CA April 2012 - June 2012
Performed various administrative and support functions such as NPI Removal requests.
Experienced in using EQUATOR and AS400 systems. Ordering and closing escrow orders.
Post Closer (Contractor) – Simi Valley, CA August 2011 - January 2012
Responsible for receiving and logging collateral documents containing mortgage documents such as Note, Mortgage/Deed of Trusts, Title Policies, Assignments and Modification Agreements.
Logging documents in AS400 system in order to be routed to internal and external requestors such as
foreclosure attorneys and other departments within Bank of America.
Researching and updating original custodian information for home loan files and loose documents.
Farmers Insurance Group – Woodland Hills, CA June 1999 – July 2011
Senior Claims Clerk
Customer service experience in Farmer’s call center. Taking claims reports and helping customers in a timely manner.
Faxing, scanning, filing, answering phones, high volume photocopy, mail distribution, send / retrieve files from storage. Purging closed legacy and APS files.
Annual inventory of files and ordering supplies for the department. Using APS, TCIC systems efficiently to research and retrieve files for claim adjusters and examiners.
WMC Mortgage Corp. – Woodland Hills, CA June 1997 - February 1999
Records Specialist
Responsible for the preparation, scanning and quality control of loan files and trailing documents. Data entry of all incoming mortgage loans into our FOCUS tracking system and creating header sheets for all trailing conditions.
EDUCATIONAL BACKGROUND
West Valley Occupational Center – Woodland Hills, CA
Accounting I & II Certificate 2014 – completed courses in Financial & Managerial Accounting.
Accounting Clerk – Upgrade /QuickBooks Certificate 2014
Computer Operations and Database Management Certificate 2010
SKILLS & CAPABILITIES
Proficient in Microsoft Office applications such as Word 2010, Excel 2010, Outlook and Windows Operating System environments. Type rate of 40 WPM and Data Entry (10 key and Alpha/Numeric).
Excellent written and oral communication skills. Ability to speak and write in English, Italian, and Sri Lankan.
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