Customer Service Sales
Resume:
Curriculum Vital
Of
Sandile Dingan Nkosi
Personal info
Marital Status:
Single
Contact :
Email:
**********@*****.***
Address:
Leopard rest estate
Alberton
Home Language:
Zulu
Date of Birth:
16 December 1997
Profile
Studied at University of Johannesburg for a Diploma in Financial Service operations,
Then started working for Ackerman’s as a sales agent fired by Credico Financial Services
Energetic individual, committed to my work and I am fighter (hard working).
Am able to work in a team and delivery what is required of me.
Currently am working for Hippo advisory Services as a call center Consultant selling Health Insurance, Called Flexicare.
Job summery
Answer incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Being a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing Application over the phone. Also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Job Responsibilities and Duties:
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products( Flexicare or Flexicare Plus)
Identify and escalate issues to supervisors
Provide product and service information to customers
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Follow up customer calls where necessary
Complete call logs and reports
Other duties as assigned
Education
Matric obtain in 2015 at Nansindlela Secondary School.
Class of Business (personal Lines) Obtain in 2019.
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